Pros from reviewers

• Effective internet security: WebTitan is a preferred solution for securing internet connections and safeguarding computers from spam and malicious attacks. It effectively filters internet activities and blocks suspicious traffic on both work and personal computers

• User-friendly interface: The software has an easy-to-navigate user interface, making it accessible even for non-technical users. It offers a comprehensive blocking system for the entire site, while also providing instant access for staff through PIN codes

• Affordable: WebTitan is a cost-effective solution compared to its competitors. It offers the same functionality, design, administration, and customer service without sacrificing affordability

• Flexible and adaptable: WebTitan offers both site and agent-based options, enabling businesses to filter web content both inside and outside the corporate network. It's relatively easy to deploy at different reporting levels to accommodate all scenarios

• Cloud-based solution: WebTitan offers a completely cloud-based solution, which is particularly beneficial during situations like the COVID-19 pandemic, where physical access to the office may not be possible. This feature allows for changes to be made to filtering remotely.

Cons from reviewers

• Limited support options: Despite the effectiveness of WebTitan in securing internet connections and blocking suspicious traffic, the support team is somewhat unresponsive with limited communication channels. Users can only contact them via email, with no options for phone or live chat support

• Challenging updates: In an educational context, the constant need for updates to black and white lists to block and allow different websites can be challenging. Although there is a feature that allows staff to use a PIN to access a site for an hour, this does not completely alleviate the workload

• Disorganized portal layout: Some users have reported that the layout of the portal is somewhat disorganized and not as intuitive as they would prefer. Although they managed to navigate it eventually, the initial setup can be a bit confusing

• Integration issues: While WebTitan is generally easy to integrate, some users have encountered issues when trying to integrate it with their existing endpoint protection software, particularly for Mac users

• Gaps in user request matching: Without an agent on the workstation, there are some gaps in user request matching. This can be a disadvantage for businesses that need to filter web content both inside and outside the corporate network.