25 Best Alternatives to ServiceNow in May 2024

Description

Asana's platform supports you across work management and project planning. The platform allows you to have more visibility in how your daily work is connected to the company's bigger picture, and how to better organize yourself, communicate more efficiently, manage tasks and deadlines in order to finalize your products, services or deliverables on time; less work about work, and more focus time on what matters most.

Asana compared to ServiceNow

Asana: Pros & Cons

Best features

• - Customize your processes

• - Visualize project timelines

• - Get detailed reports

• - Connect your favorite applications

• - Facilitate cross-functional collaboration

• - Automate repetitive tasks

• - Organize your work in an optimal way

• - Manage project portfolios

Asana pricing

Description

Freshdesk's intuitive helpdesk solution helps customer service teams optimize their collaboration, better organize their requests, and provide faster and more targeted responses.

Freshdesk compared to ServiceNow

Freshdesk: Pros & Cons

Best features

• - Optimize ticket management

• - Give users autonomy

• - Enhance customer satisfaction

• - Centralize knowledge base

• - Opt for multi-channel support

• - Ensure team collaboration

• - Access customized performance reports

• - Strengthen data security

Freshdesk pricing

Description

Freshservice's no-code, intuitive and intelligent solution, helps companies of all sizes be more efficient, effective and achieve a better ROI.

Freshservice compared to ServiceNow

What's the difference between Freshservice and ServiceNow?

Freshservice offers a more affordable and user-friendly ticket management system that is particularly suitable for small to medium-sized organizations. It provides basic ticket management capabilities that allow IT teams to efficiently handle and resolve customer requests and incidents. In terms of reprts, the platform focuses on simplicity making it easy to access the needed data, with predefined reports and dashboards. Moreover, the...

Freshservice: Pros & Cons

Best features

• - Service desk IT

• - ITSM software

• - IT project management

• - Self-service portal

• - SLA management

• - Gamification

• - IT Asset Management

• - Advanced reporting & analysis

Freshservice pricing

Description

Zendesk allows you to be available on any channel, at any time, to rapidly answer your customers' requests and resolve any problems.

Zendesk compared to ServiceNow

What's the difference between Zendesk and ServiceNow?

The two customer relationship management tools, Zendesk and ServiceNow, are highly relevant. Each has its own strengths and weaknesses, but both are highly effective at tracking and managing different customer requests. However, we can identify not one, but two main differences between these platforms. The first difference is the target audience. Each tool is designed for a different type of business. The...

Zendesk: Pros & Cons

Best features

• - Knowledge base

• - Automation and workflow

• - Reporting and analytics

• - Customer engagement

• - Customization and branding

• - Ticketing system

• - Multichannel support

• - Integration

Description

Dell Technologies provides a broad range of IT solutions and services that empower businesses and individuals alike. As a global leader, Dell is dedicated to driving human progress by transforming computing, networking, and data storage.

Dell Technologies compared to ServiceNow

Dell Technologies: Pros & Cons

Best features

• - Cloud services

• - Advanced computing solutions

• - Data storage and management

• - Networking solutions

• - Cybersecurity solutions

• - Virtualization technologies

• - IoT and AI solutions

• - Professional and support services

Description

Freshworks makes it easy to centralize, share and understand data across your business. Your marketing, sales and customer service teams work on the same data to offer a unique and personalized experience to each of your leads and customers.

Freshworks compared to ServiceNow

Freshworks: Pros & Cons

Best features

• - Improved ticket management

• - Collaboration

• - Analytics and reporting

• - Automate your sales process

• - Omnichannel support

• - AI-powered chatbots

• - Multilingual support

• - Personalize interactions with your leads and customers

Description

Salesforce Sales Cloud is a customer relationship management (CRM) platform that enables sales teams to effectively manage their sales process, track customer interactions and close deals faster. Essentially, it helps businesses streamline and optimize their sales efforts, leading to increased productivity and revenue growth.

Salesforce Sales Cloud compared to ServiceNow

Salesforce Sales Cloud: Pros & Cons

Best features

• - Safety management

• - Call logging

• - Shipping management

• - Data management

• - Integration

• - Lead and opportunity management

• - Sales forecasting

• - Collaborative selling

• - Mobile app

Description

Jira is a powerful project management software that brings value by helping teams effectively plan, track, and manage their projects. It provides a centralized platform for collaboration, task organization, and issue tracking, allowing teams to stay organized, prioritize tasks, and ensure timely project completion.

Jira compared to ServiceNow

Jira: Pros & Cons

Best features

• - Issue tracking

• - Agile project management

• - Custom workflows

• - Reporting and dashboards

• - Integration

• - Advanced search and filters

• - Custom fields and issue types

• - Permissions and security

Jira pricing

Description

Zoho Desk brings exceptional value by providing a comprehensive help desk software solution that enables businesses to deliver exceptional customer support. With features like ticket management, workflows, AI-powered self-service options, multichannel support, and robust reporting and analytics, Zoho Desk helps businesses streamline their support processes, improve customer satisfaction, and ultimately drive growth.

