Pros from reviewers
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Easy to set up: UserGuiding is praised for its ease of setup, with users noting that the demo explains everything clearly and all they have to do is write the guide
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User-friendly: The platform is user-friendly, supports multiple languages and formats, and allows users to easily create interactive product guides without needing to hire anyone
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Increases conversions: Users have reported an increase in conversions when transitioning from trial to paid services, thanks to UserGuiding's ability to highlight key features
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Reduces support tickets: By creating an appealing product walkthrough, users have experienced a decrease in support tickets, leading to more free trial conversions and happy product managers
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Powerful and comprehensive feature set: UserGuiding's powerful and comprehensive feature set outperforms its competitors, making it an excellent choice for creating onboarding pages and communicating new features.
Cons from reviewers
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Limited control over data: While UserGuiding provides analytics, some users may require more control over their data, and may need to use an additional product to meet this need
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High price: Some users find the price of UserGuiding to be a bit high and wish there was a free plan and feature-based pricing
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Limited features: Some users wish UserGuiding had more features, such as the ability to add audio to the guides
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Difficulty for less experienced users: While UserGuiding provides numerous features for developers, those with less expertise might find it difficult to fully exploit all the features
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Misleading promotional tactics: Some users have reported that they were promised promotional discounts that were not honored, leading to dissatisfaction with the company's practices.
Main features
Starting Price
Free Plan
Segmentation
NPS Surveys
Customizable walkthroughs
In-app messaging
Multi-language support
Starting Price
$129
/ month
Free Plan
No
Segmentation
NPS Surveys
Customizable walkthroughs
In-app messaging
Multi-language support
What is UserGuiding?
How UserGuiding compare to similar software?
Product
UserGuiding
4.0
UserGuiding reviews
Price
$129
/ month
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is UserGuiding best for according to our reviewers?
Product Managers: They can use UserGuiding to create appealing product walkthroughs in minutes, without any coding, leading to fewer support tickets and more free trial conversions
Customer Support Teams: UserGuiding helps reduce the number of support tickets by making it easier for customers to understand how to use the product, leading to increased conversions from trial to paid services
Digital Marketers: UserGuiding provides a comprehensive tool for precise customer segmentation based on user needs, browsing behaviors, and geographical locations, and it also allows for the collection of feedback through NPSs
Developers: UserGuiding provides numerous features for developers, but it's also user-friendly enough for those with less expertise to use, making it a valuable tool for new user onboarding
Sales Teams: UserGuiding's smart analytics system can help boost sales by identifying problems and offering solutions quickly.
UserGuiding reviews
4.0
UserGuiding rating
4.8
Ease of use
4.8
Customer service
4.7
Value for money
4.8
Likelihood to recommend
4.7
Features
4 UserGuiding reviews
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Ryan
Yearly Discount Dilemma with Userguiding Subscription
I initially purchased Userguiding with an amazing yearly discount that was part of a promotion. I was thrilled to hear that if the promotion returned the following year, I could take advantage of it again to maintain the discounted price. They even mentioned that our existing subscribers can take those discount offers as well. I was so excited about this! Now that the year has ended and the promotion is back, it seems it's only for new customers. I'm hopeful that they'll reconsider this policy because I truly believe in the value of their product. I'm looking forward to seeing how they continue to evolve and improve their services.
April 30, 2024
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Faye S
Revolutionizing Targeted Marketing: The Power of Segmentation
The segmentation feature has been a game changer, enabling us to target specific user groups with relevant content
April 22, 2024
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Margaret N
Effortlessly Simple to Use
As a user of a monitoring product, I initially found it challenging to get used to our product. We thought about creating our own guide, but instead decided to explore existing tools. We found UserGuiding to be the easiest to use, so we chose it. The product is outstanding, but their customer success team deserves a special mention. They proactively alert us if they notice anything unusual with our product. We've even outsourced our UI testing to them due to their exceptional support. I would recommend them to anyone. It's simple to create guides, and the targeting is very flexible, allowing us to have different guides for different groups of people. Their customer success team is incredibly helpful and knows our product better than we do. The UI is very intuitive. Occasionally, it takes an unpredictable amount of time for the guide to become effective, but it's not a major issue.
April 14, 2024
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Kiera S
Efficient User Onboarding with UserGuiding
UserGuiding has been beneficial in solving our issues with new user onboarding, which used to take hours and required both our team and clients to be present for guidance. Now, users can serve themselves. The software is generally user-friendly and provides numerous features for developers. However, those with less expertise might find it difficult to fully exploit all the features. We primarily chose UserGuiding due to its competitive pricing and excellent value for money, offering the same functionality.
April 13, 2024
