Pros from reviewers
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Flexible plans and cost-effectiveness: SmartSurvey offers flexible plans and is considered cost-effective, making it a suitable choice for students, individual researchers, and businesses.
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User-friendly interface: SmartSurvey is praised for its user-friendly interface, making it easy for beginners and occasional users to set up and customize surveys
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Compliance with EU data privacy laws: SmartSurvey complies with EU data privacy laws, offering a product in English and ensuring data deletion from active servers and backups upon request
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Customizable and efficient for research: SmartSurvey is highly customizable and efficient for conducting research, allowing users to reach a globally distributed population and gather data in various formats
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Comprehensive reporting features: Users appreciate SmartSurvey's comprehensive reporting features, including the option to receive an email each time someone responds to a survey
Cons from reviewers
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Limited customization options: Despite its user-friendly interface, SmartSurvey does not allow users to customize the formatting of text within a question, such as italic, bold, paragraphs, etc. This limits the ability to emphasize certain points or organize information in a more readable manner
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Limited features on free plan: Compared to other free platforms like Google Forms, SmartSurvey's free plan offers fewer features. For instance, free trials limit users to 20 questions, which some users find restrictive
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Issues with data analysis: Users have reported issues when trying to analyze data themselves. For example, the downloaded data is categorized as string variables, and coding that should be 'zero' turns into 'one'. Additionally, ticks in the 'other' response option box vanish upon download and optional text response is inserted, creating confusion and making it seem like there is missing data
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Email notifications behind a paywall: Some users have expressed disappointment that email notifications, a key feature for tracking responses, are not included in the free plan and are only available behind a paywall
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Misleading upgrade promises: Some users have reported that after upgrading to the business plan based on promised features, they found that the software did not deliver as expected. Furthermore, refunds were not issued upon cancellation, leading to dissatisfaction and feelings of being misled.
Main features
Starting Price
Free Plan
Customizable Design
Multi-Channel Data Collection
Advanced Features
Data Security
User-Friendly Interface and Support
Starting Price
N/A
Free Plan
No
Customizable Design
Multi-Channel Data Collection
Advanced Features
Data Security
User-Friendly Interface and Support
What is Smartsurvey?
How Smartsurvey compare to similar software?
Product
Smartsurvey
4.0
Smartsurvey reviews
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is Smartsurvey best for according to our reviewers?
Academic Researchers: SmartSurvey is a suitable tool for academic researchers, offering user-friendly features and flexible plans. It provides all the necessary features for academic research, including the ability to reach a globally distributed population, and complies with EU data privacy laws
Social Science Researchers: Social science researchers can use SmartSurvey to conduct open-ended questionnaires about various topics, such as how online communities assist in caring for those with chronic health conditions. The software allows for efficient data collection from a globally distributed population
Event Organizers: Event organizers can use SmartSurvey to collect feedback for annual events. The system is versatile and meets most, if not all, questionnaire needs, making it a powerful tool for gathering online feedback
Book Club Organizers: Book club organizers can use SmartSurvey to gather data from their members. The software is user-friendly and easy to use, even for beginners, and offers comprehensive reporting features
Business Owners: Business owners can use SmartSurvey to gather opinions from both their employees and customers. The software allows for the creation of high-quality surveys, and the dashboard is user-friendly. The response formats are professional and the skip logic is easy to implement.
Smartsurvey reviews
4.0
Smartsurvey rating
4.5
Ease of use
4.5
Customer service
4.6
Value for money
4.7
Likelihood to recommend
4.6
Features
5 Smartsurvey reviews
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Brittany F
Effortless Survey Creation with Real-Time Reporting
its intuitive interface and robust features made it easy to create comprehensive surveys. The real-time reporting feature was particularly useful in tracking responses and making timely decisions
May 4, 2024
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Stephanie W
Decent, But Not Value for Money
I'm disappointed with the limited features available on the free plan of SmartSurvey, especially compared to other free platforms like Google Forms that offer many more features. It's not worth paying £5 a month just to use a single purpose survey. Although there are free trials, they limit you to 2 questions, which I find ridiculous.
April 30, 2024
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Donald W
Fast Setup, Excellent Support, Yet Requires Time to Master Details
I've been using SmartSurvey for social science research for about six weeks now, specifically for conducting open-ended questionnaires about how online communities assist in caring for those with chronic health conditions. I find it to be an excellent tool for this purpose, as it allows me to efficiently reach a globally distributed population by posting links to surveys within online communities. I chose SmartSurvey because I needed a service provider that complies with EU data privacy laws and offers a product in English, a requirement many US providers couldn't meet, especially regarding data deletion. SmartSurvey assured me they could delete survey data from active servers within a week and from backups within 30 days upon request. Setting up a basic survey is straightforward, but there's a lot of customizability on the back end, which can take some time to learn. However, the documentation is good and any support tickets I've submitted have been answered promptly and helpfully.
April 21, 2024
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Angela Rodriguez
SmartSurvey: A Valuable Tool for Project Managers
As a project manager, I found SmartSurvey to be an invaluable tool for gathering and analyzing data
April 13, 2024
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Lachlan M
Exploring SmartSurvey: A Unique Platform for Data Collection and Earning Opportunities
I recently had the opportunity to try out SmartSurvey and I must say, it was quite an interesting experience! I was intrigued by a survey that offered £3 for just 3 minutes of my time to provide feedback on energy usage. I thought, What a great way to make a little extra cash while sharing my thoughts! After providing some basic information, I was invited to sign up and create my own survey. I found this to be a unique feature, allowing me to potentially gather my own data and insights. It's not every day you come across a platform that empowers you to conduct your own research! I did have a few questions about the process, so I reached out to their customer service through the website. I'm eagerly awaiting their response and I'm confident they'll clear up any uncertainties. I even took a screenshot of the advertisement for reference, which was a breeze thanks to the user-friendly interface of the website. Before I completed the survey, I did my due diligence and checked everything out. I must say, everything seems to be in order. It's always good to be cautious, but I'm optimistic about this opportunity. I'm looking forward to seeing how this unfolds and potentially earning that £3!
April 13, 2024
