My top 2 Freshsales Suite alternatives
By Mary O'Brien, Customer Success Manager
Pipedrive
Pipedrive is a sales-focused CRM that helps you focus on the activities that drive deals to close. It offers features like pipeline management, email integration, and activities & goals tracking. A small business owner can use Pipedrive to manage their sales pipeline, integrate their email with the CRM, and track activities and goals to ensure they are on track.
Salesforce Sales Cloud
Salesforce Sales Cloud is another excellent alternative. It's a comprehensive solution that helps businesses manage their sales, marketing, and customer service. It offers features like contact management, opportunity management, and analytics. For instance, a marketing team can use it to manage contacts, track opportunities, and analyze sales data to make informed decisions.
List of Alternatives to Freshsales Suite
Here are some of Freshsales Suite's top competitors in the CRM category: Pipedrive, EngageBay, Customer.io or noCRM.
Stay focused on sales and collect more leads with this lead management software
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Get deal for freePipedrive is the easy to install and use CRM software that will allow your sales team to save time and stay focused on their activities to make more sales.
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Customizable sales inbox
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Track your teams' communications
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Manage your prospects efficiently
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Insights and reports
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AI sales assistant
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Personalized deal pages
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Automate your tasks
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LeadBooster
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Sales forecasting
Lite
$24 per user per monthGrowth
$49 per user per monthPremium
$79 per user per monthUltimate
$99 per user per monthClear sales pipeline
Pipedrive provides a clear and practical way to manage leads, deals, activities, and follow-ups in one sales workspace. The visual pipeline makes it easy to understand where each opportunity stands, identify stalled conversations, and keep the next action visible for the team. Email synchronization, templates, activity reminders, reporting, and workflow automations reduce manual CRM work and help maintain a more consistent sales process. It also complements Google Workspace well: business email and calendars can remain in Google Workspace while relevant conversations, contacts, meetings, and deal history are organized in Pipedrive. The platform works best when pipeline stages and data-entry standards are defined early, but it is a strong CRM for keeping sales operations structured as the business grows
September 20, 2026
Why is Pipedrive a good alternative to Freshsales Suite?
I find Freshsales Suite to be a compelling alternative to Pipedrive due to its comprehensive features and user-friendly interface. Freshsales Suite offers robust CRM capabilities, including contact and lead management, deal tracking, and email integration. It also provides AI-based scoring, built-in phone, email, activity capture and more which makes it a one-stop solution for sales teams.
Furthermore, Freshsales Suite has an intuitive design that makes it easy to navigate and use. It also offers excellent customer support, ensuring that any technical issues or queries are addressed promptly. The pricing is competitive too; offering various plans to suit different business needs and budgets. Lastly, its ability to integrate with other Freshworks products and third-party apps is a significant advantage for businesses seeking seamless connectivity across their software ecosystem.
What's the difference between Pipedrive and Freshsales Suite?
See the full comparison between Freshsales Suite & Pipedrive
EngageBay allows you to manage the entire customer lifecycle, from prospect to loyal customer, with a single tool. This, plus all the features you need from contact management to marketing automation, to support.
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Provide quick and efficient support
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Create personalized customer journeys
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AI-powered lead scoring
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Seamless team collaboration
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Integrations
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Automate marketing tasks with ease
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Streamline sales with a powerful CRM
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Improve customer satisfaction
Free
Basic
$14 / user / monthGrowth
$64 / user / monthPro
$119 / user / month
Communication and marketing automation platform
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1 year free on the Essentials plan (30k profiles)
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Get deal for freeCustomer.io helps you to send targeted and personalized emails, notifications and SMS and boost the engagement rate of your prospects and customers throughout the customer journey.
