Pros from reviewers
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Exceptional customer service: TapMango is known for its outstanding customer service, with quick responses to customer needs and the ability to develop custom features upon request
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Essential tool for business: The software is crucial for maintaining customer engagement, encouraging repeat visits, and communicating with customers about store changes. It also offers Pickup and Curbside options
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Ability to gather customer information: TapMango's significant features include its ability to gather customer contact information and communicate with them in various ways. It also enables businesses to run a professionally branded rewards program linked to a customized app for mobile ordering
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Boosts monthly returns: TapMango offers a multitude of options and features that have significantly boosted businesses' monthly returns, essentially paying for itself
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User-friendly and efficient communication: The software enables businesses to communicate with customers effectively and efficiently. It is user-friendly and easy to use, with integration with ecommerce platforms.
Cons from reviewers
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Tablet instability: The tablets provided by Tapmango have been reported to occasionally crash, which can disrupt business operations and customer interactions
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Difficulty marking items as Unavailable: The mobile ordering feature of Tapmango could be improved, as users have reported difficulty in marking items as Unavailable, which could lead to customer dissatisfaction
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Unfulfilled promises: Some users have reported that Tapmango did not deliver on their promises, leading to delays, technical issues, and a lack of adequate customer service
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User-unfriendliness: Despite its potential, some users find the Tapmango platform to be not user-friendly, particularly for customers trying to complete their profiles or connect to a store on the app
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Lack of proactive support: While Tapmango provides support once the program is purchased, some users feel that the support is mostly reactive rather than proactive, and that the company should take more initiative in reaching out to their customers to suggest ways to improve their interaction with the tool and expand their reach.
Main features
Starting Price
Free Plan
Customer Loyalty and Marketing Automation
Points-Based Rewards
Mobile Ordering
POS System Integration
Analytics and Reporting Tools
Starting Price
N/A
Free Plan
No
Customer Loyalty and Marketing Automation
Points-Based Rewards
Mobile Ordering
POS System Integration
Analytics and Reporting Tools
What is Tapmango?
How Tapmango compare to similar software?
Product
Tapmango
4.5
Tapmango reviews
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is Tapmango best for according to our reviewers?
Small Business Owners: TapMango offers a unique customer rewards program, helping to maintain customer engagement and encourage repeat visits. It also provides the ability to communicate with customers about store changes, and offer Pickup and Curbside options
Retail Store Managers: The software is ideal for gathering customer contact information and running a professionally branded rewards program. It also allows for mobile ordering and provides a Dashboard Customer Traffic Graph to display the effectiveness of campaigns
Boutique Owners: Despite some user-friendliness issues, TapMango offers a unique customer rewards program and top-notch customer service. However, it may require some enhancements in terms of flow and user-friendliness for certain types of businesses
Marketing Managers: TapMango offers a multitude of options and features that can significantly boost monthly returns. The sales team is professional and takes the time to understand specific business needs before pitching their product
E-commerce Business Owners: The software integrates well with e-commerce platforms and provides useful analytics. However, there may be a need for more proactive ongoing support to achieve larger goals.
Tapmango reviews
4.5
Tapmango rating
4.5
Ease of use
5.0
Customer service
4.6
Value for money
4.7
Likelihood to recommend
4.7
Features
6 Tapmango reviews
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Philip
TapMango: A Game-Changer for Customer Engagement!
I effectively communicate with my customers about sales using TapMango. Its auto campaign feature keeps customers engaged and reminded about my store in a non-intrusive way. The program provides a unique way for customers to earn discounts. I've tried several rewards programs, but none compare to TapMango. My customers love it and it's very user-friendly. When I launch a custom campaign for a sale, my sales numbers significantly increase. The program easily pays for its monthly fee within the first few days of each month. I highly recommend TapMango. As a smaller company, their service is fast and tailored to my specific account. However, they don't yet have official integrations with some big name POS software companies, but they are actively working on this.
May 14, 2024
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Irene M
Seamless and Convenient: A Review of the Intuitive Mobile App
it was seamless and caused no disruption to our operations. The mobile app is intuitive and convenient
May 6, 2024
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Alexander J
Indispensable Business Tool: TapMango
Tap Mango is the most essential tool I use for my business. It was crucial before Covid for maintaining customer engagement and encouraging repeat visits. After Covid, it has been instrumental in communicating with customers about store changes. The app has also allowed us to offer Pickup and Curbside options. The support I receive from my account manager is top-notch, always providing answers and suggestions for improving my business with Tap Mango tools. The chat support is also excellent, being fast and responsive. Tap Mango's most significant features are its ability to gather customer contact information and communicate with them in various ways. It also enables me to run a professionally branded rewards program linked to a customized app for mobile ordering. I especially appreciate the Dashboard Customer Traffic Graph, which displays the effectiveness of my campaigns. While the mobile ordering has improved since I started using the app, there's still room for improvement in marking items as "Unavailable" and increasing the depth of discounts/specials offered.
April 27, 2024
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Shirley Davis
TapMango: A Game-Changer for Customer Retention
As a business owner, I find TapMango to be an invaluable tool for customer retention
April 20, 2024
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Noah
Great Potential, But Setup Proved Challenging
I had a decent loyalty program for my boutique, but when Tap Mango offered more features for less money, I decided to switch, even though my previous provider was cheaper. This was right before the start of our biggest shopping season. I was promised a smooth transition, but it was anything but. There were delays, a tablet that died, and other issues. I expected great customer service to compensate, but I felt like I was constantly chasing them for answers. They claimed to value family businesses like mine, but I didn't feel cared for when I had to redo my promotions because our new customer loyalty program wasn't ready. In the end, I cancelled and now I warn others to be careful with Tap Mango. I never really got what I was promised.
April 16, 2024
