List of Alternatives to Hubspot Service Hub
Here are some of Hubspot Service Hub's top competitors in the CRM category: Freshdesk, Fin (ex. Intercom), Help Scout or Zoho Desk.
Customer service software to optimize your client communication
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Get deal for freeFreshdesk's intuitive helpdesk solution helps customer service teams optimize their collaboration, better organize their requests, and provide faster and more targeted responses.
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Opt for multi-channel support
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Optimize ticket management
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Enhance customer satisfaction
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Give users autonomy
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Ensure team collaboration
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Centralize knowledge base
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Strengthen data security
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Access customized performance reports
Free
$0 (Freemium)Growth
$18 / user / monthPro
$59 / user / monthEnterprise
$95 / user / monthTheola Gulgowski I
Collaboration Features That Smooth Support–Engineering Handoffs
I appreciate how Freshdesk handles team collaboration. Private notes, parent-child ticketing, and status tracking make handoffs between support and engineering much less messy. It’s not perfect, but it feels built for day-to-day support work instead of just dashboard demos
June 28, 2026
Why is Freshdesk a good alternative to Hubspot Service Hub?
As a user, I find HubSpot Service Hub a compelling alternative to Freshdesk due to its seamless integration with other HubSpot platforms, like the CRM, Marketing, and Sales hubs. This allows for a more unified, efficient experience. In terms of functionality, HubSpot Service Hub offers an excellent ticketing system, knowledge base creation tools, customer feedback surveys, and reporting dashboards - all designed to improve the customer service experience. Additionally, it provides features such as live chat and chatbots for real-time customer engagement. The interface is user-friendly, making it easy to navigate and manage customer interactions. Furthermore, HubSpot's strong focus on inbound marketing strategies helps in attracting and retaining customers. Overall, the robust features and integrations make HubSpot Service Hub a powerful tool for managing customer service operations.
What are the differences between Freshdesk and Hubspot Service Hub?
I have found that while both HubSpot Service Hub and Freshdesk are customer service software platforms, they have some distinct differences. HubSpot Service Hub is a part of the larger HubSpot ecosystem, allowing it to seamlessly integrate with its other modules like Sales, Marketing, and CRM. It's designed to provide more personalized customer service experiences, with features like ticketing, customer feedback, knowledge base, live chat, and more. It also excels in its reporting and analytics capabilities.
Freshdesk, On the other side, is primarily a helpdesk tool. It offers multi-channel support including email, phone, social media, and websites. It also includes features like ticketing, team collaboration tools, AI-powered automation and self-service portals. However, it may not offer the same level of integration with marketing or sales tools as HubSpot does.
Overall, the choice between the two would greatly depend on your specific business needs and existing software infrastructure.
Strengthen relationships with your customers with an online messaging system.
4.5/5
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$6,500 in Fin AI Agent credits + Intercom helpdesk free for 1 year
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$6,500 in Fin AI Agent credits + Intercom helpdesk free for 1 year
Get deal for freeFin is an autonomous support agent that resolves customer questions instantly using your own documentation. It delivers human-like responses, reduces ticket volume, and gives your team breathing room by handling repetitive requests accurately, day or night.
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Verified content grounding
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Multilingual conversations
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Customizable voice and tone
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Seamless human handoff
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Detailed analytics dashboard
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Automated conversation summaries
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Proactive engagement triggers
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Rapid knowledge synchronization
Essential
$29 per user per monthAdvanced
$85 per user per monthExpert
$132 per user per monthKamilah Krajcik
Support + Success in One System (Joinsecret Runway)
Intercom has worked well for both support and success in our case because conversations, banners, and automated check-ins all live in the same system, and while it is not the cheapest option, getting started via Joinsecret with a year covered on the Advanced plan and 300 monthly Fin resolutions included gave us enough runway to implement it properly before paying full price
May 28, 2026
Why is Fin (ex. Intercom) a good alternative to Hubspot Service Hub?
I believe HubSpot Service Hub is a great alternative to Intercom because of its comprehensive features and seamless integration with other HubSpot products. This platform offers a unified view of the customer journey, allowing businesses to offer personalized and efficient service. With its robust ticketing system, it's easier to track, prioritize, and solve customer issues. It also includes features like live chat, knowledge base, and customer feedback tools.
