Pros from reviewers
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Ease of customer self-onboarding: WalkMe simplifies the onboarding process for new customers, allowing customer success teams to focus on renewals and expansions with existing clients
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Interactive digital walkthroughs: WalkMe provides interactive digital walkthroughs that make it easy for customers to understand and use a platform without needing help from a support team
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Detailed user education: WalkMe allows customer success and UX teams to execute detailed user education without the need for extensive involvement from an engineering team
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High level of customization: WalkMe offers a high level of customization, with intuitive triggers and flows that are easy to use and train others on
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Enhanced customer relationships: WalkMe enhances customer relationships by making interactions smoother and easier, providing numerous excellent tools and features with minimal limitations.
Cons from reviewers
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Difficult to manage during frequent updates: The WalkMe software can be challenging to manage when frequent updates to the digital walkthroughs are needed, especially during periods of significant changes to the platform
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Time-consuming to master all functionalities: WalkMe is a comprehensive platform and mastering all its functionalities can be time-consuming, particularly for those not skilled in JavaScript and CSS
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Poor customer support: Some users have reported that WalkMe's support team stopped responding to their queries and struggled to finalize their cancellation request
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Steep learning curve: Despite its many features, some users have found that the learning curve for WalkMe was steeper than anticipated
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Limited hosting capabilities: WalkMe does not support hosting resources like videos and documents, only allowing for the addition of private links.
Main features
Starting Price
Free Plan
Cloud-based Platform
Interactive Guidance
Artificial Intelligence
Cross-Platform Adaptability
Analytics and Automation
Starting Price
N/A
Free Plan
No
Cloud-based Platform
Interactive Guidance
Artificial Intelligence
Cross-Platform Adaptability
Analytics and Automation
What is Walkme?
How Walkme compare to similar software?
Product
Walkme
5.0
Walkme reviews
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is Walkme best for according to our reviewers?
Web Design Agencies: These agencies can use WalkMe to help their end users better understand and use their software, making their platform more intuitive and user-friendly
Customer Success Teams: WalkMe allows these teams to focus on renewals and expansions with existing clients by speeding up the onboarding process for new customers. It also enables them to execute detailed user education without the need for extensive involvement from the engineering team
React Native Developers: Despite some users having issues with support and cancellation, WalkMe offers integration with React Native, which can be beneficial for developers working with this framework
New Employees: WalkMe is user-friendly and allows for easy creation of various tools to assist users and train new employees, with the ability to track their training progress through reports
Non-Technical Individuals: WalkMe is easy to use for non-technical individuals, allowing them to create any type of WalkMe function. However, it may be more suitable for form-based applications than complex non-linear ones.
Walkme reviews
5.0
Walkme rating
3.5
Ease of use
4.5
Customer service
3.9
Value for money
4.0
Likelihood to recommend
4.3
Features
5 Walkme reviews
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Larry Garcia
Streamlined Workflow with User-Friendly Software
its intuitive design and user-friendly interface have significantly streamlined my workflow. The onboarding process was seamless, thanks to the step-by-step guidance provided by the software
May 7, 2024
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Carl M
WalkMe's Analytics: Invaluable Insights for Business Decisions
The analytics feature in WalkMe is top-notch. It provides insightful data that helps me make informed decisions for my business
April 30, 2024
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Janice Smith
WalkMe: An Invaluable Tool for Daily Operations
I've found WalkMe to be an invaluable tool in my day-to-day operations
April 20, 2024
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Anna Johnson
Powerful Digital Adoption Solution with WalkMe
I find WalkMe to be an extremely useful tool for customer self-onboarding. It has greatly sped up our onboarding process for new customers, allowing our Customer Success team to concentrate on renewals and expansions with our existing clients. WalkMe provides a plethora of features, enabling us to create walkthroughs and other types of dynamic user education. I especially value its ease of integration with external content like videos, help desk articles, and webpages into our custom walkthroughs. One of the standout features of WalkMe is its ability to let our Customer Success and UX teams execute detailed user education without the need for extensive involvement from our engineering team. In my experience, user education often takes a backseat to new feature development and bug fixes. With WalkMe, we can swiftly implement changes without the need to involve the entire company. However, WalkMe is a comprehensive platform and mastering all its functionalities can be time-consuming. Unless you're skilled in JavaScript and CSS, you might find it challenging to get the jQuery selectors.
April 16, 2024
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Aaron Jones
Timely Performance Support with WalkMe
The customer support and sales team at WalkMe have been excellent in helping me understand the potential benefits of the software. I'm currently considering a pilot program, which I'm hopeful about, as I believe it could lead to widespread use across the enterprise. I particularly appreciate two aspects of WalkMe. First, its overall mission of enhancing user experience and providing guidance when needed. Second, its ease of use for non-technical individuals like myself to create any type of WalkMe function. However, I found it more suitable for form-based applications than complex non-linear ones. Some applications we wanted to use it for were too intricate for beginner authors to significantly impact the end users. I value the vendor's response and their commitment to providing resources and templates to maximize the use of their platform. I'm excited about the potential of working with WalkMe to address our digital adoption challenges.
April 14, 2024
