23 Best Alternatives to Zoho Desk in May 2024

Description

Easily collaborate and organize your team's work with Slack; share information and organize your projects.

Slack compared to Zoho Desk

Slack: Pros & Cons

Best features

• - Channels

• - Direct messaging

• - File sharing

• - Integrations

• - Search and archiving

• - Notifications and alerts

• - Threads

• - Video and voice calls

Slack pricing

Description

The Zoho platform brings together in a single tool all the functionalities your startup needs to manage and optimize customer relations on a daily basis.

Zoho compared to Zoho Desk

Zoho: Pros & Cons

Best features

• - Centralize your needs

• - Accelerate sales across all channels

• - Optimize your company finances

• - Collaborate seamlessly

• - Manage employees

• - Manage your projects efficiently

• - Deploy marketing campaigns

• - Offer quality customer service

• - Develop customized applications

Zoho pricing

Description

Freshdesk's intuitive helpdesk solution helps customer service teams optimize their collaboration, better organize their requests, and provide faster and more targeted responses.

Freshdesk compared to Zoho Desk

Freshdesk: Pros & Cons

Best features

• - Optimize ticket management

• - Give users autonomy

• - Enhance customer satisfaction

• - Centralize knowledge base

• - Opt for multi-channel support

• - Ensure team collaboration

• - Access customized performance reports

• - Strengthen data security

Freshdesk pricing

Description

LiveChat gives you access to easy-to-use applications to contact your website visitors directly through a live chat window, and thus increase your chances of conversion.

LiveChat compared to Zoho Desk

LiveChat: Pros & Cons

Best features

• - Optimize customer service performance

• - Manage teams

• - Contact your prospects from multiple channels

• - Access reports on your agents and their performance

• - Secure your data

• - Boost user engagement

• - Set up optimized and customized chats

LiveChat pricing

Description

With LiveAgent, improve your customer support by offering the ability to respond to more tickets efficiently, and in less time.Communicate with customers across all channels from a single inbox: your customer service team will love this tool.

LiveAgent compared to Zoho Desk

LiveAgent: Pros & Cons

Best features

• - Boost the efficiency of your FAQ

• - Create a customer community

• - Advanced reporting

• - Optimize customer request management

• - Chat with your customers live

• - Access a call center

• - Social media integration

• - Gamification

LiveAgent pricing

Description

Intercom helps you easily set-up the right messaging experience, bots, emails, messages or even help centers, to build relationships with your customers throughout their journey.

Intercom compared to Zoho Desk

Intercom: Pros & Cons

Best features

• - Collaborate with your team

• - Multilingual support

• - Customer feedback and surveys

• - Performance analytics

• - Automate conversations

• - Chat with your customers in real time

• - Easily onboard new customers

• - Access data to personalize customer conversations

Intercom pricing

Description

The Help Scout platform gives you access to a renowned and efficient online solution for responding to your customers’ requests at any time. Specifically designed for growing businesses, Help Scout allows you to reach your goals and grow with confidence.

Help Scout compared to Zoho Desk

Help Scout: Pros & Cons

Best features

• - Empower your customers with Docs, Chat, and Messaging

• - Benefit from a shared inbox

• - Harness the power of chat for your customer service

• - Maximize your efficiency with customizable workflows

• - Personalize your customer interactions with Mailbox Behaviors

• - Save time with automation

• - Continuously improve your processes

Help Scout pricing

Description

Zendesk allows you to be available on any channel, at any time, to rapidly answer your customers' requests and resolve any problems.

Zendesk compared to Zoho Desk

What's the difference between Zendesk and Zoho Desk?

Zoho Desk and Zendesk are powerful customer service platforms, but there are differences that set them apart. At first, Zoho Desk stands out thanks to its omnichannel support experience, which includes email, live chat, telephony, social media, and instant messaging. Overall, such an approach allows them to personalize their services according to customer needs. Furthermore, it prides itself on its user-friendly features,...