Moreover, HubSpot offers excellent CRM capabilities, something that Intercom lacks. Therefore, it's ideal for businesses looking for a complete customer service solution with integrated CRM. Additionally, HubSpot has transparent pricing plans and is generally more cost-effective than Intercom, making it an attractive choice for small businesses or startups. Lastly, HubSpot offers top-notch customer support and extensive resources to help businesses make the most of their platform.
What are the differences between Fin (ex. Intercom) and Hubspot Service Hub?
When looking to compare, I used both HubSpot Service Hub and Intercom, and I can confirm that they are significantly different in their functionalities. HubSpot Service Hub is a full customer service suite that includes ticketing, customer feedback, and reporting features. It offers tools for customer engagement and helps businesses grow through satisfied customers. On the other hand, Intercom is primarily a communication tool for businesses to connect with their customers through a variety of channels like live chat, email, and social media. It's more focused on real-time communication and also provides a help desk solution. However, it lacks the broader customer service and CRM features that HubSpot provides. Therefore, while both are valuable tools, they serve different objectives: Intercom is ideal for immediate customer communication while HubSpot provides a more comprehensive approach to customer service and relationship management.
The Help Scout platform gives you access to a renowned and efficient online solution for responding to your customers’ requests at any time. Specifically designed for growing businesses, Help Scout allows you to reach your goals and grow with confidence.
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Continuously improve your processes
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Empower your customers with Docs, Chat, and Messaging
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Benefit from a shared inbox
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Save time with automation
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Harness the power of chat for your customer service
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Maximize your efficiency with customizable workflows
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Personalize your customer interactions with Mailbox Behaviors
Pro
Contact salesStandard
$25 / user / monthPlus
$50 / user / monthDeborah Marks IV
Beacon + Knowledge Base Cuts Repeat Tickets
We moved from Gmail to Help Scout mainly for Beacon and the knowledge base, and it made a real difference since customers now find answers on their own before opening a ticket, which reduced repeat questions noticeably
June 28, 2026
Why is Help Scout a good alternative to Hubspot Service Hub?
I believe Hubspot Service Hub is a great alternative to Help Scout due to its comprehensive set of features and seamless integration capabilities. Unlike Help Scout, Hubspot Service Hub offers not just ticketing and email, but also live chat, customer feedback, and knowledge base features, all in one platform. This allows for a more efficient and streamlined customer service process. Furthermore, Hubspot Service Hub's integration with other Hubspot hubs like the CRM, Sales, and Marketing hubs provides a unified view of the customer, enabling a more personalized approach to customer service. The reporting and analytics features of Hubspot also outshine those of Help Scout, providing actionable insights for improving customer service. While Help Scout is a good tool, I find that Hubspot Service Hub offers more extensive and integrated solutions for managing customer service.
What are the differences between Help Scout and Hubspot Service Hub?
I've found that HubSpot Service Hub and Help Scout, while both designed for customer service, offer different features and functionalities. HubSpot Service Hub is a comprehensive tool that includes ticketing, live chat, knowledge base, customer feedback and reporting. It's part of the larger HubSpot ecosystem, so it integrates seamlessly with HubSpot's CRM and marketing automation tools. This makes it ideal for businesses already using or planning to use HubSpot's other solutions.
Help Scout, on the other hand, is more focused on providing excellent email-based support. It's best known for its shared inbox feature which allows teams to manage multiple mailboxes. Help Scout also includes a knowledge base and live chat but lacks some of the advanced features of HubSpot like customer feedback and detailed reporting. It can be a good choice for smaller teams or businesses that primarily need email support tools.
Zoho Desk brings exceptional value by providing a comprehensive help desk software solution that enables businesses to deliver exceptional customer support. With features like ticket management, workflows, AI-powered self-service options, multichannel support, and robust reporting and analytics, Zoho Desk helps businesses streamline their support processes, improve customer satisfaction, and ultimately drive growth.
