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GoCardless Reviews
29 reviews
Save BIG on
GoCardless
Save up to $140 on GoCardless
GoCardless
Used by 151 members
Waived fees for the first 90 days
Save up to $140 on GoCardless
Save BIG on
GoCardless
- 01 What is GoCardless?
- 02 Pros and cons from reviewers
- 03 Main features
- 04 How GoCardless compare to similar software?
- 05 Who is GoCardless best for according to our reviewers?
- 06 GoCardless Reviews
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01 What is GoCardless?
GoCardLess is an innovative service designed to address the issue of failed direct debits faced by many companies. It provides a solution for managing both one-time and recurring direct debits, helping businesses prevent payment failures that can slow down operations and hinder growth. This not only saves time and resources for businesses but also ensures a seamless payment experience for customers. GoCardLess significantly reduces the chances of failed direct debits, minimizing financial losses and enhancing customer satisfaction. It offers a reliable and efficient way to streamline processes and optimize revenue streams in today's competitive business landscape.
02 Pros and cons from reviewers
Pros from reviewers
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Substantially lower transaction fees compared to card payments
One of the most significant advantages of GoCardless is its ability to drastically reduce transaction fees. By utilizing direct bank debit, businesses can avoid the high percentages charged by credit card companies, leading to considerable savings, especially for those processing large volumes of transactions. -
Automated payment collection for improved efficiency
GoCardless excels at automating the often tedious and time-consuming task of collecting recurring payments. This not only reduces the administrative burden on staff but also minimizes the risk of human error and ensures timely payment collection. -
Seamless integration with existing accounting and business software
The platform's extensive integration capabilities allow businesses to connect GoCardless with their preferred accounting, CRM, and billing systems. This eliminates the need for manual data entry, streamlines workflows, and ensures accurate financial reporting. -
Reduced churn through automated retry functionality
GoCardless offers an intelligent retry feature that automatically attempts to collect failed payments at optimal times. By analyzing payment data, the system identifies the best days to re-attempt the transaction, significantly increasing the likelihood of successful recovery. -
Enhanced security and compliance for peace of mind
GoCardless prioritizes security and compliance, employing robust measures to protect sensitive financial data. The platform adheres to industry standards and regulations, providing businesses and their customers with peace of mind knowing that their transactions are secure and protected against fraud.
Cons from reviewers
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Geographic limitations in payment collection
While GoCardless supports international payments, its coverage is not universal. Some countries or regions may not be supported, limiting the platform's usefulness for businesses with a truly global customer base. -
Potential for payment delays
Direct bank payments can sometimes take longer to process than credit card transactions, especially for international payments. This delay could potentially impact cash flow and require businesses to adjust their financial planning accordingly. -
Customer reluctance to share bank details
Some customers may be hesitant to provide their bank account details for payment purposes, citing security or privacy concerns. Overcoming this reluctance may require businesses to educate their customers about the security measures in place and emphasize the benefits of direct bank payments. -
Limited payment method options
GoCardless primarily focuses on direct bank payments, which may not be suitable for all customers. Some customers may prefer to pay using credit cards, digital wallets, or other alternative payment methods. -
Dependence on the Direct Debit Guarantee
While the Direct Debit Guarantee provides customers with protection against unauthorized or incorrect payments, it can also create challenges for businesses. Customers who dispute legitimate payments may be able to claim a refund, even if the payment was authorized.
GoCardless
Seamless payments for more growth
Waived fees for the first 90 days
Save up to $140
03 Main features
Starting Price
Free Plan
Intelligent retry
International payments
Bank account data access
Customizable dashboard
Advanced security
N/A
Free Plan
No
Intelligent retry
International payments
Bank account data access
Customizable dashboard
Advanced security
GoCardless
Seamless payments for more growth
Waived fees for the first 90 days
Save up to $140
04 How GoCardless compare to similar software?
05 Who is GoCardless best for according to our reviewers?
-
Subscription-based businesses
GoCardless is ideally suited for businesses that rely on recurring revenue streams, such as SaaS companies, membership organizations, and subscription box services, as it automates the collection of payments and reduces churn. -
Businesses seeking lower transaction fees
Companies looking to minimize transaction costs will find GoCardless particularly appealing, as its direct bank payment system offers significantly lower fees compared to traditional credit card processing. -
Businesses with international customers
GoCardless simplifies the process of collecting payments from customers in multiple countries, making it a valuable tool for businesses with a global presence or those planning to expand internationally. -
Businesses aiming to improve cash flow
By automating payment collection and reducing the risk of late payments, GoCardless helps businesses optimize their cash flow and improve financial forecasting. -
Businesses that want to integrate payments with accounting
The platform integrates with popular accounting software so GoCardless allows businesses to streamline their financial processes and reduce manual data entry.