Zoho Desk compared to ServiceNow

Zoho Desk: Pros & Cons

Best features

• - Smart ticketing

• - Multichannel support

• - Self-service portal

• - Automation and workflow

• - Reporting and analytics

• - Knowledge base creation

• - Team collaboration tools

• - AI-powered assistance

Zoho Desk pricing

Description

Workday HCM brings immense value to businesses by offering a comprehensive and user-friendly platform for managing all aspects of human capital management. It streamlines HR processes, facilitates workforce planning, assists with performance management, enables talent acquisition and development, and provides valuable insights through robust analytics. With Workday HCM, businesses can effectively optimize their workforce and drive organizational success.

Workday hcm compared to ServiceNow

Workday hcm: Pros & Cons

Best features

• - Ensure Compliance and Security

• - Maximize Workforce Insights

• - Streamline HR Processes

• - Enhance Recruitment and Talent Management

Description

Sysaid brings value to businesses by providing them with a comprehensive and all-in-one IT service management (ITSM) solution. This platform allows businesses to streamline their IT operations, automate service requests and incident management, and optimize their IT infrastructure. With Sysaid, businesses can improve their overall efficiency, productivity, and customer satisfaction by effectively managing and resolving IT issues, tracking assets, and implementing proactive IT service management practices.

Sysaid compared to ServiceNow

Sysaid: Pros & Cons

Best features

• - Knowledge Base

• - Instant IT Support

• - Effortless Asset Management

• - Streamlined Incident Management

• - Insightful Reporting

Description

Jira Service Management brings value by providing a comprehensive and efficient solution for managing and resolving customer service and support requests. It enables businesses to streamline their service desk operations, improve response times, and enhance customer satisfaction. With features like request tracking, automated workflows, self-service portals, and robust reporting capabilities, Jira Service Management empowers teams to deliver exceptional customer service while reducing costs and increasing productivity.

Jira service management compared to ServiceNow

Jira service management: Pros & Cons

Best features

• - Power Ticket Management

• - Flexible Customization

• - Seamless Collaboration

• - Insightful Analytics

• - Time-Saving Automation

Description

Pipefy is a powerful workflow management tool that brings value to businesses by streamlining and automating their processes. It enables teams to collaborate effectively, track progress, and improve productivity. With its intuitive interface and customizable features, Pipefy helps businesses achieve better efficiency, organization, and results.

Pipefy compared to ServiceNow

Pipefy: Pros & Cons

Best features

• - Analytics and Reports

• - Integrations Galore

• - Workflow Automation

• - Collaboration Made Easy

• - Customizable Kanban Boards

Description

JumpCloud Directory Platform is a cloud-based directory service that enables IT admins to manage users, devices, and access to IT resources. It supports various platforms like Mac, Linux, and Windows. It offers features such as single sign-on (SSO), multi-factor authentication (MFA), and system management. Ideal for businesses of all sizes, it aims to increase security, improve compliance, and reduce IT costs.

Jumpcloud directory platform compared to ServiceNow

Jumpcloud directory platform: Pros & Cons

Best features

• - Cloud-Based Service

• - Centralized User Management

• - Multi-protocol support

• - Multiplatform functionality

• - Security Features

Description

Planview is a project portfolio management software that helps businesses optimize resources, manage projects, and achieve strategic goals. It offers features for project planning, resource allocation, budgeting, and performance tracking. Planview also provides tools for collaboration, risk management, and business intelligence. It's suitable for various industries including IT, finance, and manufacturing.

Planview compared to ServiceNow

Planview: Pros & Cons

Best features

• - Comprehensive Project Portfolio Management

• - Unified Platform

• - Strategic Project Prioritization

• - Real-time Project Tracking

• - Advanced Analytics Capabilities

Description

iLobby is a visitor management software designed to streamline and automate front desk sign-in processes. It provides features such as visitor registration, ID scanning, badge printing, and notifications for hosts. The software enhances security, ensures regulatory compliance, and offers real-time reporting. It's ideal for businesses of all sizes across various industries.

Ilobby compared to ServiceNow

Ilobby: Pros & Cons

Best features

• - Visitor Management

• - Compliance Enforcement

• - Customizable Interface

• - Data Privacy

• - Analytics and Reporting

Description

ManageEngine ServiceDesk Plus is a comprehensive IT help desk software that combines asset and project management capabilities. It offers tools for incident, problem, change, and release management. It also includes features for contract management, purchase order management, and knowledge base creation. The software is designed to streamline IT service operations, improve productivity, and reduce downtime.

