Pros from reviewers
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Cost-effective: Connecteam has helped companies reduce their previous costs by up to 80%. It offers a flat-fee pricing plan, unlike many other solutions that charge per user. This allows for up to 200 users without any hidden charges
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User-friendly: Connecteam is incredibly user-friendly with a quick 5-minute walkthrough that leaves users feeling confident to manage their company. It allows for customization, incorporating only the features needed and avoiding unnecessary ones
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Exceptional customer support: Connecteam offers 24/7 live support, even for the free account. They assist in overcoming initial challenges at any time of the day. The customer support through the live chat is outstanding, always finding a solution and explaining it with customized pictures and videos
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Comprehensive solution: Connecteam is a single solution that caters to all company needs. It integrates time clock, courses, time off, and job scheduling, making the transition from paper to digital very smooth. It also allows for sending schedules, approving time-off requests, and managing clock-ins all within a single app
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Geo-fence feature: Connecteam has a geo-fence feature that prevents staff from clocking in until they're on site, saving companies from overbooked hours. This feature, along with others like quick tasks, greatly simplifies office management and improves efficiency.
Cons from reviewers
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Limited features on advanced plan: Despite being on an advanced plan, some features are limited and cannot be used to their full potential. This can be frustrating for users who wish to fully utilize all the features offered by Connecteam
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Bugs in scheduling module: The scheduling module is riddled with bugs, leading to disappearing or duplicating shifts, and jobs being assigned to the wrong user. This can cause confusion and inefficiency in managing schedules
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Difficulty in matching time clock entries with job schedule: The time clock module, while decent, requires time to match entries with the job schedule. This can be time-consuming and inefficient for users
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Downtime issues: The software has experienced downtime recently, which can disrupt the workflow and productivity of users
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Difficulty in getting staff used to new clock-in system: Introducing a new clock-in system can be challenging, as it requires staff to adapt to a new way of tracking their hours. This can cause initial resistance and confusion among employees.
Main features
Starting Price
Free Plan
Comprehensive Employee Management
Effective Collaboration and Communication
Advanced Time Tracking
Customizable and Scalable
Accessibility
Starting Price
N/A
Free Plan
No
Comprehensive Employee Management
Effective Collaboration and Communication
Advanced Time Tracking
Customizable and Scalable
Accessibility
What is Connecteam?
How Connecteam compare to similar software?
Product
Connecteam
4.2
Connecteam reviews
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is Connecteam best for according to our reviewers?
Small to Medium-sized Businesses: Companies with a small to medium-sized workforce can benefit from Connecteam's flat-fee pricing, which allows up to 200 users without any hidden charges. This is particularly beneficial for businesses with high staff turnover, as the software is cost-effective and easy to manage
Overseas Teams: Connecteam natively supports overseas employees, making it ideal for businesses with teams based in different countries. The platform allows for seamless communication and management of tasks, regardless of location
Companies with Multiple Locations: For businesses operating across multiple sites, Connecteam's geofence feature ensures staff can only clock in when they're on site. This prevents overbooking of hours and ensures accurate time-tracking
Businesses in Transition: Companies transitioning from paper to digital, or from one software to another, will find Connecteam's user-friendly interface and comprehensive features beneficial. The platform offers a smooth transition with features like time clock, courses, time off, and job scheduling all in one place
Franchises and Startups: Emerging franchises and startups can benefit from Connecteam's comprehensive features, which are available even in the free version. The software offers a cost-effective solution for businesses in their early stages, providing them with tools to manage and streamline operations efficiently.
Connecteam reviews
4.2
Connecteam rating
4.5
Ease of use
5.0
Customer service
4.8
Value for money
4.8
Likelihood to recommend
4.7
Features
5 Connecteam reviews
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Sarah J
Connecteam: Streamlining Team Communication for Project Managers
As a project manager, I found Connecteam to be an invaluable tool for streamlining communication within my team
May 6, 2024
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Wynne
Satisfied with Connecteam
I was initially hesitant to use Connecteam, but I found it incredibly easy to learn. I appreciate the ability to access it on both my phone and computer, which helps me stay organized and on top of everything. Before using Connecteam, tasks would pile up and communication was inefficient. Now, any issues I encounter are quickly addressed by their customer service. Every feature I use has improved the organization and efficiency of my team. The customer service is excellent and both the app and website are simple to use. I also appreciate the instructional videos for each feature, which I can share with my team to help them improve their efficiency. I do wish there was a combo package, as I primarily use Connecteam for operations and would like more options in HR beyond the free ones. I switched to Connecteam because it was cheaper and offered more options. I also liked that I didn't have to build it from scratch, but could adjust the existing structure to our needs. The vendor responded positively to my feedback.
April 27, 2024
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Richard D
14-Month Struggle with Connecteam: Unresolved Issues and Disappointments
I had a poor experience with Connecteam. Despite its appealing design and friendly customer service, I regret choosing this software a year ago. The system seemed promising, but the team was unable to fix most problems. The scheduling module is riddled with bugs, leading to disappearing or duplicating shifts, and jobs being assigned to the wrong user. The time clock module is decent, but it takes time to match entries with the job schedule. The support and development team seem to lack understanding of the cleaning industry, making communication with cleaners challenging due to lack of traceability. The software has also experienced downtime recently. The main problems are with scheduling, with new bugs appearing regularly. Despite reporting these issues, they continue to exist. When one bug is fixed, another one pops up. The vendor responded to my feedback, acknowledging the issues and promising improvements, but this doesn't alter my negative experience.
April 22, 2024
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Clive M
Totally Smitten with Connecteam
I absolutely love Connecteam and their customer support is exceptional. I constantly praise them to all my friends and clients, who are amazed at how efficiently my office runs with this app. I've recommended Connecteam to three other companies, one of which has already joined and the other two are considering it. The app has greatly simplified my life. I use the forms feature, time clock, and quick tasks. I particularly appreciate the geo-fence feature that prevents staff from clocking in until they're on site, saving me from overbooked hours. The quick tasks make my office run much more smoothly than the old-fashioned diary. However, I must admit that it can be frustrating that I'm on an advanced plan and can use most features, but some are limited. I can use them, but not to their full potential. I suggested to the Connecteam representative that they should allow the person I assign a task to, to not be.
April 15, 2024
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Johnny
Six Months Journey with Connecteam
Overall, my experience with Connecteam has been incredible. It's been a long journey and we're still implementing some features for our teams. It's been challenging, but the live chat team has always been exceptional in resolving any issues we've encountered. The customer support through the live chat is outstanding. They never fail to find a solution for me and explain it with customized pictures and videos. This service is available 24/7. The videos and articles in the help section are also very beneficial. The layout in the kiosk is excellent and the ability to integrate time clock, courses, time off, and job scheduling made our transition from paper to digital very smooth. With three buildings and various teams within those buildings all on different hours and shift patterns, it's been difficult to find a way to make policies work for us. We've managed this but it's been challenging. The vendor responded to my review.
April 13, 2024