GoCardless
Seamless payments for more growth
Waived fees for the first 90 days
Save up to $140
06 GoCardless Reviews
GoCardless rating
GoCardless Reviews
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Aaron
Efficient Cash Flow Management with GoCardless Reporting
I've found the reporting features of GoCardless to be very useful in tracking and managing my cash flow
October 21, 2024
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Jacob S
Good Product, Tough Verification, Absent Customer Service
I find the gocardless dashboard user-friendly and beneficial for cash flow and payment collection. However, I have serious concerns about their customer support, which seems to be struggling, similar to the original PayPal. During verification, they encourage accepting payments, but it's challenging to contact anyone when facing the final hurdle. They often cite FCA rules, but the FCA does not endorse some of their procedures and has clarified that it's not insisting on accounts being the same legal entity as the application. When I do reach support, no one can assist and I'm advised to email instead. The email response time of 3.5 days is not acceptable. I would recommend not adding any customers until fully verified, or else your money could be held hostage in their account.
October 15, 2024
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Andrew W
Lagging and SlowYet Functional
I find gocardless to be lagging and quite slow. It functions, but requires a lot of patience. I believe it could be improved if the developers put more effort into enhancing the User Experience.
October 5, 2024
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Joan W
Streamlining Recurring Payments with GoCardless: A Game-Changer for Administrative Efficiency
I've been able to automate my recurring payments using GoCardless, which has greatly reduced administrative tasks
September 28, 2024
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Ashley M
Commendable Customer Service: GoCardless Goes Above and Beyond
The customer service at GoCardless is commendable. They are responsive and always ready to assist with any issues
September 23, 2024
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Emma Brown
Efficient Direct Debit Payment System with GoCardless
You haven't provided a specific review for me to summarize. Please provide the review you want summarized.
September 17, 2024
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Oslo G
Transparent Pricing: GoCardless
I appreciate the transparency of GoCardless' pricing structure - it's straightforward with no hidden fees
September 8, 2024
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Angela B
GoCardless: A Versatile Solution for WooCommerce & Xero Payments
Overall, I'm happy with GoCardless. I initially used it with my Xero invoices, but after moving my invoicing and subscriptions to WooCommerce, I implemented it there too. However, I noticed that my Xero connection wouldn't stay linked after connecting it to WooCommerce, and I'm not sure if this is a fault or intentional. I now offer GoCardless as an alternative to Stripe for my website's recurring payments. Many of my clients prefer paying from their bank account rather than a credit card, and I'm glad to offer them an auto-billing option. One thing to note is that it takes a while for payments to clear in my account. If you thought Stripe was slow, GoCardless is slower, so keep this in mind when deciding. I chose GoCardless because Chargebee had high fees, and I wasn't a fan of the interface or general settings of both Billforward.io & My Fund Box, especially regarding Australian GST requirements and integration.
August 31, 2024
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Mark A
Unraveling the GoCardless Invoicing Puzzle: A Unique Experience
I've had quite an interesting experience with GoCardless. We discovered a unique feature in their invoicing system. When we use their service, we receive £99 instead of £1, which is completely understandable. However, the fun part is when the £99 doesn't exactly match the original invoice amount of £1 that the customer paid. It's like a little puzzle, trying to match a £1 invoice with a £99 statement. We even suggested if we could be billed separately for this £1 fee, but they responded with a firm stance on their current system. It's quite refreshing to see a company so confident in their processes. It's a bit of a challenge, but who doesn't love a good challenge?
August 26, 2024
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Natalie C
Efficient Time-Saver that Boosts Cashflow
My experience with GoCardless has been extremely positive. It has automated our invoice billing process, saving us both time and money. I estimate it's about 80% cheaper than our previous software provider. We prefer using BACS or GoCardless for payments. I value the feature that lets us send a customised link with our business logo for sign-ups. This has simplified the process for our customers, who used to have to download, print, sign, and return a form. Now, everything is done online, making it quick and easy. However, sometimes the Direct Debit collected doesn't automatically allocate itself to the customer who paid in our QBO system. I think this is due to our setup, so I need to resolve that. We switched to GoCardless from our previous Direct Debit collector, who charged us a minimum of £100 plus VAT per month, even if only one direct debit was collected. Their system was manual and time-consuming.
August 17, 2024
Start saving on the best SaaS
Secret has already helped tens of thousands of startups save millions on the best SaaS like Microsoft Teams, Google Workspace & many more. Join Secret now to buy software the smart way.