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Dotdigital engagement cloud reviews
5.0 (6 reviews)

Dotdigital Engagement Cloud is a customer engagement platform assisting businesses in managing marketing campaigns. It provides tools for email marketing, automation, segmentation, and analytics, enabling users to craft personalized customer experiences across various channels. Features also encompass SMS and social media marketing, landing page creation, and ecommerce integration. This software is designed for businesses of all sizes aiming to enhance their digital marketing strategies.

  • 01Pros and cons from reviewers
  • 02Main features
  • 03What is Dotdigital engagement cloud?
  • 04How Dotdigital engagement cloud compare to similar software?
  • 05Who is Dotdigital engagement cloud best for according to our reviewers?
  • 06Dotdigital engagement cloud reviews

Pros from reviewers

  • Powerful and intuitive features: Dotdigital Engagement Cloud offers a range of powerful and intuitive features that greatly aid in understanding the vast potential of email marketing. The platform is user-friendly, making navigation easy, and the features are advanced in their capabilities

  • Exceptional customer support: The platform boasts an exceptional support team that is always available to help solve problems, share knowledge, and respond quickly. Every interaction with customer service results in quick, practical solutions

  • Dedicated account management: Each user is assigned a dedicated account manager who is attentive, invested, and always seeking ways to improve performance and efficiency. They are also diligent in their account noting, allowing users to revisit previously implemented strategies or discussions

  • Enhanced reporting and analytics: The platform's capabilities have revolutionized digital marketing, especially in the areas of reporting and analytics. This has significantly contributed to an increase in revenues

  • Constant updates and improvements: The platform is constantly being updated and improved in customer-friendly ways. It is reliable and the changes are based on user feedback, making it a platform that evolves with its users.

Cons from reviewers

  • Limited customization abilities: While the platform is praised for its simplicity and advanced capabilities, some users have noted limitations in its customization abilities. These instances are rare, but they do exist

  • Session scheduling: Some users have expressed a desire for more session options in the morning. Currently, there seems to be a concentration of sessions in the afternoon, which can lead to scheduling clashes

  • Platform navigation: While many users find the platform user-friendly and easy to navigate, there may be a learning curve for some, especially those who are not as tech-savvy

  • Dependency on customer success managers: Many users have praised their dedicated customer success managers for their assistance and support. However, this could potentially be a drawback if a user's manager is not as attentive or helpful

  • Constant updates: While the platform is consistently updated and improved, this could potentially be a drawback for some users who prefer stability and consistency over constant change.

Main features

Starting Price

N/A

Free Plan

No

Email Marketing Tools

Omnichannel Marketing

User-Friendly Interface

Advanced Analytics

Integration Capabilities

What is Dotdigital engagement cloud?

Dotdigital Engagement Cloud is a state-of-the-art customer engagement platform designed to assist businesses in developing and nurturing their customer relationships. It provides a range of tools such as email marketing, automation, segmentation, and analytics. The platform allows businesses to create personalized, omnichannel marketing campaigns that reach customers through their preferred channels. It also offers features like contact scoring and machine learning for better audience understanding and targeting. Additionally, it integrates with various e-commerce platforms and CRM systems for smooth operations. Currently, special promotions are available on Dotdigital Engagement Cloud to help businesses enhance their digital marketing efforts and strengthen customer relationships at a discounted price.

Who is Dotdigital engagement cloud best for according to our reviewers?

  • CRM and eDM Users: These users utilize Dot Digital as their primary CRM and eDM platform. They appreciate its simplicity and advanced capabilities, despite some limitations in customization

  • Email Marketers: These users leverage the platform for email marketing. They value the platform's features and the support from their dedicated Customer Success Manager, which has significantly contributed to increased revenues

  • Digital Marketers: These users have revolutionized their digital marketing through the platform's capabilities, especially in reporting and analytics. They appreciate the support from the onboarding and solutions teams, as well as their Customer Success Manager

  • Transitioning Users: These users have switched from other platforms, such as Bronto, to DotDigital. They find the platform extensive, intuitive, reliable, and customer-friendly. They also appreciate the outstanding support from their Account Manager

  • Long-term Users: These users have been with Dotdigital for several years. They consistently receive excellent service from their account manager and the Support Team. They find the platform user-friendly and appreciate its regular updates based on user feedback.

    • Dotdigital engagement cloud reviews

    5.0

    Dotdigital engagement cloud rating

    4.2

    Ease of use

    4.2

    Customer service

    4.1

    Value for money

    4.0

    Likelihood to recommend

    4.2

    Features

    6 Dotdigital engagement cloud reviews

    5.0 (6 reviews)

    • Andrew D

      Superb Platform and Support - Kudos to Ashley!

      I have a fantastic relationship with Dotdigital and my Customer Success Director, Ashley. He is always available to help solve problems, share knowledge, and responds quickly. We have a monthly meeting scheduled, but Ashley is always available outside of this time if necessary. He looks out for our best interests and ensures we maximize the use of the platform, achieve effective automation, and follow best practices.

      May 13, 2024

    • Judith G

      Responsive and Helpful Customer Support Team.

      I've found the customer support team to be very responsive and helpful. They've assisted me in navigating through the software, enhancing my user experience

      May 4, 2024

    • Pamela R

      Highly Satisfied with dotdigital Engagement Cloud

      I've been using dotdigital Engagement Cloud for several months now and I'm extremely satisfied with its performance

      April 27, 2024

    • Russell W

      Informed, Responsive, and Efficient: A Review on dotdigital-engagement-cloud

      I am very satisfied with the delivery, results, and overall performance of Dot Digital as a platform and vendor over the past year. It has been our primary CRM and eDM platform. It's simple to use but also advanced in its capabilities. There are some limitations in its customization abilities, but these are rare. My account manager, Eloise, is attentive and invested, always seeking ways to improve performance and efficiency. She is also very diligent in her account noting, allowing us to revisit previously implemented strategies or discussions.

      April 22, 2024

    • Madison Jones

      Seamless Integration: dotdigital Engagement Cloud Streamlines Marketing Processes

      The integration capabilities of dotdigital Engagement Cloud are commendable. It seamlessly integrates with our CRM system, streamlining our marketing processes

      April 16, 2024

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