Zendesk: Pros & Cons

Best features

• - Knowledge base

• - Automation and workflow

• - Reporting and analytics

• - Customer engagement

• - Customization and branding

• - Ticketing system

• - Multichannel support

• - Integration

Description

Put a smile on your customers’ faces. With Gorgias, improve your company’s customer support by accelerating the speed of responses, providing quality customer service and transforming your customer support into an essential profit center.

Gorgias compared to Zoho Desk

Gorgias: Pros & Cons

Best features

• - Accelerate request handling

• - Simplify your agents’ work

• - Benefit from numerous integrations

• - Provide personalized experiences to your customers

• - Provide your customers with quality answers

• - Turn customer support into a profit center

• - Automate your customer support

• - Analyze and optimize your customer support performance

Gorgias pricing

Description

Freshworks makes it easy to centralize, share and understand data across your business. Your marketing, sales and customer service teams work on the same data to offer a unique and personalized experience to each of your leads and customers.

Freshworks compared to Zoho Desk

Freshworks: Pros & Cons

Best features

• - Improved ticket management

• - Collaboration

• - Analytics and reporting

• - Automate your sales process

• - Omnichannel support

• - AI-powered chatbots

• - Multilingual support

• - Personalize interactions with your leads and customers

Description

Jira is a powerful project management software that brings value by helping teams effectively plan, track, and manage their projects. It provides a centralized platform for collaboration, task organization, and issue tracking, allowing teams to stay organized, prioritize tasks, and ensure timely project completion.

Jira compared to Zoho Desk

Jira: Pros & Cons

Best features

• - Issue tracking

• - Agile project management

• - Custom workflows

• - Reporting and dashboards

• - Integration

• - Advanced search and filters

• - Custom fields and issue types

• - Permissions and security

Jira pricing

Description

Salesforce Service Cloud revolutionizes customer service by providing a comprehensive, cloud-based platform designed to enhance every aspect of customer interaction. This powerful tool integrates seamlessly with existing systems, ensuring a unified and efficient experience for both service agents and customers.

Salesforce Service Cloud: Pros & Cons

Best features

• - Omnichannel support

• - AI-powered insights with Einstein AI

• - Customizable dashboards and reporting

• - Case management

• - Knowledge base

• - Workflow and approval automation

• - Customer self-service portals

• - Integration capabilities

Description

Jira Service Management brings value by providing a comprehensive and efficient solution for managing and resolving customer service and support requests. It enables businesses to streamline their service desk operations, improve response times, and enhance customer satisfaction. With features like request tracking, automated workflows, self-service portals, and robust reporting capabilities, Jira Service Management empowers teams to deliver exceptional customer service while reducing costs and increasing productivity.

Jira service management compared to Zoho Desk

Jira service management: Pros & Cons

Best features

• - Power Ticket Management

• - Flexible Customization

• - Seamless Collaboration

• - Insightful Analytics

• - Time-Saving Automation

Description

ServiceNow offers a comprehensive platform that serves as a single solution for your enterprise service management needs. Whether you're a large corporation or a growing business, ServiceNow has the tools to streamline and optimize your daily operations.

ServiceNow compared to Zoho Desk

ServiceNow: Pros & Cons

Best features

• - Incident management

• - Asset management

• - Automation and workflow

• - Change management

• - Self-service knowledge base

• - Reporting and analytics

• - Service catalog

• - Multichannel support

Description

Since 2016, HelpCrunch has been building a product to help startups and SMBs connect with and talk to their customers in a modern way. 

HelpCrunch compared to Zoho Desk

HelpCrunch: Pros & Cons

Best features

• - Email marketing

• - Help desk

• - Mobile apps

• - Automated messages

• - Feedback collection

• - Integrations

• - Reporting and analytics

• - Live chat

HelpCrunch pricing

Description

ManageEngine ServiceDesk Plus is a comprehensive IT help desk software that combines asset and project management capabilities. It offers tools for incident, problem, change, and release management. It also includes features for contract management, purchase order management, and knowledge base creation. The software is designed to streamline IT service operations, improve productivity, and reduce downtime.

