Pros from reviewers
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User-friendly interface: NinjaOne is noted for its intuitive and easy-to-use interface, making it easy to install and set up, and reducing the need for extensive training for new staff.
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Powerful automation: NinjaOne has transformed small IT departments into powerful forces by automating processes, making them more efficient and proactive
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Comprehensive insights: The software provides insights into all assets, networks, and activities, enabling teams to resolve issues faster and more accurately
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Integrated ticketing and documentation: NinjaOne serves as a central hub for all IT-related tasks, eliminating the need for multiple third-party vendors
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Affordability and support: Users have praised NinjaOne for its affordability, features, integrations, and excellent rapid support, making it a cost-effective solution for IT departments
Cons from reviewers
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Frequent logouts: Some users have reported that the software frequently logs them out while they are working, causing them to lose their work.
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Lack of basic ticketing system: Despite its many features, NinjaOne does not have a basic ticketing system, which could streamline communication and issue resolution
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Inconsistent customer service: Some users have reported a decrease in the quality of customer service after being transferred to a new representative
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Limited integration with certain endpoints: NinjaOne does not integrate with Malwarebytes Endpoint, which can be a drawback for users who prefer this endpoint
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Unresolved issues and lack of support: Some users have reported significant unresolved issues, and a lack of support, particularly from the Sydney office
Main features
Starting Price
Free Plan
Unified IT Operations Management
Remote Monitoring and Management
Network Performance Monitoring
Robust Security Features
Cloud-Based Nature
Starting Price
N/A
Free Plan
No
Unified IT Operations Management
Remote Monitoring and Management
Network Performance Monitoring
Robust Security Features
Cloud-Based Nature
What is Ninjaone?
How Ninjaone compare to similar software?
Product
Ninjaone
4.5
Ninjaone reviews
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is Ninjaone best for according to our reviewers?
Server Monitoring Needs: For those in need of server monitoring, NinjaOne is a great product. It's easy to install and set up, and while the dashboard may not always be intuitive, it's still a valuable tool for keeping track of server status.
Small IT Departments: NinjaOne is ideal for small IT departments, as it automates processes and provides insights into assets, networks, and activities. It also offers integrated ticketing and documentation modules, making it a central hub for all IT-related tasks
In-House IT Heads: For heads of in-house IT departments, NinjaOne is a valuable tool for tracking hardware, history, and status. It provides accurate and easy-to-maintain information about all machines and their latest activities
MSPs (Managed Service Providers): MSPs can benefit from NinjaOne's ability to remotely manage and view clients' technology stacks. It helps address both current and potential issues, and provides excellent reporting tools and detailed information on each device
Businesses Seeking Efficiency: Businesses looking to increase efficiency and sales opportunities can use NinjaOne to manage all endpoints and provide excellent reporting. Its user-friendly interface and rapid development rate make it an ideal choice
Ninjaone reviews
4.5
Ninjaone rating
4.8
Ease of use
4.8
Customer service
4.6
Value for money
4.8
Likelihood to recommend
4.8
Features
6 Ninjaone reviews
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Vincent
An Excellent Business Ally!!
After testing various RMM and PSA solutions, I found the switch to NinjaOne to be easy and straightforward. It's a powerful tool with a user-friendly interface and excellent integration with external apps. The staff and customer service are outstanding. Thank you, NinjaOne!
May 13, 2024
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Irene
NinjaOne: An Excellent IT Management Tool
I've been using NinjaOne for a while now and I must say, it's an excellent tool for IT management
May 7, 2024
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Christina F
Unbeatable Experience with NinjaOne
I must say, NinjaOne is hands down the best product I've ever used. It consistently keeps me logged in while I'm working, ensuring that I never lose my progress. I often find myself wondering how I ever managed without it!
April 27, 2024
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Juan
NinjaOne's Patch Management: Simplifying System Security
I'm impressed with NinjaOne's patch management feature. It has made keeping our systems up-to-date and secure much easier
April 23, 2024
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Doris
NinjaOne: The Solution We've Been Anticipating
Since I started using NinjaOne, everything has been fantastic. The trial and demonstration were impressive, and the explanations provided were clear and helpful. The customer support, forum, and after-sales service have all been top-notch, with a team that is clearly motivated and focused on more than just making a sale. They are willing to invest for the long term. I appreciate how easy it is to use, the speed at which commands are executed, the range of features available, and how well it integrates with our MSP software. The development, customer care, and after-sales service are all praiseworthy. At this point, I can't think of any negatives. There's always room for improvement, but nothing specific comes to mind right now. I chose NinjaOne for its ease of use and its speed in executing tasks or commands. I made the switch to NinjaOne because I was so impressed during the demonstration. I didn't realize it could be so user-friendly while still offering a comprehensive solution. Currently, we still have an active period with Datto, but we no longer use it.
April 15, 2024