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Automated workflows
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Integration and API
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A/B testing
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Multichannel messaging
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Behavioral tracking
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Personalization
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Reporting and analytics
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Segmentation
Enterprise
Custom pricingEssentials
$100 / monthPremium
$1000 / monthPowerful lifecycle messaging
Customer.io is a strong platform for building personalized customer journeys based on real product and user behavior. Its event-driven approach makes it possible to automate onboarding, activation, transactional notifications, retention campaigns, and follow-ups across email, push, in-app messages, SMS, webhooks, and other channels. The APIs and data model are especially valuable for technical teams that want customer communication to react to real-time events instead of relying only on static mailing lists. Google Workspace remains useful for internal email, shared documentation, and team coordination, while Customer.io manages customer-facing lifecycle communication at scale. The initial data design and event tracking require careful implementation, but the platform offers substantial flexibility once the foundation is in place.
September 20, 2026
Why is Customer.io a good alternative to Freshsales Suite?
I believe Freshsales Suite is a great alternative to Customer.io due to its comprehensive features and user-friendly interface. Unlike Customer.io, Freshsales Suite offers a 360-degree view of your customers, which helps in understanding customer behavior and thus, improves customer engagement. It also provides AI-based lead scoring, built-in phone, email, activity capture and more. This makes it easier to track the customer's journey and helps in making data-driven decisions.
Moreover, Freshsales Suite has robust automation capabilities that save time by automating routine tasks. It also integrates seamlessly with other Freshworks products and various third-party applications. The pricing is flexible with different plans to suit businesses of all sizes. With its excellent customer support, any issues or queries are resolved promptly. Therefore, for its all-round capabilities, I find Freshsales Suite a better alternative to Customer.io.
What are the differences between Customer.io and Freshsales Suite?
I have found that Freshsales Suite and Customer.io are both powerful tools for managing customer relationships, but they have some key differences. Freshsales Suite is a full-fledged CRM platform that offers features like lead scoring, email tracking, and sales management. It's designed to help businesses manage their sales pipeline and improve their conversion rates. On the other hand, Customer.io is more focused on customer engagement and communication. It allows businesses to send targeted messages based on customer behavior, making it a great tool for marketing automation. While both tools offer email marketing capabilities, Customer.io provides more advanced segmentation and personalization features. So, if your business needs a comprehensive sales solution, Freshsales Suite might be the better choice. But if you're looking for a tool to enhance your customer engagement strategies, Customer.io could be the way to go.
noCRM is the ideal tool for your sales team; it will improve their organization preventing them from losing time, allow them to better follow-up on their leads and, above all, close more deals.
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Email integration
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Mobile app
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Automated lead scoring
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Manage your prospection lists
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Collaborate with your whole team.
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Customize and plan your sales steps and the following activities
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Access key statistics and sales reports
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Sales Script Generator
Starter Kit
$12 / user / monthSales Experts
$22 / user / monthDream Team
$32 / user / month
20% off monthly or annual plans
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Get deal for freeClose is a CRM solution specifically designed to enhance the growth of startups and small businesses. This all-in-one platform helps you optimize your end-to-end sales and significantly accelerate growth.
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Automate SMS and email
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Supercharge your sales with Intelligent Reporting
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Measure your team's performance with Team Reporting
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Prioritize your prospects easily
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Streamline your communication with email templates
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Get the best calling software
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Synchronize your technology stack
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Get advanced analytics
Base
$29 per user per monthProfessional
$109 per user per monthEnterprise
$149 per user per month
Keap brings value by providing a CRM and marketing automation software that helps small businesses manage their customer interactions, streamline their sales process, and automate their marketing campaigns.
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Publishing options
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Real-time insights into your business performance
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Stay on top of your to-dos and free up your time
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Pricing and cost calculations
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Visualize your sales process and close more deals
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Shopping cart
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Attract and engage your prospects with ease
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Promotions Management
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Automagician
Insightly is a powerful customer relationship management (CRM) software that helps businesses manage their sales pipeline, customer data, projects, and tasks in one unified platform.
