Secret > Finance Software > Payments Software > GoCardless Promo Code > GoCardless Reviews
logo gocardless
GoCardless reviews
4.0 (4 reviews)

GoCardless is a software that significantly minimizes unpaid bills by enabling direct debits from customers. It simplifies the collection process, making it more efficient and reliable. The platform is user-friendly, offering flexible payment options and automated notifications for due payments. GoCardless ensures secure transactions, complying with international payment standards. It integrates seamlessly with popular accounting and billing systems, providing a comprehensive solution for managing payments. Its insightful reporting features assist in tracking payment statuses, aiding in financial planning and decision-making.

  • 01Pros and cons from reviewers
  • 02Main features
  • 03What is GoCardless?
  • 04How GoCardless compare to similar software?
  • 05Who is GoCardless best for according to our reviewers?
  • 06GoCardless reviews

Pros from reviewers

  • Integration with other software: GoCardless integrates well with other software such as Zoho Books and accounting systems, making it a versatile tool for managing recurring billing as well as one-time payments

  • User-friendly platform: GoCardless is praised for its user-friendly interface, making it easy for users to navigate and manage their payments. It serves as a main payment gateway for many businesses, simplifying the process of adding payment requests manually or importing them

  • Easy setup: Setting up GoCardless is straightforward and simple. It's perfect for those wanting to provide direct debit to clients without a large initial investment

  • Cost-effective: Compared to other software providers, GoCardless is considered more affordable. It's about 80% cheaper than some previous software providers, making it a preferred choice for businesses looking to save on costs

  • Customisation and automation: GoCardless allows businesses to send a customised link with their business logo for sign-ups, simplifying the process for customers. It also automates the invoice billing process, saving businesses both time and money.

Cons from reviewers

  • Lengthy processing time: The time it takes to recover money between billing and the money appearing in the bank account can take between 8 and 14 days

  • Limited customization options: The platform does not allow for seamless customer experience customization unless users subscribe to the costly Pro tier

  • High fees for small payments: GoCardless charges a fee of 0.20 cents for small payments, making it less cost-effective for businesses dealing with small transactions

  • Poor customer service: Numerous users have reported issues with customer service, including slow response times, lack of communication, and difficulty in resolving issues

  • Account closure without explanation: GoCardless has been reported to abruptly close user accounts without prior consultation or explanation, causing disruption to business operations.

Main features

Starting Price

N/A

Free Plan

No

Collection of recurring payments

Collection of one-time payments

Reduction of payment failures

Optimised payment pages

Real-time monitoring

What is GoCardless?

GoCardLess is an innovative service designed to address the issue of failed direct debits faced by many companies. It provides a solution for managing both one-time and recurring direct debits, helping businesses prevent payment failures that can slow down operations and hinder growth. This not only saves time and resources for businesses but also ensures a seamless payment experience for customers. GoCardLess significantly reduces the chances of failed direct debits, minimizing financial losses and enhancing customer satisfaction. It offers a reliable and efficient way to streamline processes and optimize revenue streams in today's competitive business landscape.

Who is GoCardless best for according to our reviewers?

  • Small businesses seeking a user-friendly payment gateway: GoCardless is a simple and straightforward platform for setting up and managing payments, making it ideal for small businesses that want to offer direct debit to their clients without a large initial investment

  • Businesses with recurring billing needs: GoCardless is a reliable solution for managing recurring billing as well as one-time payments, and it integrates well with existing accounting systems and software

  • Businesses looking to automate their invoice billing process: GoCardless can significantly reduce the time and cost associated with invoice billing, and it offers features such as customised sign-up links that simplify the process for customers

  • Businesses using WooCommerce for invoicing and subscriptions: GoCardless can be used as an alternative to Stripe for recurring payments on WooCommerce, although it should be noted that payments may take longer to clear

  • Businesses using Team-Up for membership payments: GoCardless integrates well with Team-Up and can save significant time when handling recurring membership payments, although recent changes to charges for small payments may affect its cost-effectiveness.

    • GoCardless reviews

    4.0

    GoCardless rating

    4.0

    Ease of use

    3.5

    Customer service

    3.8

    Value for money

    4.2

    Likelihood to recommend

    3.8

    Features

    4 GoCardless reviews

    4.0 (4 reviews)

    • Martha B

      GoCardless Integration: Impressive Results

      I've been using GoCardless for several months now and I'm impressed with its seamless integration with our existing systems

      April 29, 2024

    • Maria B

      GoCardless: Reliable and Efficient Transactions

      I've found GoCardless to be highly reliable, with transactions processed quickly and accurately

      April 20, 2024

    • Peter Miller

      Exemplary Customer Service Experience with GoCardless

      I'm excited to share my experience with GoCardless, which has been marked by their unique customer service approach. I've had the opportunity to interact with various representatives, each bringing a fresh perspective to my queries, ensuring a comprehensive understanding of my concerns. Over the past two months, I've been working closely with them to increase my account limit, and I appreciate their meticulous process. I also commend their transparency in financial matters. We had an instance where they assured us a refund was issued to a customer, which reflects their commitment to maintaining trust and integrity.

      April 14, 2024

    • Katherine G

      GoCardless: A Testament to Secure and Reliable Financial Transactions

      GoCardless has an impressive system in place that ensures the security of my money. They have a thorough verification process that, while it may take a bit of time, gives me peace of mind knowing that my transactions are being handled with utmost care. Their customer service team is always there to assist, and while it may take a bit of back and forth to resolve an issue, they are committed to finding a solution. I was initially verified and then had to go through the process again after my client's account was debited, but I appreciate the extra layer of security. Their website is quite detailed and while it didn't immediately notify me that my account was 'on hold', I was able to figure it out when my money didn't arrive as expected. This just shows how vigilant they are about account activities. Setting up with GoCardless was a bit of a challenge, but I see it as a testament to their commitment to security. It required a few calls and emails, but it was all worth it in the end. It's a clear sign that they take their customers' security seriously. I'm glad I chose GoCardless!

      April 13, 2024

    1 to 4 of 4 results

    Save on the best SaaS with Secret.

    Secret has already helped tens of thousands of startups save millions of dollars on the best SasS like GoCardless and 388 more. Join Secret now to buy SaaS the smart way.

    Join Now