Manageengine servicedesk plus compared to Zoho Desk

Manageengine servicedesk plus: Pros & Cons

Best features

• - Comprehensive IT Service Management

• - Incident, Problem, and Change Management

• - Robust Project Management

• - Asset Management

• - Customizable Reporting Capabilities

Description

HubSpot Service Hub is a customer service software that helps businesses manage and connect with their customers. It offers features like ticketing, customer feedback, knowledge base and reporting. The software aims to provide a better customer experience by streamlining customer service processes and improving customer satisfaction. It integrates seamlessly with other HubSpot products for a complete CRM solution.

Hubspot service hub compared to Zoho Desk

Hubspot service hub: Pros & Cons

Best features

• - Unified Customer View

• - Ticketing System

• - Automation

• - Live Chat

• - Customer Feedback

Description

Reduce Churn. Retain Customers. Grow Revenue.

Custify compared to Zoho Desk

Custify: Pros & Cons

Best features

• - Customer health scores

• - In-app messaging

• - Customer segmentation

• - Customer success playbooks

• - Actionable insights

• - Proactive alerting

• - Automated workflows

• - Powerful analytics

Description

ProProfs Chat is a real-time customer support software that allows businesses to engage with their customers instantly. It provides features like live chat, visitor tracking, and analytics. It helps in resolving customer queries quickly, enhancing customer satisfaction, and increasing sales. The software also supports integrations with CRM, email marketing, and help desk tools.

Proprofs chat compared to Zoho Desk

Proprofs chat: Pros & Cons

Best features

• - Real-time customer support

• - Visitor tracking

• - Pre-chat forms and offline messages

• - Integration capabilities

• - Customizability and robust reporting

Description

FROGED will make you improve your customer relationship and engagement with the right features while enhancing your time-to-value.

Froged compared to Zoho Desk

Froged: Pros & Cons

Best features

• - Provide customers with the right elements

• - Set up in-app messages and automessages

• - Get access to your performances

• - Supercharge your support team

• - Use real-time live chat

• - Set up behavioral emails

• - Build custom customer segments

• - Analyze user behavior with heatmaps

Froged pricing

Description

Customerly is a customer service software that offers live chat, email marketing, and survey creation tools. It allows businesses to engage with customers in real-time, send targeted email campaigns, and gather valuable feedback. The platform also provides analytics to track customer interactions and improve service quality. It's suitable for all types of businesses looking to enhance their customer support and engagement efforts.

Customerly compared to Zoho Desk

Customerly: Pros & Cons

Best features

• - Real-time live chat support

• - Email marketing automation

• - Customer segmentation

• - Survey tool

• - User-friendly interface

Description

osTicket is an open-source support ticket system. It seamlessly routes inquiries created via email, web forms, and phone calls into a simple, easy-to-use, multi-user, web interface. It manages, organizes and archives all your support requests and responses in one place while providing your customers with accountability and responsiveness they deserve.

Osticket compared to Zoho Desk

Osticket: Pros & Cons

Best features

• - Open Source

• - Ticket Management System

• - Customization Features

• - Rich Text Support

• - Extendable with Add-ons

Description

The all-in-one tool Zoko is a true hub for all your WhatsApp conversations. You can centralize sales, marketing and customer support through a single WhatsApp number to efficiently grow your business on this social network.

Zoko compared to Zoho Desk

Zoko: Pros & Cons

Best features

• - Take orders directly via WhatsApp

• - Connect Shopify to WhatsApp

• - Reassure your prospects and customers

• - Send automated order updates

• - Manage your store from anywhere

• - Unify your actions through a single WhatsApp number

• - Communicate at scale

• - Personalize your customer interactions

Zoko pricing