Pros from reviewers

• Ease of use: SurveyMonkey Enterprise is simple to use, allowing users to create and send surveys to clients with ease and analyze responses in a straightforward manner

• Campaign management: The software is beneficial for campaign management, enabling users to reach their database, send newsletters, and share links to blog articles, webinars, etc

• Customizable features: Despite some limitations, SurveyMonkey Enterprise provides a broad range of customizable features that can meet the needs of any team or organization

• Improved communication and data collection: The software has improved communication between patients and decision-makers and enabled the collection of crucial information and data for future planning and decision-making

• Personalized dashboards: SurveyMonkey's standout feature is its ability to create personalized dashboards for different users or managers, allowing teams to quickly filter and display specific survey data.

Cons from reviewers

• Poor email marketing functionality: Despite its many features, SurveyMonkey Enterprise falls short in its email marketing capabilities, with users reporting restrictions and limitations on what they can send

• Basic and limited templates: While the software offers a range of templates, users have found them to be somewhat basic and limited, often requiring them to create more customized surveys from scratch

• Difficulty viewing surveys on certain devices and browsers: Some users have reported difficulties viewing the surveys on certain devices and browsers, which could potentially discourage future participation

• Lack of feature to avoid duplicate responses: Users have expressed a desire for a feature that limits a person to only one survey submission to avoid duplicate responses

• Poor customer service: Several users have reported negative experiences with SurveyMonkey's customer service, including issues with billing and lack of assistance in resolving these issues.