Pros from reviewers
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Effective customer advocacy and marketing tool: Influitive is a leader in the field of customer advocacy and marketing, offering a refreshing approach in the B2B business world
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Excellent customer support and resources: Influitive provides timely, polite, and thorough customer support, along with useful knowledge base articles and bi-weekly coaching sessions with advocacy experts
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Remarkable results: Within the first 30 days of using the software, users have reported gaining new software reviews, referral leads, and volunteers for references, impressing not just the users but also their executives
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User-friendly with a small learning curve: Influitive is simple to use and easy to navigate, with a small learning curve for new admins. It also provides a VIP community for networking and exchanging ideas with other experts
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Enhances customer retention, engagement, and revenue: Influitive allows users to target various audiences with customized content, regardless of the industry or geographical location, thereby enhancing customer retention, engagement, and revenue.
Cons from reviewers
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Limited customization options: Despite its many features, Influitive lacks extensive customization options. This can be a hindrance when trying to tailor the software to specific business needs or when trying to implement customer feedback
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Difficulty in understanding reporting data: While Influitive offers strong reporting features, the large amount of data can be overwhelming and difficult to understand and sort through. This can pose a challenge when trying to create a narrative for organizational leaders
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Rewards system challenges: The rewards aspect of Influitive can be difficult to manage. It's challenging to correlate the value between the money spent on rewards and the feedback received from customers, making it hard to see the value of customer feedback
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Navigation issues on the admin side: Some users have reported difficulties with navigation on the admin side of Influitive. For instance, trying to navigate back just one page can sometimes take the user farther back than intended
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Delays in updates and feature improvements: While Influitive is committed to improving its software and features, updates and improvements can sometimes take a while to come through. This can be frustrating when certain features are seen as a priority by the user but not by the broader landscape.
Main features
Starting Price
Free Plan
Challenge management
Analysis and reporting
Gamification
Integration with other tools
Engagement Marketing Platform
Starting Price
N/A
Free Plan
No
Challenge management
Analysis and reporting
Gamification
Integration with other tools
Engagement Marketing Platform
What is Influitive?
How Influitive compare to similar software?
Product
Influitive
4.6
Influitive reviews
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is Influitive best for according to our reviewers?
Customer Advocacy Managers: Professionals who are responsible for building and managing customer advocacy programs. Influitive provides them with strong reporting features, outstanding customer service, and integration with other tools, making it an essential tool for their work
Community Managers: Those who are responsible for building and managing online user communities. Influitive offers a platform for information sharing and discussion boards, making it an effective tool for community engagement
Marketing Executives: Leaders in the field of marketing who are looking for innovative approaches to customer engagement. Influitive's customer advocacy and marketing approach is seen as refreshing and results-driven in the B2B business world
Customer Success Managers: Professionals who are responsible for ensuring customer satisfaction and success. Influitive's user-friendly interface, responsive support team, and useful templates make it a valuable tool for enhancing the customer journey and engagement
Global Brand Managers: Professionals who are responsible for managing a brand's reputation and presence globally. Influitive allows them to target various audiences with customized content, regardless of the industry or geographical location, thereby enhancing customer retention, engagement, and revenue.
Influitive reviews
4.6
Influitive rating
4.5
Ease of use
5.0
Customer service
4.5
Value for money
4.5
Likelihood to recommend
4.5
Features
5 Influitive reviews
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Gerald J
Outstanding Platform for Driving Customer Advocacy Initiatives!
Influitive is an excellent tool for starting and managing a customer advocacy program. It provides strong reporting features and outstanding customer service. It also integrates with many helpful tools, such as Sendoso, which drives our entire rewards catalog. I couldn't operate my program without it. However, some features are not user-friendly and I wish there were more customization options. We've received customer feedback on desired changes that we can't make. Also, while the reporting features are extensive, the large amount of data can be hard to understand and sort through, though this is getting better.
May 5, 2024
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Jose Smith
Intuitive Platform with Gamification and CRM Integration
its intuitive interface and gamification features have made it a hit among our users. The platform's ability to integrate with our CRM has streamlined our processes
April 28, 2024
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Beverly
Empowering Advocacy: Fostering Customer Engagement and Relationships with Influitive
I've had a wonderful experience with Influitive, even when handling multiple reporting queries. They're always available to help and offer support. I value the simplicity of Influitive. I became an Admin in the past year and found the learning curve to be quite small. I can easily find support articles for assistance and if I still have questions, my CSM is extremely helpful and reachable. Moreover, the VIP community is a great resource for networking and exchanging ideas with other experts. I genuinely love this community and the chance to connect and grow. However, reporting still poses a challenge for me. I aim to create a narrative for organizational leaders, but often struggle with understanding where and when the numbers are coming from.
April 21, 2024
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Marilyn Davis
Excellent Tool for Customer Engagement
I appreciate the simplicity and user-friendliness of Influitive. I can easily navigate through most of its features without needing to consult support or reference articles. I am particularly impressed with the responsiveness and helpfulness of my CSM, who always provides quick and thoughtful responses to my weekly emails. I find the templates for challenges and campaigns very useful for content creation, as I can either use them directly or draw inspiration from them. However, I sometimes find the admin side of things a bit frustrating, especially when trying to navigate back just one page and it takes me farther back. I also noticed that many templates assume that everyone has access to the discussion forum.
April 14, 2024
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Walter Johnson
Improved Customer Engagement with Influitive
Influitive has greatly improved our customer engagement
April 13, 2024