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Smart ticketing
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Multichannel support
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AI-powered assistance
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Knowledge base creation
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Reporting and analytics
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Self-service portal
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Team collaboration tools
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Automation and workflow
Standard
$20 / user / monthProfessional
$37 / user / monthEnterprise
$52 / user / monthPamela W
Streamlining Customer Interactions: A Standout Social Media Integration
The social media integration is a standout feature, allowing us to manage customer interactions across different platforms from one place
September 16, 2024
Salesforce Service Cloud revolutionizes customer service by providing a comprehensive, cloud-based platform designed to enhance every aspect of customer interaction. This powerful tool integrates seamlessly with existing systems, ensuring a unified and efficient experience for both service agents and customers.
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Integration capabilities
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Case management
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AI-powered insights with Einstein AI
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Customer self-service portals
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Workflow and approval automation
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Omnichannel support
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Customizable dashboards and reporting
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Knowledge base
Front is a customer operations platform designed to streamline communication for teams, enabling them to deliver exceptional service at scale. It combines the efficiency of a help desk with the familiarity of email, offering built-in collaboration, visibility, and efficiency.
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Unified inbox
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Email templates
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Advanced search and archiving
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Collaboration tools
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Customizable workflows
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Automated routing
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Insightful analytics
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Integrated apps
Starter
$19 / user / monthGrowth
$59 / user / monthScale
$99 / user / monthPremier
$229 / user / monthBen Roberts
Workload Visibility with Analytics & Reminders
We moved from a patchwork of inboxes to Front and immediately got better visibility into workload. The analytics dashboard helped us see who was overloaded, and the snooze and follow-up reminders are surprisingly handy for longer customer threads. I also got a discount through Joinsecret when we chose the yearly billing, which was useful but honestly secondary to the time saved
June 27, 2026
7 days free + 10% off annual plans
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Get deal for freePut a smile on your customers’ faces. With Gorgias, improve your company’s customer support by accelerating the speed of responses, providing quality customer service and transforming your customer support into an essential profit center.
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Provide your customers with quality answers
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Benefit from numerous integrations
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Turn customer support into a profit center
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Automate your customer support
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Accelerate request handling
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Simplify your agents’ work
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Analyze and optimize your customer support performance
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Provide personalized experiences to your customers
Enterprise
Custom pricingStarter
$10 / monthBasic
$50 / monthPro
$300 / monthAdvanced
$750 / monthBerry Quitzon
All-in-One Shopify Sidebar & Faster Replies
We moved our Shopify support into Gorgias and the biggest win was seeing order details, tracking, and past tickets in one sidebar, so agents stopped jumping between tabs. The rules engine took a bit of trial and error, but once we set up auto-tagging for shipping issues and returns, first response times dropped a lot
June 27, 2026
Kustomer is a cloud-based customer service platform that streamlines customer conversations across multiple channels into one place. It uses intelligence to automate repetitive tasks and provides insights to enhance the overall customer experience. Kustomer's key features include omnichannel communication, real-time analytics, and customizable workflows. This software is designed to help businesses deliver personalized and efficient support to their customers.
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Automation Tools
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Real-Time Analytics and Reporting
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Intelligent Routing
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Omnichannel Approach
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Unified Customer View
Hyacinth D
Kustomer: Streamline Your Customer Conversations Effortlessly
While I initially found the Kustomer platform somewhat challenging to learn, especially as a business new to customer service software, I appreciate that it provides the necessary tools for excellent customer service. It offers a comprehensive timeline of all customer interactions, whether via chat, email, or SMS, which aids in understanding and meeting customer needs. I like that all queries are displayed in one panel, preventing duplicates and providing a centralized location for managing customer conversations. The integration with other tools and platforms, such as messaging apps and Shopify, is also beneficial. However, the pricing can be a bit steep, so it may not be the best choice for companies on a tight budget. But if you're in search of an app that can organize your conversations and provide visibility at all times, I would definitely recommend considering Kustomer.
August 11, 2024
With LiveAgent, improve your customer support by offering the ability to respond to more tickets efficiently, and in less time.Communicate with customers across all channels from a single inbox: your customer service team will love this tool.
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Boost the efficiency of your FAQ
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Social media integration
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Chat with your customers live
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Optimize customer request management
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Create a customer community
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Gamification
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Access a call center
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Advanced reporting
Business
$15 / user / monthMedium
$35 / user / monthLarge
$59 / user / monthEnterprise
$85 / user / monthGeraldo Hagenes
Structured Helpdesk Features Without Enterprise Complexity (Joinsecret Credits)
I would recommend LiveAgent to teams that need structure without going fully enterprise, since features like time tracking, internal notes, and ticket collision detection are actually useful in practice, and we happened to get around $120 in credits via Joinsecret when setting it up, which was genuinely handy】
June 29, 2026
Create a customer success support suite that is accessible and available to your customers at all times.
