Pros from reviewers
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Reduced no-shows and late cancellations: The two-way texting feature of Saloniq has greatly improved communication with clients, leading to a significant reduction in no-shows and late cancellations at the salon
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Excellent marketing tools: The GAS feature provides excellent marketing tools that have drawn many new customers to the salon without requiring a large advertising budget
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User-friendly software: Saloniq is extremely user-friendly, even for those who aren't very tech-savvy, with initial training and ongoing support always available
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Efficient management of multiple salons: Saloniq can be used across multiple salons, managing scheduling, online client booking, and stock control flawlessly
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Superior customer service: The standout feature of Saloniq is its customer service, which includes an excellent help module and quick response times to inquiries.
Cons from reviewers
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Lack of ownership over data: One user mentioned feeling like they don't truly own their data when using a cloud-based solution like Saloniq
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Cumbersome process of editing bulk data: The same user also mentioned that editing bulk data can be a tedious process
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System defaulting back to the current month: Another minor issue mentioned was the system defaulting back to the current month when booking out
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Poor customer support: One user had a negative experience with the installation team, stating they showed no interest in helping resolve issues
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Dependence on a stable internet connection: Several users mentioned that the system can be slow or inaccessible if the internet connection is not strong or stable.
Main features
Starting Price
Free Plan
Online Booking and Appointment Scheduling
Client Management
Stock Control
Marketing Tools
Comprehensive Reporting
Starting Price
N/A
Free Plan
No
Online Booking and Appointment Scheduling
Client Management
Stock Control
Marketing Tools
Comprehensive Reporting
What is Saloniq?
How Saloniq compare to similar software?
Product
Saloniq
4.4
Saloniq reviews
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is Saloniq best for according to our reviewers?
Salon Owners: Saloniq is suitable for salon owners who need a comprehensive tool to manage their business. It offers features like two-way texting to reduce no-shows, GAS for marketing, and tracking of results and revenue
Salon Managers: This software is ideal for salon managers who need to monitor performance, manage scheduling, online client booking, and stock control. It also provides weekly emails about targets and excellent customer service
Salon Employees: Even for those who aren't tech-savvy, Saloniq is user-friendly and offers excellent initial training and ongoing support. It also allows quick and easy booking and adjustment of appointments
Salon Clients: The software enhances the guest experience by allowing stylists to use tablets and offering features like online booking. The GDPR feature demonstrates professionalism to clients
Dissatisfied Users: Despite its many benefits, some users have had negative experiences with Saloniq due to installation issues and lack of support. However, these seem to be exceptions rather than the norm.
Saloniq reviews
4.4
Saloniq rating
4.5
Ease of use
4.5
Customer service
4.5
Value for money
4.6
Likelihood to recommend
4.6
Features
5 Saloniq reviews
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Shirley
Excellent Experience from Onboarding to Daily Use with SaloniQ
I use SaloniQ across three salons, two for hair and one for beauty, and it works flawlessly. It manages scheduling, online client booking, and stock control without a hitch. The standout feature is the customer service, which includes an excellent help module and quick response times to inquiries. I value the peace of mind that comes with a cloud-based solution, having previously had to recover from hard-drive failures and data loss. However, there are some downsides to working in the cloud, such as not feeling like I truly own my data and the cumbersome process of editing bulk data. There are also minor issues like the system defaulting back to the current month when booking out. Despite these minor issues, the system is intuitive, easy to use, and foolproof. The ongoing development and support, including webinars and documentation, are invaluable. I haven't seen this level of support elsewhere.
May 7, 2024
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Damaris S
Outstanding Features and Continuous Innovation with Saloniq
I appreciate the ability to monitor performance in various ways with Saloniq. I find the readily available chat support and the software's adaptability to individual needs impressive. I also value the chance to contribute to its development and the collaboration with 365 Hair to create a platform for positive salon management. However, I often find the software buggy with functions that don't work and error messages frequently appearing. Being cloud-based, there's no backup plan if the internet goes down unless I have mobile coverage. The vendor responded to my review, acknowledging the challenges with bugs and assuring that their support and development team have a good system in place to correct any issues promptly.
April 30, 2024
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Jacqueline Johnson
Responsive and Helpful: A Review of SaloniQ's Customer Support
I found the customer support of SaloniQ to be very responsive and helpful in addressing my queries
April 22, 2024
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Gregory E
Efficient Salon Operations: Streamlining with SaloniQ
I was able to streamline my salon operations significantly using SaloniQ, saving me time and effort
April 15, 2024
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Beckham D
A Lifeline in Disguise!
Fantastic! From the introduction, to training, to the Facebook group, support chat, everything about SalonIQ is amazing. It's an intuitive software that is absolutely essential for salons in today's society. It has been a lifesaver during the lockdown and Covid-19. Honestly, I don't know how I would have managed without it! Life is so simple using it and it has made my business function much more professionally. I've even been able to start online bookings, which is amazing and frees me up to work. The support is also fantastic, the team is like a family and nothing is too much trouble. In fact, if something is missing that I think would benefit the system, they create it! And all for a third of the price of their competitors. I love SalonIQ. There are two versions and not all features are on both systems. It's not a big deal because it's easy to switch between the two, but it would be good if there was just one version.
April 15, 2024
