Pros from reviewers
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Efficient visitor management: iLobby transfers the task of managing waiting members from the receptionist to the employees, reducing visitor wait time and allowing for faster response times
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Cost-effective: The software allows for the reassignment of receptionist duties, saving enough money to cover the software's cost
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Detailed tracking: iLobby enables tracking of the number of daily visitors and the departments they visit most, providing valuable data for business operations
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User-friendly: Despite initial hesitations due to the technology, the option for employees to check-in members themselves from their computers helped ease concerns. The software is also compatible with reliable hardware like Brother printers and Apple iPads
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Excellent customer support: iLobby provides prompt responses to any queries, ensuring smooth operations and user satisfaction. The pre-registration feature for employees and their guests also saves significant time at the front desk.
Cons from reviewers
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Inefficient thermal camera integration: The thermal camera feature of iLobby often fails to read a visitor's face due to obstructions like hats, glasses, masks, etc., and instead reports a camera malfunction error. This can lead to confusion and delays in visitor processing
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Slow visitor processing: The addition of COVID screening questionnaires to the program has significantly slowed down the process of visitor check-in. This can lead to longer wait times and potential dissatisfaction among visitors
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Frequent system crashes: Users have reported experiencing one or two system crashes per week on average. This requires complete system reinstallation and obtaining a code from iLobby, which can be time-consuming and inconvenient
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Difficulty recognizing returning visitors: There have been instances where the system fails to recognize returning visitors, forcing them to sign in as new visitors. This can lead to unnecessary repetition and waste of time
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Challenging address book setup: Setting up the address book in iLobby can be a bit challenging for some users. This can potentially lead to delays and frustration during the initial setup process.
Main features
Starting Price
Free Plan
Visitor Management
Compliance Enforcement
Customizable Interface
Data Privacy
Analytics and Reporting
Starting Price
N/A
Free Plan
No
Visitor Management
Compliance Enforcement
Customizable Interface
Data Privacy
Analytics and Reporting
What is Ilobby?
How Ilobby compare to similar software?
Product
Ilobby
4.2
Ilobby reviews
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is Ilobby best for according to our reviewers?
Fitness centers or similar facilities: iLobby can solve security and verification problems for check-ins and check-outs, as well as time accountability at these facilities
Companies with busy receptions: iLobby can transfer the task of managing waiting visitors from the receptionist to the employees, making the company respond faster and reducing visitor wait time
Companies looking to save costs: iLobby can help reassign receptionists to other departments, saving enough money to cover the software's cost
Security-conscious businesses: iLobby can effectively track who visits the buildings and when, monitor the frequency of their visits, who they are meeting, and if they have been waiting in the lobby for too long
Companies with pre-registered visitors: iLobby has a pre-registration feature for employees and their guests, which saves significant time at the front desk and notifies employees via email and text when their guests arrive.
Ilobby reviews
4.2
Ilobby rating
4.5
Ease of use
4.5
Customer service
4.3
Value for money
4.5
Likelihood to recommend
4.5
Features
5 Ilobby reviews
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Andrew E
Persistent Technical Glitches with iLobby
I am dissatisfied with the overall performance of the iLobby Visitor Management system. We use thermal cameras for temperature checks, but if the camera can't read a visitor's face due to obstructions like hats, glasses, masks, etc., it reports a camera malfunction error instead of an error reading the face. I proposed a feature for them to still send the picture to the supervisor even on failed reading, which would inform the supervisor that the camera worked but couldn't take the temperature for some other reason. When the software functions, it's decent, but it takes too long to process a visitor. This is primarily due to the addition of COVID screening questionnaires to our program, which slows down the process. The thermal camera integration is poor. We have 6 iLobby units with thermal cameras and on average, we experience at least one or two system crashes every week. Tech support assists in getting them back online, but we shouldn't have to completely reinstall the system and get a code from iLobby.
May 7, 2024
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Joseph Williams
Efficient Software Reduces Sign-In Time
it's user-friendly and efficient. The software has significantly reduced the time spent on manual sign-ins
April 29, 2024
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Martha
iLobby: The Effortless System for Visitor Management
With iLobby, I can effectively track who visits our buildings and when. I can monitor the frequency of their visits, who they are meeting, and if they have been waiting in the lobby for too long. The software is as effective, if not more, than having a dedicated front desk employee. It's incredibly user-friendly with reliable hardware like Brother printers and Apple iPads. Setting up the address book can be a bit challenging, but that's the only minor issue. I chose iLobby as it was the first product I found and its promises impressed me, and it certainly delivered!
April 23, 2024
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Samantha R
iLobby: Streamlining Visitor Management.
As a manager, I have found iLobby to be an invaluable tool for streamlining our visitor management process
April 16, 2024
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Amanda Martinez
Strongly Endorsed: Exceptional Support and Efficiency with iLobby
I am extremely pleased with the customer support for iLobby as they always respond promptly to any queries. I particularly appreciate the pre-registration feature for our employees and their guests, which saves us significant time at the front desk. Employees are notified via email and text when their guests arrive. However, there are instances when the system doesn't recognize returning visitors, forcing them to sign in as new visitors. We chose iLobby for its cost-effectiveness and user-friendliness. We had been testing another product but decided to switch to iLobby due to its affordability and ease of use.
April 16, 2024
