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Falcon io reviews
3.8 (6 reviews)

Falcon.io is a cloud-based platform for social media management and customer experience. It enables businesses to monitor, engage, publish, and manage their digital presence across various social media channels. The software offers tools for managing audiences, content marketing, analytics, and reporting. Falcon.io's goal is to help companies provide more personalized customer experiences at scale, across multiple touchpoints.

  • 01Pros and cons from reviewers
  • 02Main features
  • 03What is Falcon io?
  • 04How Falcon io compare to similar software?
  • 05Who is Falcon io best for according to our reviewers?
  • 06Falcon io reviews

Pros from reviewers

  • Affordability and user-friendly interface: Falcon.io is more affordable compared to other platforms like Salesforce, and it offers a user-friendly interface that makes it easy to navigate and use

  • Customization and flexibility: Falcon.io offers a good degree of customization and flexibility, such as setting up auto-generated reports, custom dashboards, and brand monitoring options

  • Multilingual setting: Falcon.io works well in a multilingual setting, making it suitable for international businesses

  • Comprehensive social media monitoring: Falcon.io has the ability to monitor brand mentions, sentiments, and callouts across all social media platforms and the web in one convenient dashboard

  • Time-saving publishing tool: Falcon.io's publishing tool simplifies audience engagement and saves time by allowing users to create content directly on Falcon's calendar, eliminating the need for other software or programs.

Cons from reviewers

  • Limited customization options: While Falcon.io offers a good degree of flexibility, its customization options are not as extensive as other platforms like Salesforce

  • Mobile app issues: The mobile version of Falcon.io, known as Engage, can be a bit buggy and lacks some features, although it is regularly updated and maintained

  • Lack of Instagram DM integration: Falcon.io does not currently support Instagram Direct Messages, which would allow users to manage all their engagement from one platform

  • Difficulty in creating audiences for ads: Users have to create their audience from scratch each time they set up ads, as the only way to save an audience is by using the listening tool

  • Limited bulk scheduling options: Falcon.io does not allow users to schedule multiple posts in bulk over weeks or months, or to schedule the same posts across multiple channels like Facebook, Instagram, and LinkedIn on the same platform.

Main features

Starting Price

N/A

Free Plan

No

Social Media Management

Content Calendar

Customer Engagement

Analytics and Measurement

Audience Targeting

What is Falcon io?

Falcon.io is a cloud-based social media management platform designed to aid digital marketing teams. It offers tools for social media listening, engagement, publishing, measuring, and customer data management. Users can manage social media campaigns across various platforms like Facebook, Twitter, LinkedIn, and Instagram. It also provides features for competitor benchmarking, content planning, and customer engagement. The software integrates with CRM systems for a unified view of customer interactions. With its user-friendly interface and powerful analytics capabilities, Falcon.io helps businesses manage their social media strategies effectively and gain performance insights. Special promotions are currently available on Falcon.io and similar software to enhance your digital marketing potential and online reputation.

Who is Falcon io best for according to our reviewers?

  • Social Media Managers: Falcon.io is suitable for social media managers due to its ability to monitor brand mentions, sentiments, and callouts across all social media platforms and the web in one convenient dashboard

  • Content Creators: Content creators can benefit from Falcon.io's Publishing tool, which simplifies audience engagement and allows for content creation directly on Falcon's calendar, streamlining the process of briefing designers

  • Marketing Teams: Marketing teams can use Falcon.io for managing all social channels, scheduling multiple posts in bulk over weeks or months, and tracking and analyzing social data

  • Small Businesses: Small businesses, especially those managing multiple locations, can benefit from Falcon.io's unique functionality and supportive customer service team

  • Dissatisfied Customers: Some users have expressed dissatisfaction with Falcon.io due to its high cost, automatic renewal clause in contracts, and lack of certain promised features, indicating that potential customers should exercise caution when considering this software.

    • Falcon io reviews

    3.8

    Falcon io rating

    4.5

    Ease of use

    4.6

    Customer service

    3.9

    Value for money

    4.0

    Likelihood to recommend

    4.2

    Features

    6 Falcon io reviews

    3.8 (6 reviews)

    • Helen

      Balancing Falcon.io's Pros and Cons for Business Efficiency

      My experience with Falcon-io has been positive, but I feel it lacks certain features that are essential for our business efficiency. The software is beneficial for managing all our social channels, but there are aspects that could be enhanced. I wish it had the ability to schedule multiple posts in bulk over weeks or months, as we often reuse the same evergreen posts. I also wish it allowed scheduling the same posts across multiple channels like Facebook, Instagram, and LinkedIn on the same platform, a feature that Sprout Social provides. Additionally, I would prefer if it didn't restrict custom reports to a certain number of metrics. I opted for Brandwatch due to a previous relationship and its comprehensive reporting functionality, unlike other companies that rely on third parties for reporting.

      May 13, 2024

    • Roger Garcia

      Boosting Productivity with Intuitive Social Media Scheduling

      its intuitive interface and robust features have significantly improved our productivity. The ability to schedule posts across multiple platforms has saved us countless hours

      May 7, 2024

    • Carol W

      Review Their Terms & Proceed with Caution: Falcon.io

      Falcon-io is an okay platform, but it's expensive. Their contracts might trap you with an automatic renewal clause, even if you're not using the platform. I advise caution when reading the fine print in their contracts. We probably should have noticed this, but they didn't seem interested in supporting us once we were stuck in a new agreement that offered no value. Overall, my experience was negative.

      April 27, 2024

    • Evelyn Davis

      Easing Daily Tasks with Falcon: A User's Experience

      My overall experience with Falcon-io has been largely positive. I especially value the Publishing tool, which simplifies audience engagement. However, I wish Instagram DM's could be integrated into Falcon, allowing me to manage all my engagement from one platform. I appreciate the readiness of the Falcon team to assist. The Publishing tool saves me a lot of time. I can now create my content directly on Falcon's calendar, eliminating the need for other software or programs. This also streamlines the process of briefing our designers, as I can send my ideas directly to them for approval. One downside is the necessity to create my audience from scratch each time I set up my ads. I don't want to use the listening tool to create an audience, which is currently the only way to save an audience. I would prefer to create an audience from scratch once, save it for that specific channel, and have it ready for the next time I create my ads.

      April 20, 2024

    • Cheryl

      Falcon.io Streamlines Social Media Management

      Falcon.io has been instrumental in streamlining our social media management

      April 16, 2024

    1 to 5 of 6 results

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