With Freshworks CRM discover the best leads, boost customer engagement, drive deals to closure, and nurture existing customers with a smart, comprehensive solution.
Make better decisions with AI. Enhance your productivity with Freddy AI. Freddy AI learns from your CRM data to deliver insights, predictions, and recommendations tailored to your business and processes. Freddy AI Skills are modeled to continually learn and evolve based on our business needs. He identifies patterns that would have otherwise gone unnoticed, helping your teams engage better with customers.
With Freshworks CRM Marketing Cloud, combine the power of marketing automation, contact management, and chat, in a single, smart solution. The CRM provides a 360° view of a customer by combining customer interactions in one place.
Automate repetitive tasks, streamline processes, and be more productive every day. Introduce yourself to new leads by setting up personalized welcome emails, automatically update contact statuses with behavioral triggers, schedule renewal reminders for subscribers, and much more!
Become a part of the learning, growing, and thriving customer experience community with Freshworks Academy. Improve your skills, get certified and connect with like-minded professionals.
Customer and employee engagement at its finest
Freshworks CRM adapts to the way your team works. Create your own lifecycle stages based on your business process, create custom fields to collect and store information, create custom activities and define their outcomes, manage transactions in the local currency, and customize your CRM to speak your preferred language
Create tasks, reminders, and appointments. Freshworks CRM automatically assigns leads to salespeople across territories, based on lead-routing rules. Automate sequences of sales actions like emails, calls, SMS, and personalize interactions to close deals faster
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