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Status tracking
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Integrations aplenty
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See the big picture
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Mobile on-the-go
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Project workflow
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Project planning
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Don't miss a beat
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Teamwork made easy
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File sharing
Salesforce is a widely-used cloud-based CRM platform that helps businesses organize customer data, manage sales and marketing workflows, and provide consistent support across different channels.
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Contact and account management
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Lead and opportunity management
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Workflow and approvals automation
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Multi-channel customer support
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Integration with external systems via MuleSoft
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AI-powered automation with Agentforce
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Customizable dashboards and reporting
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Scalability and customization
Starter
$25 / user / monthPro
$100 / user / month
What's the difference between Salesforce and Freshsales Suite?
See the full comparison between Freshsales Suite & Salesforce
Start off your prospecting the right way and prepare your CRM for the new customers to come
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A/B Testing
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Built-in phone dialer
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Team collaboration
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Personalized email campaigns
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Automated follow-ups
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Prospect database
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Email engagement metrics
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Advanced lead scoring
Enterprise
Contact salesStartup
$60 / user / monthGrowth
$85 / user / monthEnterprise
$125 / user / month
Agile CRM brings value by providing entrepreneurs with a comprehensive CRM platform that helps streamline their sales, marketing, and customer service efforts. With Agile CRM, businesses can effectively manage customer interactions, automate tasks, track leads, and analyze data to make informed decisions.
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Social media integration
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Lead generation machine
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Smart email marketing
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Sales pipeline management
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Customer support excellence
ActiveCampaign enables you to reach your target audience, guide your customers through the conversion funnel, and significantly increase your growth. This SaaS-based marketing platform is therefore ideal for optimizing your sales process.
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Customer engagement has never been more important
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AI-powered sales forecast
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Marketing automation at its best
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Customizable marketing automations
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Conversational email marketing
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Targeted and personalized email advertising
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A high-performance CRM to outperform the competition
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Benefit from personal support
Starter
$15 per monthPlus
$49 per monthPro
$79 per monthEnterprise
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CRM, marketing automation & customer service software suite
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Get dealThe HubSpot suite leverages AI to streamline managing your customer throughout their life cycle: from website visits and form completions to phone calls, email exchanges, quote signing, support, and upsells.
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Integrations and API
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Predictive lead scoring
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Content management
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Sales pipeline management
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Sales email tracking and templates
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Automation and workflows
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Lead scoring and segmentation
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Reporting and analytics
Free Tools
$0 (Freemium)Starter Customer Platform
$20 per user per monthProfessional Customer Platform
$1300 per monthEnterprise Customer Platform
$4300 per month
With this marketing solution, small businesses can finally make their voice heard. Constant Contact allows you to develop your customer base, create email marketing, or social media advertising, but also to effectively sell your products online with just one tool.
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Benefit from the efficiency of Automated Marketing
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Grow your contact list quickly
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Track and analyze your campaigns with Google Analytics Integration
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Enhance engagement with social media integration
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Create attractive marketing content
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Access comprehensive performance reports
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Streamline your email marketing with Email Automation
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Connect Constant Contact with professional tools
Lite
$12 / monthStandard
$35 / monthPremium
$80 / month
The Zoho platform brings together in a single tool all the functionalities your startup needs to manage and optimize customer relations on a daily basis.
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Optimize your company finances
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Centralize your needs
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Collaborate seamlessly
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Offer quality customer service
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Manage employees
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Manage your projects efficiently
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Develop customized applications
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Accelerate sales across all channels
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Deploy marketing campaigns
Free
$0 (Freemium)Standard
$14 per user per monthProfessional
$35 per user per monthEnterprise
$40 per user per monthUltimate
$52 per user per month
The all-in-one sales solution for modern businesses.
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Get deal for freeHubspot Sales Hub leverages AI to streamline sales processes, enhance customer relationship management, and drive revenue growth. It offers tools like email tracking, email templates, deal pipelines, and contact management, enabling businesses to manage their sales pipelines efficiently and close deals faster.
