Pros from reviewers
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Adaptability and Customization: Alchemer allows users to create any kind of survey they need, no matter how complex. It also offers a wide variety of question choices, formats, and designs, allowing for the creation of engaging and dynamic surveys
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Data Export: Alchemer enables users to export the data exactly as they need it, which is particularly useful for analysis in Excel
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Integration Capabilities: Alchemer can be connected with other applications, improving efficiency and productivity. It also integrates well with third-party tools like Google Spreadsheets and email notifications
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Excellent Customer Support: Alchemer provides outstanding customer support, both over the phone and through their online system. They offer quick responses, effective solutions, and are a pleasure to work with
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Cost-Effective: Despite its high-quality features and services, Alchemer's annual subscription license is about 60% cheaper than similar tiers from other survey research platforms.
Cons from reviewers
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Limited templates: Despite its robust platform, Alchemer could enhance its service by providing more templates to cater to a wider range of survey needs
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Lack of transparency in downgrade and storage policies: Alchemer's policies regarding downgrading to a lower plan and data storage are not clear, leading to unnecessary costs for maintaining light traffic surveys
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Learning curve: While Alchemer is user-friendly, it can initially appear intimidating due to the multitude of features and options it offers, requiring some time to get acquainted with
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Poor customer service: Alchemer's support team has been criticized for avoiding giving timelines for responses and for their handling of pricing and product rollouts
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Additional costs for advanced features: Some of Alchemer's custom reports and advanced analytics tools come with an additional cost, which can be a disappointment for users expecting these features to be included in the platform's cost.
Main features
Starting Price
Free Plan
Advanced Reporting and Analytics
Powerful Survey Creation
Seamless Data Collection
Robust Survey Logic and Branching
Collaborative Survey Planning and Sharing
Starting Price
N/A
Free Plan
No
Advanced Reporting and Analytics
Powerful Survey Creation
Seamless Data Collection
Robust Survey Logic and Branching
Collaborative Survey Planning and Sharing
What is Alchemer?
How Alchemer compare to similar software?
Product
Alchemer
3.2
Alchemer reviews
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is Alchemer best for according to our reviewers?
Market Researchers: These users can utilize Alchemer for executing deep dive survey strategies swiftly and effortlessly. The software's adaptability allows for the creation of complex surveys and the export of data in the required format for analysis
Educators and Trainers: Alchemer's unique features can be creatively used to create quizzes and surveys for educational or training purposes. The software also allows for advanced quizzes and calculations, making it suitable for this user group
Business Professionals: Alchemer's integration capabilities with other tools and platforms can significantly benefit business professionals. The software's adaptability and customization options allow for the creation of tailored surveys, forms, and data collection and analysis methods
Customer Success Teams: Alchemer can be used to monitor customer feedback and satisfaction levels, providing valuable insights for product development and customer support improvement. The software integrates well with third-party tools like Google Spreadsheets and email notifications, making it a valuable tool for customer success teams
Communications, Marketing, and Research Professionals: Alchemer's comprehensive features, including quizzes, forms, customization, and support, make it a valuable tool for these professionals. The software allows for the creation of landing pages and microsites using embedded quizzes or forms, saving time and offering more functionality.
Alchemer reviews
3.2
Alchemer rating
4.5
Ease of use
4.5
Customer service
3.8
Value for money
4.1
Likelihood to recommend
4.1
Features
5 Alchemer reviews
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Rebecca Martinez
Flexible Survey Customization with Alchemer
The flexibility of Alchemer is commendable, it allows me to customize surveys to fit the specific needs of each project
May 5, 2024
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Louis E
Alchemer: Your Ultimate Tool for Efficient Data Collection and Analysis
The integration capabilities of Alchemer with other tools and platforms have been a significant benefit for me. I can connect my Alchemer account with other applications I use professionally, which greatly improves my efficiency and productivity. What I value most about the platform is its adaptability and customization options. From creating surveys and forms to collecting and analyzing data, everything can be tailored to meet my project's needs. Additionally, the variety of question choices, formats, and designs allows for the creation of engaging and dynamic surveys for participants. Despite the tool's power, it can take some time to get acquainted with all the features and options it offers. While the platform is user-friendly, it can initially appear intimidating.
April 30, 2024
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Ronald
Alchemer's Top-Notch Customer Support
I've found Alchemer's customer support to be top-notch, they're always ready to assist with any queries or issues I encounter
April 20, 2024
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Brittany
Unyielding and Exorbitant: A Tale of Alchemer's Customer Service
I learned about various functions of a survey provider through Alchemer and how they can be creatively used to create quizzes and surveys. Some features were unique to Alchemer at the time, but this is quickly changing with several other excellent providers now offering similar features. Over the past 5+ years, I had to pay Alchemer to host 2 surveys with light traffic, essentially as storage, due to their lack of transparency about downgrade and storage policies. The features I needed, like advanced quizzes and calculations, were only available on their platform. I repeatedly asked about downgrading to a lower plan as I wasn't actively using the platform but didn't want to lose my data and work. Their responses were vague, despite knowing they were profiting from my monthly payments just to store a few MB of data.
April 16, 2024
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Debra S
Support Structure Changes Result in Terrible Customer Service. Beware!
The Alchemer survey interface is quite intuitive and offers a wide range of features, which I appreciate even though I don't use them all. However, over the past six months, I've been disappointed with their service. Their support team seems to avoid giving timelines for responses, not even for resolving issues, just for getting back to me. They tried to quadruple our prices with less than two months' notice, without offering any additional features or benefits that we would find useful. When we asked for a more reasonable feature package that aligns with our pricing, we were told that we 'no longer fit their infrastructure'. They've also had product rollouts that have been disastrous, even causing an outage that I had to learn about from my clients instead of them. When we finally got them on the phone, they told us they can't quality check everything because they update their product five times a day, suggesting their platform is far from stable.
April 15, 2024
