Pros from reviewers
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Enhanced Conversion Rate: Smartlook provides insights into customer interactions, helping to understand what elements of a website or app are engaging or being ignored. This information can be used to improve user experience and boost sales
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Heat Maps: The software offers heat maps that show what areas of a website or app users interact with the most and what they avoid. This visual representation of data can help identify areas for improvement
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Session Recording: Smartlook records user sessions, providing a detailed view of their experience. This can guide enhancements and help identify issues that may not be immediately apparent
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Cost-Effective: Smartlook offers a two-month free period when paid for an entire year, making it a cost-effective solution for businesses
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Detailed User Analysis: The software provides unique insights into user behavior by recording all user activity on websites and mobile apps. It also displays crucial data like IP addresses and country information, helping businesses understand their audience better.
Cons from reviewers
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High cost: Smartlook can be expensive, particularly for small businesses, and some users have suggested the introduction of smaller, more affordable packages
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Data loss and filter issues: Some users have reported that data can disappear unexpectedly and that the application filters do not always work correctly
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Mobile application and dashboard improvements: There have been suggestions for enhancements and updates to the mobile applications to improve the overall user experience, and for the dashboard to be made more user-friendly
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Heatmap and CSS cache issues: Heatmaps do not function properly on Single Page Application (SPA) web pages, and the default CSS cache can cause delays in updating changes to the website, leading to apparent errors in the recordings
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Geolocator discrepancies: The geolocator does not always align with the one on the user's site, which can sometimes make it challenging to locate a user's session.
Main features
Starting Price
Free Plan
Session recording
Heatmaps
Event tracking
Funnels
User segmentation
Starting Price
$58
/ month
Free Plan
Yes
Session recording
Heatmaps
Event tracking
Funnels
User segmentation
What is Smartlook?
How Smartlook compare to similar software?
Product
Smartlook
4.3
Smartlook reviews
Price
$58
/ month
Free plan
Yes
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Smartlook
vs
Hotjar
Hotjar and Smartlook are robust and adaptable analytical solutions that can help you gain more insights into user behavior on your website or mobile application. While they have a lot of similarities, there are also differences that set them apart.
Hotjar is more user-centric, with a focus on the user experience segment. Hotjar offers tools like heatmaps, on-site feedback mechanisms, and session recordings. With such tools, you will be able to see what pain points users experience and thus improve your offering. Furthermore, Hotjar offers feedback and survey tools through which you can collect valuable insights from your user base.
On the other hand, Smartlook offers a package of tools that focuses on website analytics through heatmaps and user behavior analysis. Its main feature is its adaptability by being deployable on both a website and on a mobile application, making it cross-platform in a sense. To streamline user behavior, Smartlook provides insights into how...
Smartlook
Unleash the insights hidden within your data.
Hotjar
Easily improve user experience on your website
Who is Smartlook best for according to our reviewers?
Small Business Owners: These individuals can use Smartlook to understand what customers are interacting with on their websites, and what they're disregarding. This can help them boost sales and enhance their conversion rate
Product Teams: Smartlook provides a blend of qualitative and quantitative analysis, allowing product teams to gain new insights into how users interact with their product. They can track every event and analyze where users are dropping out of key workflows
Application Developers: Developers can use Smartlook to discover issues in their applications that visitors are facing. The platform allows them to watch customer actions live, which can be particularly useful during debugging or Beta stages
Marketing Economists: These professionals can use Smartlook to gain insights into customer behavior and the performance of their websites. The software provides unique insights by recording all user activity on websites and mobile apps
Web Designers: Smartlook is a tool that can assist web designers in observing user behavior and implementing actions to improve user experience. It can also help them understand if their websites are functioning as intended.
Smartlook reviews
4.3
Smartlook rating
5.0
Ease of use
4.5
Customer service
4.4
Value for money
4.5
Likelihood to recommend
4.6
Features
6 Smartlook reviews
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Diane C
Smartlook: Understanding User Behavior
I have found Smartlook to be an invaluable tool in understanding user behavior on our website
May 13, 2024
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Frank R
Smartlook: The Tool That Boosted My
Smartlook is a tool that has assisted my company, https://quizplus.com, in observing user behavior and implementing actions to please the user. However, they do have a few issues such as their slow pace in introducing new features and resolving existing bugs.
May 6, 2024
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Jacqueline J
Deceptive Unknown Business Signs You Up Without Consent via Chat Bot Scam!
Apparently, I'm signed up with Smartlook as they've been emailing me. I visited their website to understand who they are and what they do, but found it filled with generic pages and content that provide no information. There's no mention of their business type or any other details. It's surprising how a website can be so uninformative. I feel it's a waste of money for whoever paid for such a website. It seems quite shady. I tried to inquire via their chat app and ended up with a scheduled appointment to get started, but I still don't know what I'm supposed to start with. I was auto-signed up without my consent by their chat bot. There's something very wrong with this site and I would advise others to steer clear of it.
April 30, 2024
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Merrick
Unlocking Visitor Insights: The Power of Analytics Today
With Smartlook, I can identify if my visitors are having problems when making a purchase or finding a button. It also helps me recognize the most common actions on a specific page. It records visits from mobile devices and tablets, storing the videos for three days in the app (which can be extended by inviting friends to use the solution) and for three months in the cloud. In addition to the video, I can see the visitor's IP address, location, browser, traffic source, and time spent on the page, making it a great tool for analysis. The limit is quite short, but it's enough unless your website has a lot of traffic. Recently, the tool has failed to record several sessions and now blocks the checkout page on the free version. A world map showing all user connections would be beneficial. The vendor responded with a thank you in March 2018.
April 23, 2024
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Harold Rodriguez
Smartlook: A Powerful Tool for Comprehensive Product Analysis
Smartlook is the perfect blend of qualitative and quantitative analysis for our product team. It gives us a new insight into how users interact with our product, from their speed in achieving key goals to how our product appears on different resolutions. Smartlook's real power lies in its ability to record every event and allow smooth searching across all past events. We can use these events in funnels to analyze where users are dropping out of key workflows. Since all events are automatically tracked, we can immediately find out how many users have used a specific feature since its launch by searching the pre-recorded events. It's truly amazing! The Smartlook support team was excellent, helping us fix an issue with the Smartlook recorder not correctly capturing some of our product's layout attributes. Now everything works perfectly. I have no complaints about Smartlook, although I am excited for more flexibility with pinning stacked event charts as a single dashboard tile. This would make tracking our key metrics really smooth.
April 16, 2024
