Pros from reviewers

• Enhanced visibility on usage stats and client churn risk: ChurnZero provides a clear understanding of clients' usage statistics and their risk of churning, which is particularly beneficial for customer service teams

• Simplified renewal process: The software simplifies the annual renewal process, improving communication and helping to establish plays, which is advantageous for sales teams

• Proactive monitoring of client health: ChurnZero allows for proactive monitoring of client health and management of renewals, saving countless hours per month in tracking activities, tasks, and data collection

• Rich features that automate tasks: The Playbooks and Journeys offered by ChurnZero automate tasks that were previously managed manually, saving time and improving efficiency

• Detailed information on specific activities: ChurnZero provides detailed information on specific activities, allowing for effective assistance to each user and quick response to potential issues.

Cons from reviewers

• Limited search functionality: Some workflows in ChurnZero are unnecessarily difficult, like searching for an account. If a CRM has duplicate accounts, it can be hard to know which one to select in the CZ search dropdown

• Heavy and unintuitive interface: The software feels heavy and lacks intuitiveness, making it hard to navigate and understand where to click

• Inaccurate ChurnScore: The ChurnScore may not always accurately reflect clients' health, which can be subjective to each client and their specific strategy and platform use

• Inability to CC people on the same email: When using plays or journeys, the software doesn't allow to CC people from the same company on the same email. It sends individual emails, so multiple people from the same company receive the same email separately

• Lack of real-time interaction feature: The software doesn't allow real-time interaction with colleagues through @ mentions, which can limit communication and collaboration.