18 Best Alternatives to Hubspot service hub in May 2024

Description

Freshdesk's intuitive helpdesk solution helps customer service teams optimize their collaboration, better organize their requests, and provide faster and more targeted responses.

Freshdesk compared to Hubspot service hub

Freshdesk: Pros & Cons

Best features

• - Optimize ticket management

• - Give users autonomy

• - Enhance customer satisfaction

• - Centralize knowledge base

• - Opt for multi-channel support

• - Ensure team collaboration

• - Access customized performance reports

• - Strengthen data security

Freshdesk pricing

Description

With LiveAgent, improve your customer support by offering the ability to respond to more tickets efficiently, and in less time.Communicate with customers across all channels from a single inbox: your customer service team will love this tool.

LiveAgent compared to Hubspot service hub

LiveAgent: Pros & Cons

Best features

• - Boost the efficiency of your FAQ

• - Create a customer community

• - Advanced reporting

• - Optimize customer request management

• - Chat with your customers live

• - Access a call center

• - Social media integration

• - Gamification

LiveAgent pricing

Description

Intercom helps you easily set-up the right messaging experience, bots, emails, messages or even help centers, to build relationships with your customers throughout their journey.

Intercom compared to Hubspot service hub

Intercom: Pros & Cons

Best features

• - Collaborate with your team

• - Multilingual support

• - Customer feedback and surveys

• - Performance analytics

• - Automate conversations

• - Chat with your customers in real time

• - Easily onboard new customers

• - Access data to personalize customer conversations

Intercom pricing

Description

Front is a customer operations platform designed to streamline communication for teams, enabling them to deliver exceptional service at scale. It combines the efficiency of a help desk with the familiarity of email, offering built-in collaboration, visibility, and efficiency.

Front compared to Hubspot service hub

Front: Pros & Cons

Best features

• - Unified inbox

• - Collaboration tools

• - Automated routing

• - Customizable workflows

• - Insightful analytics

• - Integrated apps

• - Email templates

• - Advanced search and archiving

Front pricing

Description

The Help Scout platform gives you access to a renowned and efficient online solution for responding to your customers’ requests at any time. Specifically designed for growing businesses, Help Scout allows you to reach your goals and grow with confidence.

Help Scout compared to Hubspot service hub

Help Scout: Pros & Cons

Best features

• - Empower your customers with Docs, Chat, and Messaging

• - Benefit from a shared inbox

• - Harness the power of chat for your customer service

• - Maximize your efficiency with customizable workflows

• - Personalize your customer interactions with Mailbox Behaviors

• - Save time with automation

• - Continuously improve your processes

Help Scout pricing

Description

Zendesk allows you to be available on any channel, at any time, to rapidly answer your customers' requests and resolve any problems.

Zendesk compared to Hubspot service hub

Zendesk: Pros & Cons

Best features

• - Knowledge base

• - Automation and workflow

• - Reporting and analytics

• - Customer engagement

• - Customization and branding

• - Ticketing system

• - Multichannel support

• - Integration

Description

Powered by AI, the Reply solution improves every step of the sales process. From prospecting to appointment scheduling, this all-in-one platform allows you to accelerate your processes and increase their performance.

Reply io compared to Hubspot service hub

Reply io: Pros & Cons

Best features

• - Discover new prospects

• - Engage your target audience

• - Track and improve your performance

• - Benefit from a variety of resources

• - Reach your prospects instantly

• - Optimize your outreach with AI

• - Collaborate with your team seamlessly

• - Streamline your business processes

Reply io pricing

Description

Put a smile on your customers’ faces. With Gorgias, improve your company’s customer support by accelerating the speed of responses, providing quality customer service and transforming your customer support into an essential profit center.

Gorgias compared to Hubspot service hub

Gorgias: Pros & Cons

Best features

• - Accelerate request handling

• - Simplify your agents’ work

• - Benefit from numerous integrations

• - Provide personalized experiences to your customers

• - Provide your customers with quality answers

• - Turn customer support into a profit center

• - Automate your customer support

• - Analyze and optimize your customer support performance

Gorgias pricing

Description

Freshworks makes it easy to centralize, share and understand data across your business. Your marketing, sales and customer service teams work on the same data to offer a unique and personalized experience to each of your leads and customers.

Freshworks compared to Hubspot service hub

Freshworks: Pros & Cons

Best features

• - Improved ticket management

• - Collaboration

• - Analytics and reporting

• - Automate your sales process

• - Omnichannel support

• - AI-powered chatbots

• - Multilingual support

• - Personalize interactions with your leads and customers

Description

Maze gives you the ability to test concepts. Your employees gain agility and innovation power, as they can validate the different stages of product design more efficiently. In the end, you get a quality product that takes full account of customer feedback.

