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GetFeedback Reviews
14 reviews
- 01 What is GetFeedback?
- 02 Pros and cons from reviewers
- 03 Main features
- 04 How GetFeedback compare to similar software?
- 05 Who is GetFeedback best for according to our reviewers?
- 06 GetFeedback Reviews
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01 What is GetFeedback?
GetFeedback is a user-friendly software designed to assist businesses in collecting and analyzing customer feedback. It offers customizable surveys that can be integrated into various platforms, including email, websites, social media, and mobile apps. The software provides real-time analytics to track customer satisfaction and engagement, supporting data-driven decision making. It also supports multi-language surveys and offers diverse question types. GetFeedback's intuitive interface facilitates easy survey creation and distribution, while its robust reporting features offer insights into customer behavior. It also integrates with popular CRM systems like Salesforce. Overall, it's a versatile tool for businesses aiming to enhance their customer experience and drive growth.
02 Pros and cons from reviewers
Pros from reviewers
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Variety of survey types
GetFeedback offers a range of survey types beyond the basic 1 through 10 scale, providing more flexibility and options for gathering feedback -
Customizable features
GetFeedback provides numerous customizable features like paths for each question and multilanguage support, making it easy to tailor surveys to specific needs. -
User-friendly design interface
The software's design interface is robust and intuitive, enabling users to create simple yet impressive feedback surveys -
Professional appearance
The surveys created with GetFeedback look professional, enhancing the credibility of the organization sending them -
Smooth Salesforce integration
GetFeedback offers seamless integration with Salesforce, allowing users to easily track customers and pinpoint areas for improvement during the sales process
Cons from reviewers
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Limited customization options
Despite its user-friendly interface, GetFeedback has been criticized for its limited customization options, particularly in terms of design and the types of questions that can be included in surveys -
High cost for Salesforce integration
Several users have noted that the cost for integrating GetFeedback with Salesforce is quite high, which could be a deterrent for some businesses -
Limited integration with other applications
While GetFeedback integrates smoothly with Salesforce, it does not fully integrate with some other applications, particularly those that do not have open APIs -
Subpar customer support
Some users have reported that GetFeedback's customer support is not up to par, which can be frustrating when issues arise -
High overall cost
Despite its robust features and capabilities, some users find GetFeedback's pricing model to be quite expensive, potentially making it unaffordable for many businesses.
03 Main features
Starting Price
Free Plan
Real-Time Analytics
Customizable Surveys
User-Friendly Interface
Multi-Language Support
CRM Integration
N/A
Free Plan
No
Real-Time Analytics
Customizable Surveys
User-Friendly Interface
Multi-Language Support
CRM Integration
04 How GetFeedback compare to similar software?
05 Who is GetFeedback best for according to our reviewers?
-
Salesforce Users
Professionals who use Salesforce for their business operations can benefit from GetFeedback's smooth integration with the platform, allowing them to track customers and automate processes with corresponding triggers -
Small to Medium Businesses
SMBs looking for a user-friendly survey tool with features like customized paths for each question, multilanguage support, and Salesforce Integration can benefit from GetFeedback, although the pricing may be a consideration. -
Survey Creators
GetFeedback's user-friendly design interface allows users to create simple yet impressive feedback surveys, offering various types of surveys beyond a basic 1 through 10 scale -
Website Managers
Those who manage websites can use GetFeedback to collect user feedback through intercept surveys, targeting specific samples, locations, or event triggers -
Event and Program Organizers
Organizers who need to send out professional-looking forms to event and program participants can use GetFeedback to create attractive, versatile feedback forms
06 GetFeedback Reviews
GetFeedback rating
GetFeedback Reviews
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Douglas Rodriguez
Enhancing Customer Service with GetFeedback's Instant Notifications
In my role as a customer service manager, GetFeedback has been instrumental in improving our services. The instant notifications feature ensures we respond to customer feedback promptly
July 7, 2024
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Timothy
GetFeedback: Empowering Employee Engagement Surveys with Anonymity
As an HR professional, I've found GetFeedback to be a powerful tool for employee engagement surveys. The anonymity feature encourages honest feedback from employees
June 30, 2024
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Albert C
Top-tier Survey Solution with Salesforce Integration: GetFeedback
I find GetFeedback extremely user-friendly, allowing me to create surveys swiftly and effortlessly. It provides numerous features like customized paths for each question, multilanguage support, and most importantly, Salesforce Integration. This integration is simple to use and fully customizable. I can manage everything from GetFeedback and easily correct any integration errors. However, I find GetFeedback's business model quite pricey and potentially unaffordable for many businesses. I primarily chose GetFeedback for its comprehensive Salesforce Integration, which addresses most business cases.
June 22, 2024
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Dexter S
Effortless Customer Feedback with GetFeedback
As a business owner, I appreciate how GetFeedback makes it easy to gather customer feedback. The customizable templates save me time and ensure consistency across all surveys
June 15, 2024
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Daniel E
GetFeedback: A Game-Changer for Research Data Collection
In my role as a researcher, GetFeedback has been a game-changer. Its advanced survey features have made data collection more efficient and accurate
June 10, 2024
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Danielle
Effective User Feedback Segmentation with GetFeedback: A Product Manager's Perspective
As a product manager, I've used GetFeedback to gather user feedback on our products. The software's ability to segment responses based on demographics has been very useful in our product development process.
June 2, 2024
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Lawrence
GetFeedback: Streamlined Reporting for Consultants
As a consultant, I've found GetFeedback's reporting features to be top-notch. The visual reports make it easy to interpret data and present findings to clients
May 25, 2024
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Weston S
Efficient Student Evaluations with GetFeedback: Handling Large Volumes with Ease
As an educator, I've used GetFeedback for student evaluations. The software's ability to handle large volumes of responses is impressive
May 21, 2024
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Philip J
GetFeedback: A Marketing Professional's Tool for Customer Understanding and Data Management
As a marketing professional, GetFeedback has been instrumental in helping me understand customer needs and preferences. Its integration with Salesforce is seamless, making it easier to manage customer data
May 11, 2024
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Logan
User-friendly yet significantly pricey
My overall experience with GetFeedback has been positive. I find it easy to use and it serves its purpose well, with the surveys appearing very professional. However, I find the cost for Salesforce integration to be quite high and the designs lack customization. I am limited to using the predefined options when building the surveys. GetFeedback, owned by SurveyMonkey, has a distinct advantage over its competitors due to its native connector for Salesforce integration. I found setting up the connector and starting to collect surveys from contacts to be very straightforward. The surveys are easy to set up and look great. Most options are predefined, so I don't need to be technically proficient to create them, which is a big plus. On the downside, the Salesforce connection is very expensive. I also find the customization of the surveys to be somewhat limited. I believe there should be an option to edit CSS, HTML, etc. I would also appreciate more flexibility on the CTAs and the types of questions I can include in my surveys.
May 4, 2024
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Secret has already helped tens of thousands of startups save millions on the best SaaS like Microsoft Teams, Google Workspace & many more. Join Secret now to buy software the smart way.