Pros from reviewers
-
Excellent Customer Service: HotelKey's personal approach to customer service makes users feel like part of a family. They recognize users by name and hotel code, providing a more personalized experience than other software.
-
User-Friendly Interface: HotelKey's end user interface is simple and organized, guiding users step by step through processes such as checking in a guest. Admin access allows for easy rate changes and remote adjustments.
-
24/7 Customer Support: HotelKey offers round-the-clock customer service, always available for assistance. This feature is accessible via a mobile app, providing help whenever and wherever needed.
-
Efficient Credit Card System: HotelKey pre-checks credit cards for validity, marking them as invalid if necessary. This system maintains consistency and efficiency, eliminating the need for users to manually check card updates or cancellations.
-
Cloud-Based and Mobile Access: HotelKey is a cloud-based software, eliminating worries about hardware crashes or data loss. The manager's app allows for easy access to information, room closures, and rate updates from a smartphone.
Cons from reviewers
-
Lack of specific issue support: While the customer service is generally good, they struggle to assist with specific issues such as tax exemptions. When they can't help, the issue is escalated which can result in a delay of a few days before a response is received
-
Limited software capabilities: The software does not allow for modifications to group bookings, such as changes to dates or rates. Once a guest has checked out, it is not possible to add or remove taxes or include additional information to the reservation
-
No explanations for updates: The software does not provide explanations when updates are made, which can make it difficult to understand new features or changes
-
Limited dynamic reporting: While the software provides satisfactory accounting reports, it lacks more dynamic reports, such as a daily report that can be run in Excel showing rooms sold, revenue, and occupancy
-
Difficulty in initial setup: Some users have reported difficulties in setting up the basics for the app, particularly if they have a preferred way of processing check-ins and check-outs from their old Property Management System.
Main features
Starting Price
Free Plan
Cloud-based System
Comprehensive Features
Real-time Inventory Management
Integration Capabilities
Robust Security Measures
Starting Price
N/A
Free Plan
No
Cloud-based System
Comprehensive Features
Real-time Inventory Management
Integration Capabilities
Robust Security Measures
What is Hotelkey?
How Hotelkey compare to similar software?
Product
Hotelkey
4.5
Hotelkey reviews
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is Hotelkey best for according to our reviewers?
Hotel Managers: They can use HotelKey to manage multiple booking channels in one place, making it easier to oversee all reservations and changes. The software's user-friendly interface also reduces the time spent on training staff
Front Desk Staff: This group can benefit from HotelKey's step-by-step guidance during guest check-in and its instant saving feature, which makes any errors immediately noticeable. They can also easily locate reservations and make changes as needed
Administrative Staff: With admin access, they can easily change rates and make changes remotely when not at the property. The software's cloud-based nature eliminates worries about hardware crashes or data loss
Accounting Staff: HotelKey provides satisfactory accounting reports, which can be helpful for this group. However, they might appreciate more dynamic reports, such as a daily report that can be run in Excel showing rooms sold, revenue, and occupancy
Customer Service Representatives: The 24/7 support hotline is a valuable tool for this group, allowing them to assist customers at any time. However, they may encounter limitations when dealing with specific issues like tax exemptions.
Hotelkey reviews
4.5
Hotelkey rating
4.5
Ease of use
5.0
Customer service
4.7
Value for money
4.5
Likelihood to recommend
4.5
Features
6 Hotelkey reviews
-
Peter F
Seamless Integration and Responsive Support
I've been able to seamlessly connect it with our existing CRM and accounting software. The customer support team is always responsive and helpful
May 11, 2024
-
Rhea G
Exploring Hotelkey: A Look at its Pros, Cons and Support System
The support for HotelKey is accessible, but they can't always help with specific issues like tax exemptions. If they can't assist, they escalate the problem which can take a few days to get a response. I find the software quite user-friendly, especially if you're familiar with tasks like making and locating reservations. It saves everything instantly, so any errors are immediately noticeable. However, they don't provide explanations for updates. The software also has its limitations, for instance, it doesn't permit modifications for group bookings like date or rate changes. Once a guest has checked out, I can't remove or add taxes or include additional information to the reservation, such as an email address.
May 7, 2024
-
Brittany
Streamlined Hotel Management with Integrated Software
its intuitive design has streamlined my hotel management tasks. The software's ability to integrate with other systems is a significant advantage
April 28, 2024
-
Gabriel Williams
Simplifying Life with Hotelkey
The primary business issue I'm addressing with Hotelkey is maintaining consistency in avoiding invalid credit cards. Hotelkey has a system that pre-checks the card for me and marks it as invalid if necessary. I don't even have to revisit the extranet to see if the card was updated or needs to be canceled, Hotelkey takes care of that. I appreciate the product's ease of use, it's smooth and efficient. I also like that it's cloud-based, so I don't have to worry about hardware crashes or data loss. The manager's app on my smartphone is great because I can access all the information I need. Closing rooms and updating rates are just a few taps away on my phone. My favorite feature is the 24/7 support hotline. Initially, I was skeptical because we had trouble setting up the basics for the app. We had a preferred way of processing our check-ins and check-outs from our old PMS that we wanted to continue using. However, they made some changes.
April 20, 2024
-
Rebecca R
HotelKey: A User-Friendly Platform
I have found HotelKey to be an incredibly user-friendly platform
April 16, 2024