Maze compared to Hubspot service hub

Best features

• - Test at every stage of the product design process

• - Simplify team collaboration

• - Finding the right user testers made easy

• - Integrate Maze into your current workflow

• - Advanced data analysis

Maze pricing

Description

Zoho Desk brings exceptional value by providing a comprehensive help desk software solution that enables businesses to deliver exceptional customer support. With features like ticket management, workflows, AI-powered self-service options, multichannel support, and robust reporting and analytics, Zoho Desk helps businesses streamline their support processes, improve customer satisfaction, and ultimately drive growth.

Zoho Desk compared to Hubspot service hub

Zoho Desk: Pros & Cons

Best features

• - Smart ticketing

• - Multichannel support

• - Self-service portal

• - Automation and workflow

• - Reporting and analytics

• - Knowledge base creation

• - Team collaboration tools

• - AI-powered assistance

Zoho Desk pricing

Description

Tidio is a powerful live chat and chatbot platform that helps businesses increase their customer engagement and boost sales. With Tidio, businesses can provide real-time support to their website visitors, capture leads, and automate customer interactions. Tidio's customizable chatbots and user-friendly interface make it a valuable tool for businesses of all sizes looking to enhance their customer service and streamline their communication channels.

Tidio compared to Hubspot service hub

Tidio: Pros & Cons

Best features

• - Live Chat Magic

• - Automated Chatbots

• - Email Marketing Integration

• - Multi-channel Messaging

• - Real-time Visitor Monitoring

Description

FROGED will make you improve your customer relationship and engagement with the right features while enhancing your time-to-value.

Froged compared to Hubspot service hub

Froged: Pros & Cons

Best features

• - Provide customers with the right elements

• - Set up in-app messages and automessages

• - Get access to your performances

• - Supercharge your support team

• - Use real-time live chat

• - Set up behavioral emails

• - Build custom customer segments

• - Analyze user behavior with heatmaps

Froged pricing

Description

osTicket is an open-source support ticket system. It seamlessly routes inquiries created via email, web forms, and phone calls into a simple, easy-to-use, multi-user, web interface. It manages, organizes and archives all your support requests and responses in one place while providing your customers with accountability and responsiveness they deserve.

Osticket compared to Hubspot service hub

Osticket: Pros & Cons

Best features

• - Open Source

• - Ticket Management System

• - Customization Features

• - Rich Text Support

• - Extendable with Add-ons

Description

Missive is a collaborative email management software that allows teams to handle shared inboxes and collaborate around emails. It integrates chat, tasks, and emails in a single app, facilitating seamless communication. Features include shared labels, threaded conversations, and real-time collaboration on drafts.

Missive compared to Hubspot service hub

Missive: Pros & Cons

Best features

• - Unified communications platform

• - Collaborative email management

• - Supports multiple email accounts

• - Productivity features

• - Collaborative writing

Description

Delighted is a user-friendly software that helps businesses gather and analyze customer feedback. It uses the Net Promoter System to provide actionable insights, allowing companies to improve their products or services based on customer needs. The platform features real-time feedback, automated surveys, and customizable dashboards, making it easy to track customer satisfaction over time.

Delighted compared to Hubspot service hub

Delighted: Pros & Cons

Best features

• - User-friendly Interface

• - Net Promoter System

• - Customizable Surveys

• - In-depth Analytics and Reporting

• - Integration Capabilities

Description

Kustomer is a cloud-based customer service platform that streamlines customer conversations across multiple channels into one place. It uses intelligence to automate repetitive tasks and provides insights to enhance the overall customer experience. Kustomer's key features include omnichannel communication, real-time analytics, and customizable workflows. This software is designed to help businesses deliver personalized and efficient support to their customers.

Kustomer compared to Hubspot service hub

Kustomer: Pros & Cons

Best features

• - Omnichannel Approach

• - Unified Customer View

• - Automation Tools

• - Intelligent Routing

• - Real-Time Analytics and Reporting

Description

Totango is a customer success platform that helps businesses reduce churn, increase expansion, and improve customer satisfaction. It provides insights into customer behavior and health, enabling proactive engagement. Features include customer segmentation, success planning, campaign management, and predictive analytics. It's designed for SaaS companies but is adaptable to other industries.

Totango compared to Hubspot service hub

Totango: Pros & Cons

Best features

• - Customer Success Platform

• - Real-time Monitoring

• - Customer Segmentation

• - Task Management

• - Data Integration