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Formstack forms reviews
3.8 (6 reviews)

Formstack Forms is a versatile online form builder designed for businesses to collect and manage data efficiently. It offers customization, conditional logic, and integration with platforms like CRM and email marketing services. Ideal for creating surveys, registrations, payment forms, etc., it also provides robust analytics for informed decision-making.

  • 01Pros and cons from reviewers
  • 02Main features
  • 03What is Formstack forms?
  • 04How Formstack forms compare to similar software?
  • 05Who is Formstack forms best for according to our reviewers?
  • 06Formstack forms reviews

Pros from reviewers

  • Competitive pricing: Formstack Forms offers a cost-effective solution compared to other esign software options, making it a smart choice for businesses looking to streamline their processes without breaking the bank

  • Ease of use: The software is designed with user-friendliness in mind, making it easy for clients to receive and sign documents via text

  • Integration capabilities: Formstack Forms can be seamlessly integrated with other systems such as AMS, making it a versatile tool for various business needs

  • Quality control features: The software comes with integrated quality control features, ensuring that forms are used correctly and that submitted forms can be approved or rejected before being included in the data pool

  • Digital information collection: Formstack Forms excels in collecting responses from large groups of people smoothly, with the added benefit of being able to export the information into an Excel file for detailed analysis.

Cons from reviewers

  • Limited mobile app functionality: Despite its many advantages, Formstack's mobile app could use some improvements to enhance its robustness and user experience

  • Double submission issue: There have been instances where Formstack entries get submitted twice, leading to customers being charged twice and necessitating refunds

  • Limited formatting options: While Formstack offers a user-friendly interface and customization options, the appearance of the forms can sometimes be difficult to format due to limited options in the interface

  • Difficulty finding certain settings: Some users have reported difficulty in locating specific settings, such as how to deactivate a form after a certain time or number of responses

  • Poor customer service: Several users have reported negative experiences with Formstack's customer service, including difficulty in reaching them, lack of helpful responses, and issues with account management.

Main features

Starting Price

N/A

Free Plan

No

Drag-and-Drop Form Creation

Customizable Templates

Data Encryption

Advanced Analytics

Seamless Integration

What is Formstack forms?

Formstack Forms is a versatile online form builder that simplifies data collection and management. It offers features like drag-and-drop form creation, customizable templates, data encryption, and advanced analytics. It integrates with popular tools such as Salesforce, Google Sheets, and PayPal. Ideal for businesses of all sizes, it streamlines processes like event registration, customer feedback collection, order forms creation, and lead generation. It also enhances user experience with its intuitive interface and provides excellent customer support. Formstack Forms allows users to automate workflows, boost productivity, and make data-driven decisions. Special promotions are available for those looking to elevate their business processes with this software.

Who is Formstack forms best for according to our reviewers?

  • Small to Medium Businesses: These businesses can benefit from Formstack Forms due to its affordability and ease of use. It allows them to create user-friendly forms without needing extra training, and its web-based nature makes it accessible from anywhere

  • Non-profit Organizations: Formstack Forms is ideal for non-profit organizations that need to collect responses from large groups of people. Its digital information collection capability and the ability to export the information into an Excel file make it a valuable tool for these organizations

  • Sports Clubs: Sports clubs can use Formstack Forms as a platform for parents to sign up their kids, collect payments, and sell group tickets. It simplifies the ticket selling process by allowing individuals to purchase group rate tickets directly

  • Educational Institutions: Educational institutions transitioning from paper-based forms can use Formstack Forms to gather complex data. The software's quality control features ensure forms are used correctly, and its data export features are useful for data analysis

  • Healthcare Providers: Despite some negative experiences, healthcare providers may find Formstack Forms useful for its order taking, website contact forms, and integration with Google Drive and Freshbooks. However, they should be aware of potential issues with customer service and contract terms.

    • Formstack forms reviews

    3.8

    Formstack forms rating

    4.1

    Ease of use

    3.7

    Customer service

    3.9

    Value for money

    4.0

    Likelihood to recommend

    4.1

    Features

    6 Formstack forms reviews

    3.8 (6 reviews)

    • Alexander Jones

      Reliable and Useful Tool

      I primarily use Formstack for our Boomer’s Kids Club, where it serves as the main platform for parents to sign up their kids and for us to collect payments and information. We also use it to sell group tickets, allowing individuals to purchase group rate tickets directly, with all information and payment going straight to the account representative. This eliminates the need for one person to collect all payments and distribute tickets. When fans make a purchase, they can choose between mail or will-call. All purchases are fulfilled and fans are seated as their orders come in. However, we have encountered an issue where Formstack entries sometimes get submitted twice, leading to customers being charged twice and us having to refund them. The vendor has responded to this issue and asked us to submit a ticket with their Support Team for further investigation.

      May 13, 2024

    • Amanda R

      Effortlessly Create Comprehensive Forms with Integrated Platforms

      its intuitive interface and robust features make it easy to create comprehensive forms. The software's ability to integrate with other platforms such as Google Sheets and Salesforce is a significant advantage

      May 4, 2024

    • Sharon J

      Appreciating the Commitment and Quality of Formstack Forms

      I must say, the team behind Formstack Forms is truly committed. They are consistent in maintaining our contract and ensure that we continue to benefit from their service, which I personally find to be a valuable investment considering the quality they offer.

      April 27, 2024

    • Rachel B

      Formstack Forms: A Valuable Investment for Healthcare Compliance and Security

      My experience with Formstack Forms was truly enlightening! As a medical office in Canada, we were initially concerned about the HIPAA requirements. Formstack Forms was proactive in addressing this, emphasizing the importance of a BAA for our protection. They even offered us a specialized contract to ensure we were fully compliant. Their pricing might seem a bit higher than others, but considering the level of security and compliance they provide, it's a worthy investment. They also promised us support to set up the form properly, which was a great relief. Just before we went live, we faced a minor hiccup as their service experienced a downtime. But hey, technology can be unpredictable at times, right? It was a bit chaotic in our clinic due to missing forms, but it was a learning curve for us to have backup plans in place. When we reached out for support, it seemed like the entire company was busy, but we understood that they must be dealing with the downtime issue. We later clarified with our legal counsel about the BAA requirements in Canada, and it turned out to be a misunderstanding on our part. When we decided to cancel the service, we faced some challenges, but it was due to the contract we had signed. They had to send our account to collections for the 1-year contract amounting to $16k, which was a part of the agreement we had initially accepted. Overall, I would recommend Formstack Forms to businesses, especially those in the healthcare sector. They are extremely professional and prioritize compliance and security. Just make sure to understand the terms and conditions before signing up. It was a learning experience for us, and we appreciate the lessons learned!

      April 21, 2024

    • Paul B

      Disappointing Experience with Formstack-Forms

      I'm sorry to report that my team and I had a dreadful experience with Formstack Forms software and its support team. The only positive aspect was its entirely web-based nature. We constantly ran into an Error: -1 (Submission could not be updated) when attempting to edit a form, resulting in the loss of all our notes. Despite contacting their support team, we received no useful help. They blamed the issue on our browser, even though we had tested and replicated the problem on all possible browsers. They then suggested it was our internet connection, but our speed tests showed higher performance than our contract specified. They even suggested we were using a VPN, which we weren't. Despite all our efforts, the support team kept repeating the same unhelpful suggestions. After weeks of this frustrating experience, we decided to sever ties with them.

      April 14, 2024

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