Pros from reviewers

• Excellent customer service: SurePayroll provides excellent customer service, with representatives that are easily accessible and quick to resolve any issues.

• User-friendly interface: SurePayroll offers a user-friendly interface that is easy to navigate, making it convenient for users to manage their payroll tasks

• Online clock integrations: The software integrates with online clocks, adding to its convenience and efficiency

• Tax compliance and direct deposit: SurePayroll offers tax compliance and direct deposit features at a reasonable cost, helping businesses avoid legal issues and streamline their payroll processes

• Access to important documents: The software provides easy access to important documents like W2s and paystubs, eliminating the need for an accountant and allowing users to manage everything online

Cons from reviewers

• Limited standard reports: SurePayroll offers limited standard reports and lacks customization options, which can be a disadvantage for businesses that require specific reporting features

• Difficulty in getting back on track: If you fall off schedule, it can be a bit challenging to get back on track with SurePayroll, which can lead to delays in payroll processing

• Poor communication and defective software: Some users have reported that SurePayroll's software did not function as expected and their teams lacked proper communication, leading to issues such as employees not getting paid on time

• Incorrect tax filing and unnecessary fees: There have been instances where SurePayroll incorrectly filed taxes and charged unnecessary fees, causing inconvenience and financial loss to the users

• Poor resolution of banking errors: Some users have reported that SurePayroll's resolution process for banking errors is frustrating and time-consuming, with the issue remaining unresolved for over a month despite numerous interactions with customer service.