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UserGuiding Reviews
42 reviews
- 01 What is UserGuiding?
- 02 Pros and cons from reviewers
- 03 Main features
- 04 How UserGuiding compare to similar software?
- 05 Who is UserGuiding best for according to our reviewers?
- 06 UserGuiding Reviews
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01 What is UserGuiding?
UserGuiding is a software solution designed to simplify the user onboarding process. It allows businesses to create step-by-step guides and checklists, improving user experience without the need for coding. UserGuiding offers customization options, including the addition of GIFs, videos, and images to create engaging user guides. It also features hotspots to highlight specific product features and provide tips. Easy to start with, UserGuiding provides all necessary resources from product tours to onboarding tools. It is an effective tool for businesses looking to enhance their customer onboarding experience and grow their business.
02 Pros and cons from reviewers
Pros from reviewers
-
User-friendly
The platform is user-friendly, supports multiple languages and formats, and allows users to easily create interactive product guides without needing to hire anyone -
Increases conversions
Users have reported an increase in conversions when transitioning from trial to paid services, thanks to UserGuiding's ability to highlight key features -
Reduces support tickets
By creating an appealing product walkthrough, users have experienced a decrease in support tickets, leading to more free trial conversions and happy product managers -
Easy to set up
UserGuiding is praised for its ease of setup, with users noting that the demo explains everything clearly and all they have to do is write the guide -
Powerful and comprehensive feature set
UserGuiding's powerful and comprehensive feature set outperforms its competitors, making it an excellent choice for creating onboarding pages and communicating new features.
Cons from reviewers
-
Limited features
Some users wish UserGuiding had more features, such as the ability to add audio to the guides -
Misleading promotional tactics
Some users have reported that they were promised promotional discounts that were not honored, leading to dissatisfaction with the company's practices. -
Limited control over data
While UserGuiding provides analytics, some users may require more control over their data, and may need to use an additional product to meet this need -
Difficulty for less experienced users
While UserGuiding provides numerous features for developers, those with less expertise might find it difficult to fully exploit all the features -
High price
Some users find the price of UserGuiding to be a bit high and wish there was a free plan and feature-based pricing
03 Main features
Starting Price
Free Plan
User feedback
Segmentation
NPS Surveys
Goal Tracking
Analytics
Starting Price
$129
/ month
Free Plan
No
User feedback
Segmentation
NPS Surveys
Goal Tracking
Analytics
04 How UserGuiding compare to similar software?
05 Who is UserGuiding best for according to our reviewers?
-
Product Managers
They can use UserGuiding to create appealing product walkthroughs in minutes, without any coding, leading to fewer support tickets and more free trial conversions -
Sales Teams
UserGuiding's smart analytics system can help boost sales by identifying problems and offering solutions quickly. -
Customer Support Teams
UserGuiding helps reduce the number of support tickets by making it easier for customers to understand how to use the product, leading to increased conversions from trial to paid services -
Developers
UserGuiding provides numerous features for developers, but it's also user-friendly enough for those with less expertise to use, making it a valuable tool for new user onboarding -
Digital Marketers
UserGuiding provides a comprehensive tool for precise customer segmentation based on user needs, browsing behaviors, and geographical locations, and it also allows for the collection of feedback through NPSs
06 UserGuiding Reviews
UserGuiding rating
Ease of use
Customer service
Value for money
Likelihood to recommend
Features
UserGuiding Reviews
-
Amee Connelly
Analytics Game-Changer
The analytics feature in UserGuiding is a game-changer for us. It helps us understand where users struggle and optimize our guides accordingly. The insights are deep, real-time and very actionable
October 12, 2025
-
Everette Langworth
Onboarding Transformation
UserGuiding has transformed the way we onboard new users. The interactive guides are intuitive to set up and have significantly decreased our user drop-off rates. We're seeing better engagement with less support queries
October 5, 2025
-
Eugene
Enhancing User Experience and Gaining Valuable Insights with UserGuiding
UserGuiding has not only improved our user experience but also provided us with valuable insights into user behavior, helping us continually improve our product.
August 18, 2024
-
Gary
Effortless User Onboarding with UserGuiding
UserGuiding is a user-friendly and affordable software for making product walkthroughs. I can swiftly create comprehensive onboarding flows. The team is highly responsive and always looking for feedback to improve the product. Despite its lack of mobile support, it's not a major problem.
August 11, 2024
-
David
Boosting Engagement with UserGuiding!
Overall, my experience with User Guiding has been excellent. It has boosted sales at Popupsmart through its smart analytics system. The more problems I identify, the quicker I can offer solutions to our customers. As a digital marketer with limited coding skills, User Guiding enables me to create and use onboard flows without any technical knowledge. I used to depend on multiple tools to segment my users based on their needs, browsing behaviors, and geographical locations, but User Guiding has proven to be a comprehensive tool for precise customer segmentation. Also, with the help of NPSs, I can clearly understand our customers' and leads' opinions, product experiences, and thoughts about us, allowing me to act based on the feedback we collect through User Guiding. Although they don't provide free chat on their website, the team is quick to respond via email and works hard to resolve any issues as soon as possible.
August 4, 2024
-
Carl M
Flexible and Efficient Guide Updates with UserGuiding
I appreciate the flexibility of UserGuiding, it allows us to update our guides quickly and efficiently whenever we make changes to our software
July 30, 2024
-
Billy Brown
Superb Solution for Crafting Product Tours and Checklists
I am extremely satisfied with UserGuiding, especially its capability to create product tours and communicate new features. I value the fact that these tours can be utilized in the check-list. Up to now, I have no issues with UserGuiding. I selected it due to the excellent communication with the sales representative and because it's an incredible, user-friendly tool that fulfills all my requirements.
July 23, 2024
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Gerald Brown
Customizable Onboarding with UserGuiding
I was impressed by the level of customization UserGuiding offers, allowing us to tailor the onboarding process to suit our specific needs. The support team has also been incredibly responsive and helpful
July 14, 2024
-
Walter
Top-Notch Service and User-Friendly Product
From the moment I began using UserGuiding, I was instantly attracted to its user-friendly environment. I managed to create onboarding pages for two separate sites, one in-house and one off-site, and received positive feedback for both. The software's user-friendly nature and its ease of use with GTM really stood out to me. Any changes or configurations I made on the site had immediate effects, which was incredibly helpful for improvement and maintenance. I was also impressed with the user interface. The staff's attentiveness and readiness to assist were praiseworthy. I didn't encounter any issues with the software, and even when I had a problem with custom configurations, the staff stepped in right away. I chose UserGuiding because it's a Turkish company that offers direct communication. The price-performance ratio was also very successful.
July 9, 2024
-
Eugene A
UserGuiding: Streamlining User Training
I've found UserGuiding to be an invaluable tool for improving user experience, with its ability to create personalized onboarding flows and in-app messages. It's significantly reduced the time and resources we previously spent on user training
June 30, 2024
Start saving on the best SaaS
Secret has already helped tens of thousands of startups save millions on the best SaaS like Microsoft Teams, Google Workspace & many more. Join Secret now to buy software the smart way.