Pros from reviewers
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Professional appearance: The surveys created with GetFeedback look professional, enhancing the credibility of the organization sending them
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Smooth Salesforce integration: GetFeedback offers seamless integration with Salesforce, allowing users to easily track customers and pinpoint areas for improvement during the sales process
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User-friendly design interface: The software's design interface is robust and intuitive, enabling users to create simple yet impressive feedback surveys
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Variety of survey types: GetFeedback offers a range of survey types beyond the basic 1 through 10 scale, providing more flexibility and options for gathering feedback
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Customizable features: GetFeedback provides numerous customizable features like paths for each question and multilanguage support, making it easy to tailor surveys to specific needs.
Cons from reviewers
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Subpar customer support: Some users have reported that GetFeedback's customer support is not up to par, which can be frustrating when issues arise
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Limited customization options: Despite its user-friendly interface, GetFeedback has been criticized for its limited customization options, particularly in terms of design and the types of questions that can be included in surveys
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High cost for Salesforce integration: Several users have noted that the cost for integrating GetFeedback with Salesforce is quite high, which could be a deterrent for some businesses
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Limited integration with other applications: While GetFeedback integrates smoothly with Salesforce, it does not fully integrate with some other applications, particularly those that do not have open APIs
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High overall cost: Despite its robust features and capabilities, some users find GetFeedback's pricing model to be quite expensive, potentially making it unaffordable for many businesses.
Main features
Starting Price
Free Plan
User-Friendly Interface
Customizable Surveys
Real-Time Analytics
Multi-Language Support
CRM Integration
Starting Price
N/A
Free Plan
No
User-Friendly Interface
Customizable Surveys
Real-Time Analytics
Multi-Language Support
CRM Integration
What is Getfeedback?
How Getfeedback compare to similar software?
Product
Getfeedback
4.5
Getfeedback reviews
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is Getfeedback best for according to our reviewers?
Website Managers: Those who manage websites can use GetFeedback to collect user feedback through intercept surveys, targeting specific samples, locations, or event triggers
Salesforce Users: Professionals who use Salesforce for their business operations can benefit from GetFeedback's smooth integration with the platform, allowing them to track customers and automate processes with corresponding triggers
Survey Creators: GetFeedback's user-friendly design interface allows users to create simple yet impressive feedback surveys, offering various types of surveys beyond a basic 1 through 10 scale
Event and Program Organizers: Organizers who need to send out professional-looking forms to event and program participants can use GetFeedback to create attractive, versatile feedback forms
Small to Medium Businesses: SMBs looking for a user-friendly survey tool with features like customized paths for each question, multilanguage support, and Salesforce Integration can benefit from GetFeedback, although the pricing may be a consideration.
Getfeedback reviews
4.5
Getfeedback rating
5.0
Ease of use
4.5
Customer service
4.5
Value for money
4.4
Likelihood to recommend
4.6
Features
6 Getfeedback reviews
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Philip J
GetFeedback: A Marketing Professional's Tool for Customer Understanding and Data Management
As a marketing professional, GetFeedback has been instrumental in helping me understand customer needs and preferences. Its integration with Salesforce is seamless, making it easier to manage customer data
May 11, 2024
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Logan
User-friendly yet significantly pricey
My overall experience with GetFeedback has been positive. I find it easy to use and it serves its purpose well, with the surveys appearing very professional. However, I find the cost for Salesforce integration to be quite high and the designs lack customization. I am limited to using the predefined options when building the surveys. GetFeedback, owned by SurveyMonkey, has a distinct advantage over its competitors due to its native connector for Salesforce integration. I found setting up the connector and starting to collect surveys from contacts to be very straightforward. The surveys are easy to set up and look great. Most options are predefined, so I don't need to be technically proficient to create them, which is a big plus. On the downside, the Salesforce connection is very expensive. I also find the customization of the surveys to be somewhat limited. I believe there should be an option to edit CSS, HTML, etc. I would also appreciate more flexibility on the CTAs and the types of questions I can include in my surveys.
May 4, 2024
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Jason B
Effortless Survey Creation and Analysis with User-Friendly Interface and Real-Time Analytics
its user-friendly interface made it easy for me to create and distribute surveys. The real-time analytics feature allowed me to make informed decisions promptly
April 30, 2024
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Kyle M
Efficient Tool for Ongoing Feedback Collection
I use Usabilla to manage intercept surveys on our website, enabling us to ask users direct questions in context. The in-context aspect of the survey is vital as Usabilla allows us to select a target sample, location, or event trigger for the survey, such as when a user discovers a new feature on a page. Usabilla can be added to our website to collect user feedback, and we use both active and passive feedback survey options. The software is user-friendly and provides excellent reporting features. The analytics are presented in a clear and appealing way, making them easily accessible to all business levels, regardless of their understanding level. The moment of truth surveys gave us insights into the issues users were encountering with our portal. However, unlike some competitors, Usabilla does not support video responses or user screen recordings. It is also primarily limited to desktop browsers and apps, not mobile web. Targeting specific javascript event triggers requires some engineering assistance. I switched to GetFeedback.
April 23, 2024
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Joyce B
Excellent Tool, Hefty Price Tag
Using GetFeedback enhanced our organization's credibility as it allowed us to send out professional-looking forms. I found the survey tool easy to use, enabling me to create attractive, versatile feedback forms that I enjoyed sending to our event and program participants. The fact that it was a native Salesforce app was also a plus, something our database coordinator appreciated. However, the customer support was subpar and there was an additional cost to send a survey link through my work email. This required me to manually add all recipients and send the survey through the platform itself, which was time-consuming. We discontinued using GetFeedback after they significantly raised their prices, as it was not a cost we could justify given the many affordable survey options available. We initially switched to GetFeedback because it is native to Salesforce, had superior functionality, and was more visually appealing.
April 16, 2024