Manageengine servicedesk plus compared to ServiceNow

Manageengine servicedesk plus: Pros & Cons

Best features

• - Comprehensive IT Service Management

• - Incident, Problem, and Change Management

• - Robust Project Management

• - Asset Management

• - Customizable Reporting Capabilities

Description

Altaro VM Backup is a robust virtual machine (VM) backup and replication solution for Hyper-V and VMware environments. It offers streamlined, enterprise-level functionality including offsite backup replication, granular restore options, and cloud management console. It's designed for IT departments, resellers, and MSPs, providing reliable, fast, and easy-to-use VM data protection.

Altaro vm backup compared to ServiceNow

Altaro vm backup: Pros & Cons

Best features

• - Compatibility

• - User-friendly Interface

• - Data Protection Features

• - Offsite and Cloud Backups

• - Automatic Backup Verification

Description

ntranet is a software solution designed for internal business communication and collaboration. It offers features like document management, task tracking, employee directory, and customizable dashboards. It's a secure platform that promotes efficient workflow, knowledge sharing, and team collaboration within an organization. The software can be accessed via desktop or mobile devices, enhancing flexibility and productivity.

Ntranet compared to ServiceNow

Ntranet: Pros & Cons

Best features

• - User-Friendly Interface

• - Document Management

• - Project Management Tools

• - Integration Capabilities

• - Robust Security Measures

Description

NeoCertified is a secure email service that offers encrypted email solutions for businesses and individuals. It provides end-to-end encryption, ensuring the security of sensitive information during transmission. Features include secure file sharing, large file sending, and receipt confirmation. It complies with various privacy regulations, making it suitable for industries such as healthcare, finance, and legal. NeoCertified also offers a mobile app for secure communication on-the-go.

Neocertified compared to ServiceNow

Neocertified: Pros & Cons

Best features

• - End-to-End Encryption

• - User-friendly Interface

• - Large File Transfer

• - Compliance with Regulations

• - 24/7 Customer Support

Description

Datto SIRIS is a comprehensive data protection solution that provides secure, reliable, and customizable backup and disaster recovery for businesses. It offers instant recovery, ransomware protection, and hybrid cloud technology. It supports physical, virtual and cloud infrastructures, ensuring business continuity in case of data loss or system failure. Its user-friendly interface allows easy management of backups and recoveries.

Datto siris compared to ServiceNow

Datto siris: Pros & Cons

Best features

• - Comprehensive Data Protection

• - Integrated Platform

• - Image-Based Backup Technology

• - Ransomware Detection and Instant Virtualization

• - User-Friendly Interface and Scalability

Description

Donesafe HSI is a cloud-based health, safety, and compliance software designed to simplify and streamline business processes. It offers tools for risk assessment, incident reporting, training management, and more. Its intuitive interface and real-time analytics help businesses ensure workplace safety, meet regulatory standards, and improve operational efficiency. It's suitable for businesses of all sizes across various industries.

Hsi donesafe compared to ServiceNow

Hsi donesafe: Pros & Cons

Best features

• - Cloud-Based

• - Versatility

• - Customizability

• - Real-Time Analytics

• - Integration Capabilities

Description

Alloy Navigator is an all-inclusive IT Service Management solution that provides powerful tools for IT operations, including Incident and Problem Management, Asset Management, Change Management, and Knowledge Management. It offers a comprehensive view of your IT infrastructure, enhancing IT service delivery and reducing costs. Its robust features help businesses manage and optimize their IT resources effectively.

Alloy navigator compared to ServiceNow

Alloy navigator: Pros & Cons

Best features

• - Comprehensive IT Service Management

• - Robust Ticketing System

• - Detailed Asset Management

• - Network Inventory Capabilities

• - Flexible Workflow Process Automation

Description

SAP Business ByDesign is a cloud-based ERP software designed for small to midsize businesses. It provides comprehensive business functions including finance, HR, CRM, supply chain, and procurement. The software offers real-time analytics and reporting tools for better decision-making. It's scalable, secure, and can be customized to fit specific business needs.

Sap business bydesign compared to ServiceNow

Sap business bydesign: Pros & Cons

Best features

• - Cloud-based

• - Integrated Modules

• - Real-time Analytics and Predictive Insights

• - Scalable and Customizable

• - Data Security and Compliance

Description

VMware Cloud Director Availability is a disaster recovery and migration solution designed for VMware Cloud Providers. It offers simplified onboarding, failover, and failback capabilities for disaster recovery. It also enables workload migration from customer's sites to the provider's cloud, ensuring business continuity and workload mobility.

Vmware cloud director availability compared to ServiceNow

Vmware cloud director availability: Pros & Cons

Best features

• - Disaster Recovery

• - Simplified Onboarding

• - Scalability

• - Multi-tenant

• - Interoperability