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Instatus reviews
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4.8 (4 reviews)

Instatus is a SaaS software that enables businesses to swiftly create appealing and pertinent status pages. It serves as a real-time communication tool, keeping customers updated about the status of services. This user-friendly platform enhances transparency, improves customer trust, and reduces support tickets, making it an essential tool for businesses aiming for efficient customer service.

  • 01Pros and cons from reviewers
  • 02Main features
  • 03What is Instatus?
  • 04How Instatus compare to similar software?
  • 05Who is Instatus best for according to our reviewers?
  • 06Instatus reviews

Pros from reviewers

  • Affordable and cost-effective: Instatus offers a range of features at a significantly lower price than other status page providers, making it an excellent choice for small businesses and non-profits

  • Supports unlimited subscribers: Instatus allows users to subscribe for updates, supporting an unlimited number of subscribers, which is a valuable feature for keeping users informed

  • Quick and easy setup: Instatus is praised for its quick and easy setup process, with users able to integrate it with other support tools and customize it to their needs in less than an hour

  • Excellent user interface and experience: Users have highlighted Instatus' user-friendly, intuitive, and visually appealing interface, which enhances the overall user experience

  • Responsive and supportive team: The Instatus team is highly responsive and open to feedback, providing excellent customer service and support.

Cons from reviewers

  • Lack of automatic website/app pings: Instatus does not have the capability to automatically check if a user's site is down, requiring integration with other tools for automatic updates

  • Limited email notification customization: Email notifications cannot be configured to appear as if they're coming from a user's domain unless they use one of the email providers that Instatus integrates with

  • Absence of automatic status change feature during maintenance: Users have noted that an automatic status change feature during maintenance periods would be beneficial

  • No option for shorter domain for free status page: Users have suggested that offering a shorter domain for the free status page would be an improvement

  • Limited control over user account: Some users have expressed a desire for more control over their account, such as the ability to reset their password.

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1 year free on Pro Plan on Instatus

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Main features

Starting Price

$20

/ month

Free Plan

No

Easily automate your status

Communicate your status with ease

Quick and easy customization

Inform customers in real time

Build customer loyalty

What is Instatus?

Instatus is an online platform designed to keep customers informed about the status of the services a company offers. It generates a status page in just a few minutes, providing all necessary information to the customer promptly. This prevents dissatisfaction and frustration from building up among customers, as their needs are met proactively. Even during service downtime, customers remain satisfied due to access to quality information, which boosts their confidence in the company's reliability and reduces the creation of trouble tickets. This lightens the load on service departments, allowing agents to focus on other tasks. Instatus not only maintains customer happiness and loyalty over time, but also saves companies valuable time and significantly reduces costs by offering powerful status pages at competitive rates.
logo instatus

1 year free on Pro Plan on Instatus

Get 1 year free on Pro Plan on Instatus and up to $240 savings with Secret.

Who is Instatus best for according to our reviewers?

  • Small Business Owners: They find Instatus cost-effective and visually appealing. The software is quick to set up and supports unlimited subscribers, making it an affordable way to keep users updated

  • Tech Startups: These users appreciate the software's user-friendly interface and its integration capabilities with other support tools. They also value the customizability of the software as it allows them to configure it according to their growing needs

  • Nonprofit Organizations: Instatus is a cost-effective solution for nonprofits to keep their users updated on any technical issues. The software allows them to generate incidents, associate them with third-party monitoring services, and subscription services

  • Developers: They find Instatus to be a fantastic alternative to other status page software. It's not only more cost-effective, but also highly customizable. The modifications are quick and immediate, and it provides a broad range of customization options

  • Users of Uptime Monitoring Services: These users appreciate how Instatus integrates flawlessly with uptime monitoring services like Uptime Robot, immediately reporting any outages or downtime to their customer-facing page.

  • logo instatus

    1 year free on Pro Plan on Instatus

    Get 1 year free on Pro Plan on Instatus and up to $240 savings with Secret.

    Instatus reviews

    4.8

    Instatus rating

    4.8

    Ease of use

    4.8

    Customer service

    4.9

    Value for money

    4.8

    Likelihood to recommend

    4.8

    Features

    4 Instatus reviews

    4.8 (4 reviews)
    • Noah M

      Instatus: Improving Team Communication.

      its intuitive interface made it easy to quickly post updates and track our status. Instatus has significantly improved our communication within the team

      April 28, 2024

    • Marie S

      Stunning and Effective Status Pages with Instatus

      I've been thoroughly enjoying Instatus since I started using it. It's quick, has a fantastic user interface and experience, and is quite reasonably priced. As a product, Instatus is truly impressive, with an outstanding UI, very affordable pricing, and excellent customer service. However, it lacks some features that are available for free on other more popular providers, which is a minor inconvenience. I chose Instatus because it's cheaper and has a much better user interface. The vendor responded to my review in July 2023, expressing their appreciation.

      April 20, 2024

    • Ann Rodriguez

      Real-Time Updates and Seamless Integration: A Winning Combination

      its real-time updates feature ensures that everyone is on the same page at all times. The software's ability to integrate with our existing systems was a major plus

      April 16, 2024

    • Bowie M

      Instatus: An Invaluable Tool for Project Managers

      As a project manager, I found Instatus to be an invaluable tool for keeping my team updated on our progress

      April 15, 2024

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