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Smart email tracking
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Meeting scheduling made simple
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Sales documents
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Seamless email integration
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Deal pipeline
Sales Hub Starter
$15 / user / monthSales Hub Professional
$90 / user / monthSales Hub Enterprise
$150 / user / month
Mailchimp is the #1 email and marketing automations brand* helping businesses find and engage customers across email, social media, landing pages, and advertising platforms.
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Advanced reporting and analytics
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Segment your customers finely
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Continuously optimize your strategy
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Connect all your tools
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A/B testing
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Design impactful emails
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E-commerce integration
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Send the right message at the right time
Free
$0 (Freemium)Essentials
$13 per monthStandard
$20 per monthPremium
$350 per month
Enhance team communication and collaboration.
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Get deal for freeEasily collaborate, stay organized, and boost productivity with Slack — the intelligent platform that brings together your team’s messages, projects, tools, and AI into one streamlined workspace.
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Video and voice calls
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Direct messaging
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File sharing
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Channels
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Search and archiving
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Threads
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Integrations
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AI and automation tools
Enterprise Grid
Contact salesFree
$0 (freemium)Pro
$7 per user per monthBusiness+
$12 per user per monthHenrique Dantas
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June 6, 2025
Software suite for sales, marketing, and customer service teams
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Get deal for freeFreshworks leverages AI to centralize, share, and understand data across your business. By utilizing AI, your marketing, sales, and customer service teams can work on the same data to provide a unique and personalized experience to each lead and customer.
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Collaboration
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Multilingual support
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Personalize interactions with your leads and customers
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AI-powered chatbots
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Analytics and reporting
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Omnichannel support
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Improved ticket management
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Automate your sales process
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Get deal for freeThe folk teamwork platform is ideal for centralizing all the actions necessary to manage your team. You save time, strengthen the cohesion of the group and achieve your goals.
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Centralize your needs through a single platform
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Sync all your favorite tools
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Integrate with Slack
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Send mass messages
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Archive conversations
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Leverage the Chrome extension
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Customize folk to your own needs
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Create task lists
Standard
$25 per user per monthPremium
$50 per user per monthCustom
$100 per user per month
35% off monthly plans for 1 year
Get dealCampaigner is an advanced email marketing automation platform designed to help businesses engage their audience and drive conversions. It offers powerful tools for creating personalized email campaigns, automating workflows, and segmenting your audiences.
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Advanced segmentation
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A/B testing
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Drag-and-drop editor
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Responsive templates
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Real-time analytics
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Email automation
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Personalization
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Integration with CRM
Starter
$59 / montheCommerce
$80 / monthEssential
$179 / monthAdvanced
$649 / month
14 days free + 18% off annual plans
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Get deal for freeMonday CRM is a powerful tool that helps businesses streamline their sales processes, generate leads, and close deals more efficiently. With its user-friendly interface and customizable features, Monday CRM enables sales teams to track their leads, manage customer interactions, and monitor sales performance in real-time.
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Activity insights at a glance
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Email integration for seamless communication
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Smart sales automation
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Collaborative sales team management
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Deal tracking made easy
Outplay enables your sales team to optimize their outreach and boost lead engagement accross all channels. Thus, enhancing your sales.
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Integrations
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Get real-time insight into your performance
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Reach prospects though multiple channels
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Automate time consuming tasks
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Improve sales sequences
Free
Enterprise
Contact salesGrowth
$79 / user / month
Seamless customer journeys, powered by AI
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Get deal for freeHubSpot Customer Platform brings together everything a business needs to manage and grow customer relationships in one place. Instead of juggling multiple tools, teams can rely on a connected system that combines Smart CRM, engagement features, and analytics.