4.4/5
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6 months free (with AI Agents and Copilot)
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Get deal for freeZendesk leverages AI to ensure you can be available on any channel, at any time, quickly addressing your customers' requests and resolving their problems.
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Knowledge base
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Integration
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Multichannel support
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Ticketing system
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Customization and branding
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Reporting and analytics
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Customer engagement
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Automation and workflow
Suite Enterprise
Contact salesSuite Team
$55 per user per monthSuite Growth
$89 per user per monthSuite Professional
$115 per user per monthMerissa Schmitt
Forms & Conditional Fields Capture Context Upfront (Joinsecret Bonus)
Zendesk has done a good job for us on both support and light internal workflows. The forms and conditional fields help capture the right details upfront, so agents spend less time chasing context. We also got the first six months through Joinsecret, which was a nice bonus rather than the reason we chose it
June 15, 2026
Software suite for sales, marketing, and customer service teams
4.4/5
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Redeemed by 1043 members
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14 days free on Freshdesk
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14 days free on Freshdesk
Get deal for freeFreshworks leverages AI to centralize, share, and understand data across your business. By utilizing AI, your marketing, sales, and customer service teams can work on the same data to provide a unique and personalized experience to each lead and customer.
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Collaboration
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Multilingual support
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Personalize interactions with your leads and customers
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AI-powered chatbots
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Analytics and reporting
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Omnichannel support
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Improved ticket management
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Automate your sales process
Sen. Elbert Casper
Clean Onboarding, Clear SLAs, and Useful Reporting
What I like most is how approachable the system is for new agents, the interface is clean, the SLA policies are straightforward to manage, and the reporting gives enough detail to spot where first response times are slipping
June 27, 2026
Multi-channel sales engagement platform
4.5/5
(19)
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Get deal for freePowered by AI, Reply-io enhances every stage of the sales process. From prospecting to scheduling appointments, this comprehensive platform accelerates and improves performance throughout.
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Benefit from a variety of resources
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Reach your prospects instantly
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Discover new prospects
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Engage your target audience
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Streamline your business processes
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Track and improve your performance
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Collaborate with your team seamlessly
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Optimize your outreach with AI
Email Volume
$59 per user per monthMultichannel
$99 per user per monthAI SDR
$500 / monthJuan Smith
Comprehensive and Insightful Analytics: Unveiling Email Performance and Improvement Areas with Reply.io
The analytics provided by Reply.io are comprehensive and insightful. They help us understand how our emails are performing and where we need to improve.
August 10, 2024
25% off all monthly and annual plans
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25% off all monthly and annual plans
Get deal for freeTidio is a versatile customer service platform designed to help businesses connect with their customers more easily and efficiently, bringing together live chat, AI-driven chatbots, a simple help desk, and multichannel messaging.
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Help desk and ticketing
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Multichannel inbox
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AI-powered Lyro Agent
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Customizable chatbots
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Live chat widget
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Analytics and reporting
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Multilingual support
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Integrations and automation
Free
$0 (Freemium)Starter
$29 / monthGrowth
$59 / monthPlus
$749 / monthSable G
Enhancing Sales Strategies with Tidio's Visitor Tracking Feature
As a sales manager, I've found Tidio's visitor tracking feature extremely useful. It gives us real-time insights into visitor behavior, helping us tailor our sales strategies accordingly
October 21, 2024
First month free
Get deal for freeMissive is a collaborative email and messaging platform designed for teams and businesses that rely on seamless communication. It consolidates email, chat, tasks, and integrations into a single unified workspace.
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Snooze and send later
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Pinned conversations and shared labels
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Customizable workflows
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Shared inboxes
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Internal chat within emails
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Task assignment and tracking
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Powerful automation rules
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Extensive integrations
Starter
$18 / user / monthProductive
$30 / user / monthBusiness
$45 / user / monthMalin Karlsson
Great product
Game changer. I love Missive as it makes email handling with my team possible in a great way! Many great features with rules, tags etc that will automatically make email go to the right person and place. The only thing missing for a 5 star is that it's not always that intuitive to use.
