Pros from reviewers
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User-friendly and customizable: Newbook is praised for its user-friendly interface and customization options, allowing users to tailor the software to their specific needs. This makes it a versatile tool that can be adapted to various business models and requirements
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Constant updates and innovative features: Users appreciate the constant updates that keep Newbook ahead in terms of features. These updates are solution-oriented and help businesses stay competitive by promoting current best practices
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Excellent support team and resources: Newbook's support team is described as friendly, knowledgeable, and always ready to help. Users also find the Wiki and support request features, as well as the training videos and workshops, very useful for learning how to navigate and maximize the use of the system
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Efficient booking management across multiple channels: Newbook is commended for its ability to manage bookings across multiple sales channels, preventing double bookings and updating availability in real time. This saves users time in booking operations and helps improve their efficiency
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Valuable reporting and marketing tools: Newbook offers comprehensive reporting tools that help users pinpoint where they need to concentrate their marketing efforts. It also provides comparative charts and follow-up reports, which have helped users save thousands of dollars.
Cons from reviewers
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Overpriced version: Some users have felt that they were sold an overpriced version of the software that wasn't worth the money
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Limited direct connections: The direct connections offered by Newbook are primarily Australian-based and may not fit well into other sectors such as the London Hotel & Apartment sector
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Limited support for websites: The software isn't supported by many websites, which can limit its functionality and integration capabilities
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Delay in feature perfection: Sometimes, it takes a few months for features to be perfected, which can slow down the implementation process
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Difficulty with in-hotel facility reservations: Newbook doesn't meet the needs for in-hotel facility reservations, like SPA bookings, or help digitize access to other services like room service.
Main features
Starting Price
Free Plan
Comprehensive Suite of Tools
Cloud-Based Software
User-Friendly Interface
Integration Capabilities
Advanced AI Technology
Starting Price
N/A
Free Plan
No
Comprehensive Suite of Tools
Cloud-Based Software
User-Friendly Interface
Integration Capabilities
Advanced AI Technology
What is Newbook?
How Newbook compare to similar software?
Product
Newbook
5.0
Newbook reviews
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is Newbook best for according to our reviewers?
Hotel & Apartment Sector: Newbook is suitable for those in the hotel and apartment sector, particularly in London, due to its user-friendly system, constant updates, and unique features such as read receipts for emails. However, some users have found the direct connections to be more Australian-based
Small Family-Owned Properties: This software is beneficial for small, family-owned properties looking to improve their professionalism and exceed guest expectations. Newbook's features allow for engaging and assisting guests from booking to departure, and its reliability and flexibility are highly valued
Campgrounds: Newbook is ideal for managing campgrounds, with its quick and efficient customer service, and features that enhance customer experience. It is particularly useful for managing reservations and communication between different teams for housekeeping and maintenance
Caravan Parks: Newbook is perfect for managing caravan parks, with its ability to provide comprehensive reports, pinpoint marketing efforts, and offer comparative charts. It also has a comprehensive training module that mirrors the live system, making it easy to train new staff
Multi-Sales Channel Management: Newbook is suitable for businesses that need to manage bookings across multiple sales channels. It prevents double bookings and updates availability across all online sales channels and websites, saving time in booking operations. However, it may not meet needs for in-hotel facility reservations like SPA bookings.
Newbook reviews
5.0
Newbook rating
4.5
Ease of use
5.0
Customer service
4.4
Value for money
4.8
Likelihood to recommend
4.7
Features
5 Newbook reviews
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Quintessa M
Unparalleled Support, Innovative Listening Team, Infinite Features and Adaptability
My experience with NewBook has been incredibly positive. From the start, everything has been excellent, including their free training and workshops, extensive knowledge, and welcoming team. I always smile when I see the login screen in the morning. Their support team is fantastic and always ready to help. The software's features and customization options allow me to tailor it to my needs. I haven't found any negatives with NewBook. If there's something I think is missing, they usually have a workaround or many other features that make up for it. While no system can be perfect for everyone, this one is so close that the difference is negligible. I chose NewBook because it seemed more established, had more features, looked more professional, and was reasonably priced. I was able to test it beforehand to ensure it was the right fit for me. Their support team knew what they were doing.
May 5, 2024
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Persephone G
Efficient and User-Friendly Hospitality Software: NewBook
As a seasoned professional in the hospitality industry, I found NewBook to be an incredibly efficient and user-friendly software
April 28, 2024
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Gabriel
Excellent PMS Software
I find the newbook PMS system really good with high tech features like channel manager, booking management, live chat, booking engine and more.
April 23, 2024
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Xerxes D
An Industry Revolutionizer
I consider Newbook to be a highly professional business management and front of house software. I appreciate the training and updates they offer, as they are supportive and relevant to my daily operational needs. I am especially impressed with their dedicated and innovative support desk, which truly assists businesses in maximizing the use of the platform and management system. The new updates they introduce are solution-oriented and give my business a competitive advantage, as they consistently promote current best practices. However, sometimes understanding and training staff on these updates can be a bit overwhelming. I switched to Newbook because it is much more user-friendly and sophisticated, offering excellent report and customization features. The Newbook team responded to my feedback in June 2021, reassuring me that their support team is just a phone call away if I ever need help with new features.
April 14, 2024
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Gloria Brown
Newbook: Our Gateway to Global Success
As a small, family-owned property, I have found that Newbook has significantly improved our professionalism, surpassing our guests' expectations. This is largely due to Newbook's features that enable us to engage and assist our guests from the moment they confirm their booking until they depart. The software's reliability is praiseworthy, having only gone offline once in the 8 or 9 years we've been using it. I value the flexibility to select the features we want to use and the company's ongoing efforts to stay ahead of emerging trends, which allows us to compete with larger corporations. The training videos provided have been incredibly helpful in addressing the challenges of navigating such a comprehensive system. I switched to Newbook because of its innovative individualization capabilities and the friendly interactions with the team. I am thankful for their continuous support and look forward to more innovative features in the future.
April 14, 2024
