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UKG Pro reviews
4.2 (5 reviews)

UKG Pro is a comprehensive software solution designed for entrepreneurs. It offers a marketplace with exclusive deals on SaaS software, access to unique content, and expert advice on SaaS. Additionally, it provides a global network of like-minded entrepreneurs for collaboration and networking. UKG Pro aims to add value to businesses by offering these resources in one convenient platform, helping entrepreneurs streamline their operations, make informed decisions, and grow their businesses.

  • 01Pros and cons from reviewers
  • 02Main features
  • 03What is UKG Pro?
  • 04How UKG Pro compare to similar software?
  • 05Who is UKG Pro best for according to our reviewers?
  • 06UKG Pro reviews

Pros from reviewers

  • Simplifies HR work: UKG Pro is a fantastic app that greatly simplifies HR work, making it an invaluable tool for ongoing education and professional growth

  • Extensive onboarding resources: The software provides extensive employee onboarding resources, making it a comprehensive tool for HR departments and staff

  • Centralized HR management: UKG Pro offers a centralized, user-friendly site for managing most HR-related questions and trainings, making it a convenient tool for businesses

  • Accurate payroll calculation: The software enables accurate payroll calculation and quick processing, making it an efficient tool for businesses

  • User-friendly with excellent customer service: UKG Pro is user-friendly and offers top-notch customer service, making it a reliable tool for businesses.

Cons from reviewers

  • Limited user access: Users have reported limitations on their ability to download their own files and acknowledge documents, which can hinder their ability to manage their own HR-related tasks

  • Poor performance on secure connections: The software reportedly does not perform well on secure connections, which can affect the user experience and potentially compromise data security

  • Deteriorating user interface and support: Some users have noted that the user interface has become less user-friendly over time and that getting support has become nearly impossible, leading to frustration and inefficiency

  • Insufficient training and customer support: Users have reported that the training provided on each module is not comprehensive, and that customer support is lacking, particularly after the initial implementation period

  • Overwhelming for small businesses: While the software's reporting and BI functionality is excellent for advanced users or companies with a dedicated HRIS team, small businesses with fewer than 500 employees may find it difficult to quickly achieve desired results.

Main features

Starting Price

N/A

Free Plan

No

Advanced reporting and analytics

Time-saving automation

Seamless employee management

Scalability and flexibility

Dedicated support and resources

What is UKG Pro?

UKG Pro is a cloud-based software solution designed to revolutionize human capital management (HCM) for businesses of all sizes. It offers a comprehensive suite of tools for HR management, talent acquisition, timekeeping, payroll, and more. The software provides real-time analytics and customizable reporting for data-driven decision-making, and automated workflows for increased efficiency. UKG Pro is scalable, catering to the needs of growing businesses and managing the entire employee lifecycle. It is reliable and backed by industry-leading expertise, enabling businesses to effectively manage their workforce.

Who is UKG Pro best for according to our reviewers?

  • HR Professionals: These users can greatly simplify their HR work with UKG Pro. The software provides extensive employee onboarding resources and is an invaluable tool for ongoing education and professional growth

  • Medium-sized Businesses: These businesses can benefit from the comprehensive coverage of UKG Pro. The software provides all the resources their HR department and staff need in one location, making it a fantastic tool for managing HR-related questions and trainings

  • Payroll Departments: UKG Pro is suitable for payroll departments as it enables them to calculate payroll more accurately. The software's Applicant Tracking System is outstanding for workflows and approvals, and it allows many HR and benefits-related tasks to be automated

  • Small Businesses: For small businesses with fewer than 500 employees, UKG Pro can be a useful tool. The software's reporting and BI functionality is superb for advanced users or companies with a dedicated HRIS team, although it may be difficult for these businesses to quickly achieve desired results

  • Contractors: Contractors, such as those working for gopuff, can benefit from the comprehensive handling of everything from payroll to scheduling by UKG Pro. The software allows them to view their paycheck, information, and schedule all in one place, making it extremely convenient for gig workers.

    • UKG Pro reviews

    4.2

    UKG Pro rating

    4.1

    Ease of use

    4.0

    Customer service

    4.1

    Value for money

    4.0

    Likelihood to recommend

    4.1

    Features

    5 UKG Pro reviews

    4.2 (5 reviews)

    • Evelyn

      Highly Satisfied with UKG-Pro

      This is a fantastic app that greatly simplifies my HR work. So far, I've encountered no negatives. It's been superb for me.

      May 5, 2024

    • Esme S

      Managing HR with UKG Pro

      I've found UKG Pro to be an excellent tool for managing our HR needs

      April 28, 2024

    • Timothy Johnson

      Regrettably Disappointed with UKG-Pro

      I used to be a big fan of UltiPro and Kronos, considering them superior to Workday or SAP in terms of payroll systems. They were user-friendly and had excellent support, and I didn't need to hire a lot of expensive IT staff to manage my department. However, this is no longer the case. Getting support has become nearly impossible, the user interface has deteriorated, and the product feels disjointed. Simple tasks now take forever to complete, similar to Workday or SAP. It's hard to get in touch with the Tax department and I've had tickets open for months without a response. I feel helpless as I can't make necessary updates myself. I'm approaching year-end and I'm worried about reporting accurately. I don't understand why they removed the ability for users to update taxing jurisdictions. Despite escalating my case, I've received no response. It's a nightmare and given the choice, I would now choose a different vendor. However, I do love the reporting capabilities.

      April 21, 2024

    • Gregory A

      Adore Ultipro - Reporting Could Be Simpler

      I find the ukg-pro software user-friendly and their customer service is top-notch. I appreciate everything about the company, especially their staff who consistently exceed expectations. They offer excellent retention tools for regular customers and are always receptive to customer feedback. The reporting and BI functionality is superb for advanced users or companies with a dedicated HRIS team. However, for small businesses with fewer than 500 employees, it can be difficult to quickly achieve desired results. I wish they offered simpler reporting like SuccessFactors or ADP, in addition to BI for advanced users. I chose UKG Pro based on the feedback, customer experience, and company values. I switched to UKG Pro because I needed to move away from the PEO.

      April 14, 2024

    • Danielle C

      Exceptional Reporting Feature in UKG Pro

      The reporting feature of UKG Pro is exceptional. It allows us to generate detailed reports that provide valuable insights into our workforce

      April 14, 2024

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