April 22, 2026
Break silos, build products, and delight users
4.5/5
(40)
Redeemed by 442 members
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12 months free on the Pro plan
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12 months free on the Pro plan
Get dealDevRev is an AI-powered customer relationship management (CRM) and developer collaboration platform that seamlessly integrates product development, customer support, and business operations into a unified workspace.
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Intelligent ticketing system
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AI-enhanced documentation
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AI-driven automation
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Unified workspace
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Customer-centric development
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Collaboration and workflow management
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Product analytics and insights
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Seamless integrations
Starter - Build
$10 / user / monthStarter - Support
$20 / user / monthPro - Build
$25 / user / monthPro - Support
$60 / user / monthReta Feest
Fast Search Across Conversations and Work Items
We found DevRev through Joinsecret and ended up using the included year on the Pro tier as our trial period, which was honestly ideal because these systems take time to judge. The feature that sold me was the shared context between customer-facing teams and product managers. Feedback no longer disappears into a spreadsheet no one checks
June 28, 2026
Maze gives you the ability to test concepts. Your employees gain agility and innovation power, as they can validate the different stages of product design more efficiently. In the end, you get a quality product that takes full account of customer feedback.
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Test at every stage of the product design process
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Finding the right user testers made easy
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Simplify team collaboration
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Advanced data analysis
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Integrate Maze into your current workflow
Organization
Contact salesFree
Professional
$99 / monthGerald B
Affordable and Powerful: Maze Review
The affordability of Maze is impressive. For such a robust tool, it offers great value for money, making it accessible even for smaller teams like ours
August 20, 2024
osTicket is an open-source support ticket system. It seamlessly routes inquiries created via email, web forms, and phone calls into a simple, easy-to-use, multi-user, web interface. It manages, organizes and archives all your support requests and responses in one place while providing your customers with accountability and responsiveness they deserve.
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Rich Text Support
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Open Source
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Ticket Management System
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Customization Features
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Extendable with Add-ons
Laura Smith
Responsive and Helpful Support Team: Minimizing Disruptions with osTicket
Lastly, the support team for osTicket is very responsive and helpful. They have assisted us promptly whenever we faced any issues, ensuring minimal disruption to our operations.
August 10, 2024
Delighted is a user-friendly software that helps businesses gather and analyze customer feedback. It uses the Net Promoter System to provide actionable insights, allowing companies to improve their products or services based on customer needs. The platform features real-time feedback, automated surveys, and customizable dashboards, making it easy to track customer satisfaction over time.
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Integration Capabilities
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Customizable Surveys
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User-friendly Interface
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Net Promoter System
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In-depth Analytics and Reporting
Catherine C
Delighted: A Superior NPS Solution
I enjoyed using Delighted for its simple NPS functionality and would use it again. It simplified our user surveys and I liked its seamless Slack integration and data merging option for improved reporting. However, I found the reporting somewhat limited and recommend transferring the data to another analytics system or exporting it to excel, which is quite easy.
September 1, 2024
Totango is a customer success platform that helps businesses reduce churn, increase expansion, and improve customer satisfaction. It provides insights into customer behavior and health, enabling proactive engagement. Features include customer segmentation, success planning, campaign management, and predictive analytics. It's designed for SaaS companies but is adaptable to other industries.
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Task Management
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Data Integration
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Customer Success Platform
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Real-time Monitoring
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Customer Segmentation
Marilyn Rodriguez
Responsive and Helpful: Totango's Exceptional Support Team
The support team at Totango is responsive and helpful, always ready to assist whenever we encounter any challenges.
August 18, 2024
FROGED will make you improve your customer relationship and engagement with the right features while enhancing your time-to-value.
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Supercharge your support team
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Analyze user behavior with heatmaps
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Get access to your performances
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Provide customers with the right elements
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Set up in-app messages and automessages
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Set up behavioral emails
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Use real-time live chat
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Build custom customer segments
Free
Grow
$84 / monthScale
$372 / monthEnterprise
$948 / monthHolden D
Great App!
Froged has become an indispensable application for my digital platform business. I strongly endorse it. - Manuel from Enloya
September 30, 2024
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