Pros from reviewers

• Cohere provides a smooth service: The software operates smoothly, making it easier for clients to use and reducing the learning curve during onboarding. This allows for more focus on explaining the software rather than setting up calls

• Cohere offers a live view of product usage: The software provides a clear view of how the product is being used, assisting with product flow issues and simplifying the process of helping customers with problems

• Cohere is more affordable and easy to set up: Compared to other software like Fullstory, Cohere is more affordable and the setup process is straightforward, making it a cost-effective and user-friendly choice

• Cohere enables comprehensive customer support: The software allows for direct assistance to users, offering a more comprehensive customer support experience than just using text and screenshots

• Cohere provides useful insights into user behavior: The software gives valuable insights into how users interact with the product, enabling more effective assistance and smoother user experience.

Cons from reviewers

• Difficulty interacting with dropdown menus: Some users have reported issues with interacting with dropdown menus during calls, which can limit the software's functionality

• Functionality issues with Safari and ad-blockers: Clients using Safari or having ad-blockers installed can experience dropped connections, freezing, and other functionality issues

• Inadequate filters for replay feature: The replay feature lacks sufficient filters to be truly useful, making it difficult to filter sessions by multiple URLs visited

• Unclear session tracking: It can be difficult to keep track of which sessions have already been watched, causing confusion and inefficiency

• Unrefined screens in session replay: After product updates, the screens can appear unrefined in the session replay, giving the impression of numerous bugs.