Pros from reviewers
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Intuitive Interface and Navigability: Firefish software is praised for its intuitive interface and easy navigability, making it a user-friendly tool for recruitment teams. It is designed with functionality and management capabilities that are superior to other recruitment software, boosting workflow and conversions
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Exceptional Customer Service: The customer service at Firefish is outstanding, with prompt responses to issues and a keen interest in assisting with customization of CRM features. They are always open to feedback and suggestions, and are proactive in their approach to problem-solving
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Smart Contact Search Capabilities: Firefish's contact search capabilities and suggested matches are smart, adding real value to interactions with candidates and clients. This feature aids in quickly matching candidates to clients and jobs
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Superior Support for Small and Medium-Sized Businesses: Firefish provides superior support for small and medium-sized businesses, presenting numerous opportunities for improvement. It's simple to train teams on, establish KPI's, and generate reports. It also enables engagement with the entire database
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Constant Improvement and Streamlining: Firefish is a forward-thinking CRM that constantly strives to improve and streamline their platform. They release weekly development updates and genuinely listen to feedback on how to enhance their platform. They have mastered candidate engagement within their platform, allowing easy interaction with candidates via social channels, email, and click-to-call.
Cons from reviewers
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Limited integration with job boards and social media: Despite its many features, Firefish does not fully integrate with major job boards or social media platforms. This means that responses to job adverts do not automatically list against roles and instead go into the user's email, which can be time-consuming to manage
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Occasional glitches: While Firefish is generally reliable, users have reported occasional glitches. Although these are promptly resolved, they can disrupt workflow and productivity
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Restrictive cloud software: Some users have found the cloud software to be restrictive, particularly when trying to save documents quickly or navigating through multiple screens in one session
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Unnecessary updates: Some updates to the Firefish software have been deemed unnecessary by users, and have even been reported to reduce usability
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Miscommunication and customer service issues: There have been instances where users felt misled about the capabilities of the software, leading to dissatisfaction. In some cases, users felt that their concerns were not adequately addressed by the company's customer service team.
Main features
Starting Price
Free Plan
Comprehensive Recruitment Features
Centralized Platform
Advanced Search Capabilities
Integration with Job Boards and Social Media
Robust Analytics
Starting Price
N/A
Free Plan
No
Comprehensive Recruitment Features
Centralized Platform
Advanced Search Capabilities
Integration with Job Boards and Social Media
Robust Analytics
What is Firefish?
How Firefish compare to similar software?
Product
Firefish
5.0
Firefish reviews
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is Firefish best for according to our reviewers?
Recruitment Agencies: These agencies can benefit from Firefish's intuitive interface, superior management capabilities, and smart contact search capabilities. The software also helps boost workflow and conversions
Small and Medium-sized Businesses: Firefish provides superior support for these businesses, offering numerous opportunities for improvement, easy training, and report generation. It also enables engagement with the entire database
New Businesses: Firefish swiftly sets up the website and CRM system for new businesses, providing comprehensive training and support during onboarding. However, they should note that the site doesn't fully integrate with major job boards or social media
Forward-thinking Companies: Companies that value candidate engagement and user-friendly platforms will find Firefish suitable. The software allows easy interaction with candidates via social channels, email, and click-to-call
Long-term Users: Users who have been with Firefish for many years appreciate the consistent support, regular updates based on client feedback, and the software's role in enhancing workflow and productivity.
Firefish reviews
5.0
Firefish rating
4.5
Ease of use
5.0
Customer service
4.7
Value for money
4.7
Likelihood to recommend
4.5
Features
6 Firefish reviews
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Judy Johnson
Undoubtedly, Firefish is the Best
I have been working with Firefish for many years and have always been impressed. It's an excellent recruitment system and the Firefish team is outstanding, always quick to assist and knowledgeable. Recently, I had the pleasure of working with Wendy McDougall on a Playbook that has already enhanced our workflow and productivity.
May 13, 2024
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Diane D
Outstanding Support, Intuitive and Efficient Software
I appreciate the interface and navigability of Firefish software. It works well most of the time and is generally intuitive. There are some areas that could be improved, but the company is open to feedback and constantly seeks to improve their software. I've used other recruitment software before that was hard to use, but Firefish's functionality and management capabilities are superior. My team enjoys using it and it has helped us boost our workflow and conversions. A recent update seemed unnecessary and somewhat reduced its usability. However, I think new users wouldn't notice this and my team is adapting to the update. Despite this minor issue, I highly recommend this system. The vendor responded positively to my feedback, which I appreciate.
May 7, 2024
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Zane
Firefish: A User-Friendly Recruitment Platform
As a recruitment professional, I found Firefish to be an incredibly intuitive and user-friendly platform
April 29, 2024
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Margaret Miller
Resolved a tech problem swiftly and pleasantly!
Firefish is undoubtedly the best database I've ever used. The onboarding process was excellent and we received support throughout the implementation of our database. The ongoing support, whether through live chat, email, or phone call, has been fantastic and always prompt. Firefish has been crucial to our success in attracting candidates. I highly recommend them to any recruitment agency!
April 21, 2024
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James
Friendly, Helpful, Always Going the Extra Mile.
I have been using Firefish for several years and always receive excellent service from Wendy and her team. They promptly address any issues and actively seek feedback, constantly looking for ways to enhance how Firefish can support my business.
April 16, 2024