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Higher logic vanilla Reviews
4.5 (6 reviews)

Higher Logic Vanilla is a cloud-based software offering community engagement tools for businesses. It enables the creation of online communities for customer interaction, idea sharing, and feedback provision. Key features include discussion forums, private messaging, and gamification tools. The platform also provides customization options, analytics, and system integration capabilities.

  • 01Pros and cons from reviewers
  • 02Main features
  • 03What is Higher logic vanilla?
  • 04How Higher logic vanilla compare to similar software?
  • 05Who is Higher logic vanilla best for according to our reviewers?
  • 06Higher logic vanilla Reviews

Pros from reviewers

  • Effective API for app integrations: The software boasts a fantastic API that allows users to create exciting app integrations and software extensions. This feature enhances the functionality of the software and allows for greater customization and integration with other software.

  • Excellent customer support: Higher Logic Vanilla provides first-rate customer support, with a team always ready to answer questions and assist with implementing various ideas. This ensures that users have the necessary support to effectively use the software and maximize its potential.

  • Customizable platform: Higher Logic Vanilla offers a highly customizable platform that allows users to create a community experience that matches their branding. This includes theming architecture, content organization, moderation, addition of new spaces, and gamification features.

  • Seamless Single Sign-On feature: The software provides a Single Sign-On feature that ensures a smooth transition for users from the main platform to the community. This feature enhances the user experience by providing a seamless interaction between different platforms.

  • Active development and open source: Higher Logic Vanilla is actively developed and open source, allowing users to openly track its development and propose feature ideas. This ensures that the software is constantly improving and adapting to the needs of its users.

Cons from reviewers

  • Inadequate analytics: Some users have found the analytics somewhat lacking, as the advanced analytics dashboard doesn't allow any form of filtering or side by side comparisons of different user groups or content sets

  • Hidden costs: As a managed service, there can be some hidden costs, particularly with migrations, and some users have reported that changing simple headings is a manual task done by the account manager

  • Inflexible technology: Some of the technology seems a bit outdated and inflexible, for example, the migration from staging to live is also manual and prone to user error

  • Cumbersome functionalities: Some users have found that certain functionalities can be a bit cumbersome and certain workflows are difficult to maintain with high volume, especially when moderating a community as a team.

  • Limited customization options: Despite the platform's overall flexibility, some users have reported that making changes can be challenging as the HTML isn't accessible to forum owners, requiring an entire section to be written for changes beyond the landing page

Main features

Starting Price

N/A

Free Plan

No

User-friendly platform

Content versatility

Customizability

Integration capabilities

Cloud-based system

What is Higher logic vanilla?

Higher Logic Vanilla is a comprehensive, user-friendly online community software that enables businesses to create personalized and engaging community experiences. It supports various content types, includes gamification and social networking features, and provides analytics for understanding user behavior. The software is customizable, integrates with other business systems, and is cloud-based for easy accessibility. It also includes robust moderation tools for maintaining a respectful environment. Higher Logic Vanilla is an effective tool for businesses aiming to build strong, interactive online communities. Exclusive promotions are available for this platform.

Who is Higher logic vanilla best for according to our reviewers?

  • Market Leaders: These users aim to offer the best community experience for their users. They appreciate the basic features like discussions and comments, the ability to customize their community platform with their own theme, and the Single Sign-On feature that ensures a seamless experience for their users

  • Community Management Agencies: These users help other companies manage and build online communities. They value the high customizability of Vanilla, particularly its theming architecture, and its open source nature that allows them to track its development and propose feature ideas. They also appreciate the API that enables exciting app integrations and software extensions

  • Fast-Paced Companies: These users need to quickly set up and customize their forums. They find the software user-friendly and appreciate the variety of useful plugins to enhance the forum's capabilities. They also value the ease of managing categories and forum groups, and the minimal training required for new staff members

  • Community Managers: These users manage large communities and create engaging ecosystems for their customers. They find the software clear and easy to navigate, allowing them to manage all aspects effortlessly. They appreciate the ability to customize almost every aspect of their Community experience, from content organization and moderation to the addition of new spaces and gamification

  • Support Community Managers: These users manage a support community. They find the software user-friendly and appreciate the strong API for customization. They value the responsiveness and knowledge of their account manager, but note that some functionalities can be a bit cumbersome and certain workflows are difficult to maintain with high volume.

    • Higher logic vanilla Reviews

    4.5

    Higher logic vanilla rating

    4.5

    Ease of use

    5.0

    Customer service

    4.5

    Value for money

    4.3

    Likelihood to recommend

    4.2

    Features

    6 Higher logic vanilla Reviews

    4.5 (6 reviews)

    • Elijah Garcia

      Customization Boosts Client Relationships

      it has helped our team build stronger relationships with our clients. The customization options are a standout feature

      May 14, 2024

    • Quintessa D

      Enhanced Community Management: Exceptional Mobile Responsiveness

      it has greatly improved our community management process. The mobile responsiveness of the platform is excellent

      May 5, 2024

    • Blythe

      Excellent Support and Easy Implementation with Higher Logic Vanilla

      I find the Higher Logic Vanilla software user-friendly and I appreciate that my requests are taken seriously. If they can't accommodate a request, they add it to their Road Map. The communication from the project assistant is excellent, they're responsive and on top of things. However, making changes can be challenging as the HTML isn't accessible to forum owners, requiring an entire section to be written for changes beyond the landing page. While CSS customization is good, the odd naming makes it less straightforward. The scope of assistance from Vanilla Forums could be clearer from the outset. There are missing features, like Tagging in analytics, and there's no self-service option for simple tasks like pulling the user list, which would improve the admin experience. The services offered should be better structured in the package sell, as some feature requests incurred additional charges. These services should be included in the terms to enhance the admin experience. Lastly, a recent update was unclear, leaving me to discover any odd behaviors.

      April 28, 2024

    • Bryan Martinez

      Efficient and Engaging Software

      it's intuitive and easy to navigate, making my work more efficient. The software's ability to foster community engagement is commendable

      April 21, 2024

    • Diane R

      Higher Logic Vanilla: Impressive User-Friendly Interface

      I've been using Higher Logic Vanilla for a few months now and I'm impressed with its user-friendly interface

      April 16, 2024

    1 to 5 of 6 results

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