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UserGuiding Reviews
42 reviews
- 01 What is UserGuiding?
- 02 Pros and cons from reviewers
- 03 Main features
- 04 How UserGuiding compare to similar software?
- 05 Who is UserGuiding best for according to our reviewers?
- 06 UserGuiding Reviews
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01 What is UserGuiding?
UserGuiding is a software solution designed to simplify the user onboarding process. It allows businesses to create step-by-step guides and checklists, improving user experience without the need for coding. UserGuiding offers customization options, including the addition of GIFs, videos, and images to create engaging user guides. It also features hotspots to highlight specific product features and provide tips. Easy to start with, UserGuiding provides all necessary resources from product tours to onboarding tools. It is an effective tool for businesses looking to enhance their customer onboarding experience and grow their business.
02 Pros and cons from reviewers
Pros from reviewers
-
User-friendly
The platform is user-friendly, supports multiple languages and formats, and allows users to easily create interactive product guides without needing to hire anyone -
Increases conversions
Users have reported an increase in conversions when transitioning from trial to paid services, thanks to UserGuiding's ability to highlight key features -
Reduces support tickets
By creating an appealing product walkthrough, users have experienced a decrease in support tickets, leading to more free trial conversions and happy product managers -
Easy to set up
UserGuiding is praised for its ease of setup, with users noting that the demo explains everything clearly and all they have to do is write the guide -
Powerful and comprehensive feature set
UserGuiding's powerful and comprehensive feature set outperforms its competitors, making it an excellent choice for creating onboarding pages and communicating new features.
Cons from reviewers
-
Limited features
Some users wish UserGuiding had more features, such as the ability to add audio to the guides -
Misleading promotional tactics
Some users have reported that they were promised promotional discounts that were not honored, leading to dissatisfaction with the company's practices. -
Limited control over data
While UserGuiding provides analytics, some users may require more control over their data, and may need to use an additional product to meet this need -
Difficulty for less experienced users
While UserGuiding provides numerous features for developers, those with less expertise might find it difficult to fully exploit all the features -
High price
Some users find the price of UserGuiding to be a bit high and wish there was a free plan and feature-based pricing
03 Main features
Starting Price
Free Plan
User feedback
Segmentation
NPS Surveys
Goal Tracking
Analytics
Starting Price
$129
/ month
Free Plan
No
User feedback
Segmentation
NPS Surveys
Goal Tracking
Analytics
04 How UserGuiding compare to similar software?
05 Who is UserGuiding best for according to our reviewers?
-
Product Managers
They can use UserGuiding to create appealing product walkthroughs in minutes, without any coding, leading to fewer support tickets and more free trial conversions -
Sales Teams
UserGuiding's smart analytics system can help boost sales by identifying problems and offering solutions quickly. -
Customer Support Teams
UserGuiding helps reduce the number of support tickets by making it easier for customers to understand how to use the product, leading to increased conversions from trial to paid services -
Developers
UserGuiding provides numerous features for developers, but it's also user-friendly enough for those with less expertise to use, making it a valuable tool for new user onboarding -
Digital Marketers
UserGuiding provides a comprehensive tool for precise customer segmentation based on user needs, browsing behaviors, and geographical locations, and it also allows for the collection of feedback through NPSs
06 UserGuiding Reviews
UserGuiding rating
Ease of use
Customer service
Value for money
Likelihood to recommend
Features
UserGuiding Reviews
-
Sandra Paucek
Targeted Surveys & NPS by Segment
the editor is genuinely no-code, though you still want someone who understands the product flow to avoid overloading users with too many steps
March 22, 2026
-
Latoria Kuhic
No‑Code Tours That Cut Support Tickets
We rolled out UserGuiding to replace a bunch of ad hoc onboarding emails, and the interactive product tours plus checklists cut “where do I click?” tickets noticeably
March 19, 2026
-
David Morar
Direct ROI from Promo Code
I stumbled upon a UserGuiding Promo Code giving a 50% discount via Joinsecret, and I decided to give it a try. The investment has paid off with improved user engagement and reduced churn rates. It’s encouraging to see such direct ROI from a tool like this
December 8, 2025
-
Exie Krajcik
No-Code Independence
The no-code feature set in UserGuiding means our product team can implement onboarding flows without always needing IT support. This independence speeds up our operations significantly
December 1, 2025
-
Charis Gorczany
Real-Time Feedback
UserGuiding’s real-time user feedback tool has allowed us to gather instant reactions about our platform, which is crucial for our continuous improvement and development cycle
November 24, 2025
-
Margert Krajcik
Support Team Excellence
What impressed me most about UserGuiding is the support team. They are very responsive and always ready to help with any questions or issues we might have. It makes a big difference knowing that the support is there when you need it
November 17, 2025
-
Abbie Jerde
Cost-Efficient Promo Code
We got a UserGuiding Promo Code for 50% off through Joinsecret, and it was totally worth it. The cost efficiency of this tool paired with its robust features makes it an invaluable addition to our SaaS toolkit
November 8, 2025
-
Emile Lebsack
Seamless Integration
The integration of UserGuiding with our existing tools was seamless. It works well with our tech stack, and we didn’t need any technical assistance to get things running
November 2, 2025
-
Forest Kozey
Tailored User Onboarding
Using UserGuiding's segmentation capabilities has allowed us to tailor the onboarding process for different user groups. This personalization has improved our user satisfaction scores dramatically
October 26, 2025
-
Usha Maggio
Customizable Modals
Since we started using UserGuiding, the customizable modals have allowed us to highlight new features effectively without disrupting the user experience. It’s so user-friendly and doesn’t require any coding knowledge
October 20, 2025
Start saving on the best SaaS
Secret has already helped tens of thousands of startups save millions on the best SaaS like Microsoft Teams, Google Workspace & many more. Join Secret now to buy software the smart way.