Pros from reviewers

• Reliable Document Management: eFileCabinet provides a functional platform for document management, allowing users to maintain control over shared information through its ability to assign access permissions at different levels and track versions

• Enhanced Team Collaboration: The software offers extensive collaboration tools, including real-time editing features and a built-in chat function, which enhance communication and productivity within teams

• Customizable Templates: eFileCabinet provides predefined, customizable templates, saving time in document creation and making the process more efficient

• Secure Storage: The software offers secure storage for client data, making it a reliable choice for professionals such as CPAs who handle sensitive information

• Supportive Customer Service: Users have reported positive experiences with eFileCabinet's tech support staff, highlighting their prompt and helpful service.

Cons from reviewers

• Confusing user interface: Some users find the user interface design and experience to be confusing, particularly for new users who may struggle with navigating through the various menus and options

• Forced subscription model: Some users have expressed dissatisfaction with being compelled to switch to an annual renewal or subscription model after initially purchasing a license with annual support

• Poor customer support: Some users have reported poor customer support experiences, particularly when it comes to understanding the software's capabilities and requesting new features

• Limited security permissions: Some users have found the predefined security permissions to be insufficient for their needs, particularly when it comes to allowing users to download and edit documents

• High cost: Some users have found the cost of the service to be prohibitively high, leading them to not renew their subscriptions.