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Smart CRM integration
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Seamless integrations ecosystem
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Real-time website visitor engagement
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Advanced analytics and reporting
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AI-powered automation
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Cross-team collaboration tools
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Customizable workflows
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Community and education resources
Salesforce Sales Cloud is a CRM platform that helps sales teams manage their sales processes, track customer interactions, and close deals faster. By using AI, it streamlines and optimizes sales efforts, enhancing productivity and driving revenue growth.
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Lead and opportunity management
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Mobile app
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Shipping management
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Safety management
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Call logging
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Data management
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Sales forecasting
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Collaborative selling
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Integration
Less Annoying CRM provides a simple and affordable solution for small businesses to manage their customer relationships more effectively.
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Easy pipeline tracking
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Calendar
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Email integration
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Customer insights
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Flexible customization
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Customizable views
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Effortless communication
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Reminders
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All-in-one organization
HoneyBook is an all-in-one clientflow management platform designed for independent businesses and freelancers. It offers a suite of tools including online contracts, invoices, payments, proposals, scheduling, and automations to streamline client interactions and business processes.
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Scheduling
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Project management
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Automation tools
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Online payments
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Customizable templates
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Integrated CRM
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Reporting and insights
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Client portals
Starter
$36 / monthEssentials
$59 / monthPremium
$129 / month
Nutshell is a versatile CRM and sales automation platform designed to streamline sales processes, enhance team collaboration, and manage customer relationships efficiently.
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Integrations
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Reports and analysis
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Customer Relationship Management (CRM)
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Mobile accessibility
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Sales automation
SugarCRM is a comprehensive customer relationship management (CRM) software designed to enhance the operational efficiency of businesses across various sectors. It offers tools to streamline processes within sales, marketing, and customer service departments, helping these teams work more effectively together.
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AI-powered insights
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Customer service tools
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Customization and flexibility
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Marketing automation
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Sales automation
Outreach is a leading sales engagement platform designed to supercharge your outreach efforts. With powerful automation, analytics, and communication tools, Outreach empowers sales teams to reach their target audience more effectively and close deals faster.
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Lead management
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Performance tracking
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Integration with other tools
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Personalization
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Sales process automation
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Comprehensive performance insights
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Intelligent personalization
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Predictive analytics
The Bigin platform helps you manage your customer relationships more easily. Centralize information and review sales pipelines with great accuracy to close more sales, faster.
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Customize your sales pipeline
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Manage and secure your data
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Close more sales
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Access your CRM anywhere
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Automate daily tasks
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Interact with prospects
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Manage sales pipeline
Free
Express
$10 / user / monthPremier
$16 / user / month
Why is Bigin CRM a good alternative to Freshsales Suite?
I believe Bigin CRM is a great alternative to Freshsales Suite due to several reasons. Firstly, Bigin offers a simpler, more user-friendly interface that makes it easier for beginners to adapt. It is particularly designed for small businesses, making it an affordable option. Secondly, it provides efficient contact management and deals tracking that helps businesses manage their customer relationships effectively. Furthermore, Bigin offers seamless integration with other Zoho products and external apps which enhances its functionality. It also offers robust mobile support enabling users to manage their CRM on the go. Lastly, its strong customer support provides instant help and guidance, ensuring smooth operation. Therefore, for businesses seeking an affordable, easy-to-use CRM with powerful features, Bigin is a solid choice.
What are the differences between Bigin CRM and Freshsales Suite?
I have found that Bigin CRM and Freshsales Suite, while both effective customer relationship management platforms, offer different features and strengths. Bigin CRM, a part of Zoho's suite, is designed for small businesses and has a simpler interface ideal for those just starting with CRM. It focuses on the essentials like contact and deal management, workflows, and has built-in telephony.
Alternatively, Freshsales Suite is a more comprehensive CRM solution suitable for businesses of all sizes. It provides advanced features like AI-based lead scoring, intelligent workflow automation, multiple sales pipelines, built-in phone and email, as well as robust reporting and analytics. While both platforms serve the same primary function of managing customer relationships, their difference lies in their complexity and the size of businesses they are designed to assist.
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