Pros from reviewers

• Advanced Customization: Pipefy offers advanced customization options, allowing users to manage nearly any process they require, from procurement to sales to recruitment to project management

• User-Friendly: Pipefy is straightforward and user-friendly, making it excellent for group projects and helping users meet their sales closing goals

• Accountability and Bottleneck Identification: The software holds those assigned a task accountable for their actions and allows for easy identification of bottlenecks to fix any issues

• Client Involvement: Pipefy involves clients in the process, enabling them to track the progress of their briefs, which aids in the client's approval process

• Integration and Automation: Pipefy allows for integration with other systems through email and API, and enables users to automate routine tasks, integrate APIs with other services, and even build MVPs.

Cons from reviewers

• High cost for small businesses: Despite the advanced customization and process management capabilities, the cost of Pipefy, particularly for higher plans, can be prohibitive for small businesses, especially considering exchange rates

• Limited features in basic plans: Some features that could be extremely beneficial for managing processes are only accessible in higher plans, limiting the functionality for users on basic plans

• Poor customer support: Several users have reported issues with customer support, including slow response times, unresolved issues, and lack of assistance in resolving bugs

• Inadequate API transaction inclusion: For businesses needing to integrate with other systems, the number of transactions included in the price plans may be insufficient, potentially leading to high costs

• User interface and experience issues: Some users have reported that the user interface could use a refresh, and that the user experience with sub-processes isn't great. The reporting feature has also been criticized for lacking qualitative information.