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GoSquared Reviews
20 reviews
- 01 What is GoSquared?
- 02 Pros and cons from reviewers
- 03 Main features
- 04 How GoSquared compare to similar software?
- 05 Who is GoSquared best for according to our reviewers?
- 06 GoSquared Reviews
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01 What is GoSquared?
GoSquared is a platform designed to provide teams with easy access to information about their visitors, users, and customers. This data helps businesses build personal relationships, analyze performance, and scale effectively. It is widely used by various online businesses including SaaS, E-commerce ventures, agencies, publications, and personal websites.
02 Pros and cons from reviewers
Pros from reviewers
-
Smart Groups feature
This feature allows for automated reporting and targeted messaging, enhancing the effectiveness of the software -
Real-time analytics
GoSquared provides detailed, real-time information about user interaction with the platform, including hourly usage, peak times, geographical data, and most active pages -
User-friendly interface
GoSquared has a simple, easy-to-use interface with great dashboards and plug-ins, making it easy for clients to understand and optimize their websites -
Live chat feature
GoSquared's live chat feature allows for immediate engagement with customers, aiding in lead conversion and customer management -
Excellent support and services
GoSquared offers outstanding support to its users, providing tools for learning more about customers and increasing customer satisfaction.
Cons from reviewers
-
Unresponsive customer service
Some users have reported issues with GoSquared's customer service, stating that they are unresponsive and hinder growth by requiring contact for upgrades or usage -
Complex account management
Managing multiple client accounts simultaneously can be challenging and could be simplified to improve user experience -
Design improvements
While generally well-received, some users believe there could be improvements made to the design of certain features, such as the time-series graphs. -
Limited adaptability for enterprise clients
While GoSquared is highly praised for its features and support, it could be better adapted to meet the needs of enterprise clients, particularly in terms of white-label and multi-tenant features -
High pricing
Despite the high quality of service, some users find GoSquared's pricing to be quite high, especially when using some of their newer features
03 Main features
Starting Price
Free Plan
Live events
Live chat
Customer data platform
Real-time analytics
Email campaigns
Starting Price
$79
/ month
Free Plan
No
Live events
Live chat
Customer data platform
Real-time analytics
Email campaigns
04 How GoSquared compare to similar software?
05 Who is GoSquared best for according to our reviewers?
-
Website Owners
Individuals or businesses that own and manage websites and need to understand their site's performance and user interaction in real time -
Customer Service Teams
Teams that need to engage with customers in real time, track user journeys, and manage customer relationships through live chat and analytics. -
Software Providers
Companies that offer software services to clients and need to monitor and optimize their product's effectiveness -
SaaS Platforms
Businesses that offer Software as a Service and need to monitor user interaction, usage patterns, and real-time analytics -
Digital Marketers
Professionals who need to track the impact of their online marketing efforts, such as LinkedIn posts, on their website's activity
06 GoSquared Reviews
GoSquared rating
Ease of use
Customer service
Value for money
Likelihood to recommend
Features
GoSquared Reviews
-
Kayla N
GoSquared: Excellent Value for Money with Impressive Features
I've found the pricing of GoSquared to be very reasonable considering the range of features it offers. It provides excellent value for money
August 17, 2024
-
Ronald B
Superior Substitute to Intercom: GoSquared
I've been using GoSquared for several years and I'm impressed with its capabilities. It's incredibly useful for tracking user journeys and pinpointing specific issues. The integration of analytics with the CRM is vital as it helps me comprehend a customer's individual life cycle. The live chat feature has been revolutionary, allowing me to engage with customers from anywhere. I even managed to convert a visitor into a signup while at a pub, which made me absolutely love GoSquared!
August 11, 2024
-
Mark J
Exceptional Customer Service at GoSquared: Quick and Efficient Solutions
The customer service at GoSquared is top-notch. They are always available to help and provide quick and efficient solutions
August 5, 2024
-
Gary S
GoSquared's Insightful Analytics
I've been impressed with the depth of insight provided by GoSquared. It has helped me to identify trends and patterns in user behaviour that I would not have otherwise noticed
July 30, 2024
-
Robert
GoSquared: Empowering Data-Driven Decision Making with Detailed Reports
The detailed reports provided by GoSquared have been instrumental in helping me make data-driven decisions. They are easy to understand and provide a wealth of information.
July 21, 2024
-
Marilyn
Indispensable Tool for Analytics and Customer Management!
I appreciate gosquared's dashboard for its comprehensive analytics. I also find their chat tool useful for lead conversion and customer management. While I wish it was a bit cheaper, I understand their need for profit. I think it's great that they've offered a deal to our community to support startups.
July 16, 2024
-
Corbin D
Game-Changing Real-Time Alerts in GoSquared: Empowering Rapid Response to Website Traffic and User Behavior
The real-time alerts feature in GoSquared is a game-changer. It allows me to respond quickly to any changes in website traffic or user behaviour
July 8, 2024
-
Harold Miller
Effortless Mastery with GoSquared
I value the live chat and analytics features of gosquared, which I find easy to understand. I find it beneficial to explore individual website visitor details, including their user journey and profile information. I also appreciate the ability to track Twitter followers. I've noticed that gosquared is highly responsive to changes and updates based on user needs.
June 30, 2024
-
Samuel J
At Last! Understandable Website Analytics with GoSquared!
I enjoy using GoSquared for my website analytics as it provides both historical and real-time data that are easy to understand. Their support team is quick to respond and great to work with. However, I find their pricing to be quite high, especially when using some of their newer features. Even though their service quality is better than competitors, their pricing is significantly higher.
June 22, 2024
-
Lawrence G
Purely Positive on GoSquared
I appreciate GoSquared for its easy access and appealing data presentation. It allows me to see key information instantly with just a click, simplifying the process unlike many other websites. I don't have any major criticisms, but if I had to nitpick, there could be some improvements made to the design of the time-series graphs.
June 15, 2024
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Secret has already helped tens of thousands of startups save millions on the best SaaS like Microsoft Teams, Google Workspace & many more. Join Secret now to buy software the smart way.