Pros from reviewers

• HIPAA compliance: Spruce is praised for its HIPAA compliance, ensuring the privacy and security of patient information

• Ease of communication: Users appreciate the straightforward communication with clients and team members, with the ability to easily identify and assign new calls or texts

• User-friendly interface: Spruce's interface is user-friendly, making it easy for users to navigate and use the software

• Excellent customer service: Spruce is known for its quick and courteous customer service, providing users with the help they need

• Efficient fax service: The software's fax service is efficient and provides feedback, making it a reliable tool for users.

Cons from reviewers

• Limited features on lower tier: Despite its HIPAA compliance and ease of communication, some features are not accessible on the lower tier of Spruce, requiring users to pay more for full access

• Requirement of app for HIPAA compliant texting: Patients can only text in a HIPAA compliant way if they have the Spruce app, which may limit communication options

• Lengthy process of porting a number: The process of porting a number to Spruce can be time-consuming and may cause interruptions

• Absence of hard copy of sent faxes: Spruce does not provide a hard copy of sent faxes for uploading to a client's chart as proof of receipt, which may cause issues in record-keeping

• Inadequate customer support: The customer support service can be disappointing, with only a robot available for assistance and human help being time-consuming to access.