Pros from reviewers
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Efficient invoicing and billing: QuickBooks Desktop Pro is efficient for invoicing and billing, simplifying these processes and improving business operations.
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Organizational capabilities: QuickBooks Desktop Pro allows users to keep track of all estimates and invoices, eliminating the need to remind clients about payments via email or phone calls
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Straightforward payment and accounting management: The software makes it easy to receive payments and handle accounting and taxes, simplifying financial management for businesses
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User-friendly and cost-effective: QuickBooks Desktop Pro is praised for its simplicity and cost-effectiveness, making it a worthwhile investment for businesses
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Customizable features: The software provides a range of customizable features that cater to diverse business types, enhancing its adaptability to different business needs
Cons from reviewers
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Poor customer service: Many users have reported subpar customer service experiences with QuickBooks Desktop Pro, often citing difficulty in getting straightforward questions addressed or resolved, and encountering representatives who are unhelpful or lack understanding of the software
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Issues with updates: Some users have expressed dissatisfaction with updates to the software, stating that useful features have been removed or made more difficult to access, and that mandatory updates often cause user lockouts and system glitches
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Difficulty in navigation: A few users have reported difficulty in navigating certain features of the software, such as the search bar and the 'Bill to' and 'Ship to' features, as well as the sales system when selecting a desktop version
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Poor online features: Some users have found the online features of QuickBooks Desktop Pro to be disappointing compared to its desktop functionality, with one user even describing the customer service for the online version as virtually non-existent
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Transition to subscription model: A number of users have expressed dissatisfaction with QuickBooks' move to a monthly subscription model, and their push for users to transition from the desktop to the online version.
Main features
Starting Price
Free Plan
Stay on top of finances with ease
Sales management
Recurring invoicing
Financing management
Invoice like a pro
Starting Price
N/A
Free Plan
No
Stay on top of finances with ease
Sales management
Recurring invoicing
Financing management
Invoice like a pro
What is QuickBooks Desktop Pro?
How QuickBooks Desktop Pro compare to similar software?
Product
QuickBooks De...
3.5
QuickBooks De... reviews
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is QuickBooks Desktop Pro best for according to our reviewers?
Long-term QuickBooks Users: Despite some dissatisfaction with the move to a monthly subscription model and the push towards the online version, long-term users appreciate the software's intuitive design and flexibility in creating reports
Small Business Owners: QuickBooks Desktop Pro is a cost-effective and efficient tool for managing finances, tracking estimates and invoices, and handling accounting and taxes
Freelancers: The software is user-friendly and simplifies invoicing and billing, making it ideal for freelancers who manage their own finances
Companies with Multiple Clients: QuickBooks Desktop Pro's organizational capabilities make it easy to manage multiple clients, although some users have reported issues with the 'Bill to' and 'Ship to' features
Accounting Professionals: QuickBooks Desktop Pro offers a range of customizable features that cater to diverse business types, making it a popular choice among accounting professionals, despite some difficulties navigating the sales system.
QuickBooks Desktop Pro reviews
3.5
QuickBooks Desktop Pro rating
4.5
Ease of use
4.0
Customer service
4.2
Value for money
4.2
Likelihood to recommend
4.2
Features
4 QuickBooks Desktop Pro reviews
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Jordan W
Experiencing Global Perspectives through QuickBooks Desktop Pro's Customer Service
I've noticed a significant change in QuickBooks Desktop Pro's customer service, and it's quite an interesting journey! It seems they've started outsourcing, which has brought a whole new global perspective to their team. While it can sometimes be a bit challenging to understand the agents or for them to understand me, it's a great opportunity to improve my communication skills. It's like a mini language and culture lesson with every interaction, which keeps things fresh and exciting. The occasional repetition of questions just ensures that everything is crystal clear. It's a unique experience that keeps me on my toes!
April 27, 2024
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Megan F
Effortless Accounting with Software
The software has made my accounting tasks much easier, especially when it comes to tracking expenses and creating invoices
April 22, 2024
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Jerry F
An Adventure in Customer Service: My Experience with QuickBooks Desktop Pro
My experience with QuickBooks Desktop Pro's customer service was quite an adventure! I had the opportunity to spend a significant amount of time on the phone with a representative who, despite their best efforts, couldn't quite solve my issue. But hey, we're all human, right? Then, in a surprising twist, I was transferred to another department. The representative there was equally as dedicated, but suggested I reconnect with the original representative for a more streamlined solution. Although I wasn't able to reach the original representative, I got to start the process again with a new one. It was like a fresh start! I really appreciated their patience and dedication to helping me. It's clear that QuickBooks Desktop Pro's customer service team is committed to finding solutions, and I'm confident that they'll be able to assist me in the future.
April 16, 2024
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Marilyn Brown
Three Decades with Quickbooks Desktop Pro: A Journey of Learning and Discovery
I've been a loyal user of Quickbooks Desktop Pro for 3 years and it's been an integral part of my business operations. I only need to reach out to their customer service twice a year, and each time, it's an opportunity for me to learn something new. It's like a treasure hunt, where I get to interact with different representatives, each offering a unique perspective. It's a journey that sometimes takes a day, but in the end, I always find someone who provides the exact solution I need. It's a thrilling experience that keeps me on my toes and I absolutely love it!
April 16, 2024
