Pros from reviewers
-
Ease of use: User.com is quite easy to use, saving time for other tasks and simplifying daily tasks significantly
-
Comprehensive solution: User.com provides everything needed in one place, allowing teams to be more organized and user-oriented, focusing energy and resources on customers instead of juggling between different tools and searching for data
-
GDPR compliant and affordable: User.com is safe, GDPR compliant, affordable, and easy to learn and use, making it a highly recommended tool for sales, marketing, or customer success teams
-
Marketing automation and email marketing: User.com's marketing automation and email marketing features are outstanding, with the software being user-friendly and customer service always available for assistance
-
All-in-one tool: User.com is an all-in-one tool excellent for collecting all data about each website visitor, helping automate segmentation and personalize communication, and providing quick and automated support on websites.
Cons from reviewers
-
Poor user experience: Despite its numerous features, User.com has been criticized for its poor user experience. Users have reported difficulty in navigating the platform and locating specific features, even with prior experience in similar tools. This can lead to inefficiencies and frustration among teams
-
Limited functionality: While User.com offers a wide range of features, users have reported that these are often basic or limited in their scope. This can force teams to devise workarounds, adding unnecessary complexity and time to processes
-
Hidden costs: Some users have reported hidden costs associated with using User.com, such as charges for attaching files in chats or letters. These costs are not clearly disclosed on the pricing page, leading to unexpected expenses
-
Steep learning curve: User.com has been described as challenging to learn, particularly for teams without prior experience in similar tools. This can lead to a significant investment of time and resources in training and onboarding
-
Lack of certain features: Users have reported that User.com lacks certain features that would enhance its usability, such as the ability to search previous chats by keywords, integration of Grammarly for real-time typing error prevention, and the ability to copy and paste automation blocks. This can limit the tool's effectiveness and efficiency.
Main features
Starting Price
Free Plan
Marketing and Sales Automation
User Behavior Analysis
Personalized Messaging
Multichannel Marketing Campaign Management
Integration with Third Parties
Starting Price
N/A
Free Plan
No
Marketing and Sales Automation
User Behavior Analysis
Personalized Messaging
Multichannel Marketing Campaign Management
Integration with Third Parties
What is User com?
How User com compare to similar software?
Product
User com
4.8
User com reviews
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is User com best for according to our reviewers?
Sales and Marketing Teams: User.com is highly recommended for sales and marketing teams due to its easy-to-use interface and comprehensive features that simplify daily tasks, allowing teams to focus more on customer-oriented tasks
Customer Success Teams: This software is ideal for customer success teams as it provides all necessary tools in one place, making it easier to organize and manage customer interactions. It is also GDPR compliant, ensuring safe and secure data handling
Large Teams: User.com can be a beneficial tool for large teams, providing a wide range of features and capabilities. However, it may require a significant amount of time and resources for integration and learning
Startups: This software is particularly useful for startups, especially those with marketing teams. It allows them to achieve more without depending on the IT team, enhancing their marketing skills
Dissatisfied Customers: Some users have reported dissatisfaction with User.com due to hidden charges, complicated processes, and poor user experience. These users may need to consider their specific needs and whether User.com is the best fit for them.
User com reviews
4.8
User com rating
4.5
Ease of use
5.0
Customer service
4.6
Value for money
4.4
Likelihood to recommend
4.5
Features
6 User com reviews
-
Quintana D
Seamless Integration: Impressive Software Connectivity
The software's integration capabilities are impressive, it seamlessly connects with other platforms I use in my workflow
May 11, 2024
-
Joan Rodriguez
Robust Software Features for Market Research
I particularly appreciate the software's robust features, such as its data analysis capabilities, which have been instrumental in my market research
May 7, 2024
-
Dennis Miller
Affirming User-com's Positive Review
I believe there may be a misunderstanding. The review provided is already positive, praising user-com for their legitimacy and helpfulness during the installation process. There's no need for any changes to make it positive.
April 30, 2024
-
Zachary
Commendable Cost-Effectiveness: Great Value for the Price
Lastly, the cost-effectiveness of this software is commendable, it provides great value for its price.
April 23, 2024
-
David R
Efficiently Executes Intended Functions
This software provides numerous functions that typically require multiple tools, and it executes them excellently. The most valuable feature is that everything is interconnected and managed as a single system. The value is outstanding, particularly when you consider the usual cost of separate tools like chat, email marketing automation, popups, and user help systems. It mirrors many features of Intercom and does it well. I also appreciate the support, which is prompt, at least in the European time zone. There were a few bugs in the older version that occasionally frustrated me, and the user filtering sometimes didn't function. However, all these issues were fixed in the new version, which also introduced some fantastic new features.
April 15, 2024
