Sign in
Sign in
Don’t have an account?
Sign up
Sign up
By clicking on the sign up button you accept our Terms of Use and confirm that you have read our Privacy Policy
Already have an account?
UserGuiding Reviews
42 reviews
- 01 What is UserGuiding?
- 02 Pros and cons from reviewers
- 03 Main features
- 04 How UserGuiding compare to similar software?
- 05 Who is UserGuiding best for according to our reviewers?
- 06 UserGuiding Reviews
Start saving on the best SaaS
Secret has already helped tens of thousands of startups save millions on the best SaaS like Microsoft Teams, Google Workspace & many more. Join Secret now to buy software the smart way.
01 What is UserGuiding?
UserGuiding is a software solution designed to simplify the user onboarding process. It allows businesses to create step-by-step guides and checklists, improving user experience without the need for coding. UserGuiding offers customization options, including the addition of GIFs, videos, and images to create engaging user guides. It also features hotspots to highlight specific product features and provide tips. Easy to start with, UserGuiding provides all necessary resources from product tours to onboarding tools. It is an effective tool for businesses looking to enhance their customer onboarding experience and grow their business.
02 Pros and cons from reviewers
Pros from reviewers
-
User-friendly
The platform is user-friendly, supports multiple languages and formats, and allows users to easily create interactive product guides without needing to hire anyone -
Increases conversions
Users have reported an increase in conversions when transitioning from trial to paid services, thanks to UserGuiding's ability to highlight key features -
Reduces support tickets
By creating an appealing product walkthrough, users have experienced a decrease in support tickets, leading to more free trial conversions and happy product managers -
Easy to set up
UserGuiding is praised for its ease of setup, with users noting that the demo explains everything clearly and all they have to do is write the guide -
Powerful and comprehensive feature set
UserGuiding's powerful and comprehensive feature set outperforms its competitors, making it an excellent choice for creating onboarding pages and communicating new features.
Cons from reviewers
-
Limited features
Some users wish UserGuiding had more features, such as the ability to add audio to the guides -
Misleading promotional tactics
Some users have reported that they were promised promotional discounts that were not honored, leading to dissatisfaction with the company's practices. -
Limited control over data
While UserGuiding provides analytics, some users may require more control over their data, and may need to use an additional product to meet this need -
Difficulty for less experienced users
While UserGuiding provides numerous features for developers, those with less expertise might find it difficult to fully exploit all the features -
High price
Some users find the price of UserGuiding to be a bit high and wish there was a free plan and feature-based pricing
03 Main features
Starting Price
Free Plan
User feedback
Segmentation
NPS Surveys
Goal Tracking
Analytics
Starting Price
$129
/ month
Free Plan
No
User feedback
Segmentation
NPS Surveys
Goal Tracking
Analytics
04 How UserGuiding compare to similar software?
05 Who is UserGuiding best for according to our reviewers?
-
Product Managers
They can use UserGuiding to create appealing product walkthroughs in minutes, without any coding, leading to fewer support tickets and more free trial conversions -
Sales Teams
UserGuiding's smart analytics system can help boost sales by identifying problems and offering solutions quickly. -
Customer Support Teams
UserGuiding helps reduce the number of support tickets by making it easier for customers to understand how to use the product, leading to increased conversions from trial to paid services -
Developers
UserGuiding provides numerous features for developers, but it's also user-friendly enough for those with less expertise to use, making it a valuable tool for new user onboarding -
Digital Marketers
UserGuiding provides a comprehensive tool for precise customer segmentation based on user needs, browsing behaviors, and geographical locations, and it also allows for the collection of feedback through NPSs
06 UserGuiding Reviews
UserGuiding rating
Ease of use
Customer service
Value for money
Likelihood to recommend
Features
UserGuiding Reviews
-
Chang Brekke
Segmented Tours and Easy Checklists
UserGuiding helped us clean up onboarding fast, mostly because the product tours and checklists are simple to build and update. I like that we can launch a guide for a new feature in a day, and the analytics are good enough to spot where users drop off without digging through a separate BI tool
June 1, 2026
-
Dannielle Will
No‑Code Onboarding That Ships Fast
We switched to UserGuiding to onboard new customers inside the app, and the no-code builder made it easy for our product manager to ship walkthroughs without waiting on engineering. The segmentation rules are useful too, so trial users see different guides than paying accounts
May 26, 2026
-
Demetrius Legros
Drop‑Off Insights That Helped Shorten Tours
we did hit a couple edge cases on dynamic pages where an element selector changed, but the fix was straightforward and support pointed us to a more stable selector approach
May 18, 2026
-
Leandro McGlynn
Promo‑Powered Trial That Drove Faster First Value
Setup was fast with the Chrome extension and minimal dev involvement, and the team appreciated that marketing could ship updates without waiting for engineering
May 12, 2026
-
Emile Cronin
Workable Localization with Locale‑Based Targeting
one limitation is that complex, branching onboarding still needs careful planning, but for most linear flows it’s quick to iterate
May 2, 2026
-
Santiago Hegmann
Reliable Fixes for Dynamic Selector Edge Cases
Resource Center has been a quiet win for us: we embedded quick links to docs, a “contact support” button, and a couple of short tours, and it reduced repetitive questions from new admins
April 25, 2026
-
Jerri Skiles
Fast Setup with Minimal Engineering
styling to match our UI took some tweaking, but once we set the theme it stayed consistent across guides
April 21, 2026
-
Robin Streich
Resource Center That Deflects Repetitive Questions
We use hotspots and tooltips for feature discovery, and the targeting rules (role, plan, first-time vs returning) make the guidance feel less spammy
April 13, 2026
-
Alycia Treutel
Consistent Styling After Theme Setup
analytics are decent for seeing completion rates, but I still export to compare against our activation metrics in Amplitude
April 6, 2026
-
Thi Schaden
Tooltips & Hotspots for Non‑Spammy Discovery
The in-app surveys and NPS widgets are simple but effective, and we like being able to trigger them by page or user segment
March 30, 2026
Start saving on the best SaaS
Secret has already helped tens of thousands of startups save millions on the best SaaS like Microsoft Teams, Google Workspace & many more. Join Secret now to buy software the smart way.