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GoTo Connect Reviews
GoTo Connect Reviews
22 reviews
- 01 Is GoTo Connect any Good? My expert Review
- 02 Pros and cons from reviewers
- 03 Main features
- 04 How GoTo Connect compare to similar software?
- 05 Who is GoTo Connect best for according to our reviewers?
- 06 GoTo Connect Reviews
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01 Is GoTo Connect any Good? My expert Review
I've used GoTo Connect with a few businesses, and honestly, it's been pretty reliable every time—like the Swiss army knife of communication tools. It's user-friendly, affordable, and packed with useful features.
One highlight was helping a customer support center switch smoothly from old-school phone lines to cloud-based calling. The team adapted quickly thanks to the intuitive interface, and remote workers enjoyed clear video calls and easy messaging.
Sure, there were a couple bumps along the way—spotty connections in rural areas or occasional slow customer support—but nothing major enough to spoil the ride.
Bottom line: GoTo Connect is a solid choice if you're looking for an affordable yet powerful communication solution. With some improvements in customer support speed and handling weaker internet connections, it'll be even better.
02 Pros and cons from reviewers
Pros from reviewers
-
Seamless expansion
The software has enabled businesses to seamlessly expand and enhance their customer service reach, with simple setup and comprehensive training -
User-friendly interface
GoTo Connect has a superb user interface that allows users to text or call from any device and conduct virtual meetings from anywhere with an internet connection -
Wide range of features
The software offers a variety of features including call centers, conferences, transfers, PA systems, and more, providing a comprehensive communication solution for businesses -
Affordability
GoTo Connect is a cost-effective solution compared to many other systems, making it an attractive choice for businesses looking to save on communication costs -
High quality
The quality of the software is significantly superior to many other systems, with sharp clarity and connection, and virtually non-existent downtime.
Cons from reviewers
-
Reliance on internet service
GoTo Connect requires a reliable internet connection to function optimally, which can be a disadvantage in areas with poor internet service -
Customer service delays
While generally good, there have been instances where customer service response times were longer than necessary, which can be problematic for businesses that rely on phone lines -
Issues with fax machine
Some users have encountered problems with the fax machine, which can hinder communication -
Call quality issues
Some users have reported subpar call quality, with complaints about dropped calls or calls with static or interruptions. -
System outages
There have been instances of system outages, which can disrupt business operations
03 Main features
Starting Price
Free Plan
Efficient decision-making
Queue management
Automated routing
Employee directory
Customizable to fit your needs
N/A
Free Plan
No
Efficient decision-making
Queue management
Automated routing
Employee directory
Customizable to fit your needs
04 How GoTo Connect compare to similar software?
05 Who is GoTo Connect best for according to our reviewers?
-
Small to Medium Businesses
These businesses can benefit from GoTo Connect's affordability and wide range of features, including call centers, conferences, transfers, and PA systems. However, they should ensure they have a reliable internet service -
Companies Seeking Cost-Effective Solutions
GoTo Connect is a good choice for companies seeking cost-effective solutions, offering user-friendly, intuitive, and reliable services. However, they should be prepared for potential interface confusion and navigation difficulties. -
Financial Services Agencies
GoTo Connect offers an excellent tool for financial services agencies, enabling easy adjustment of the dial plan and the ability to text or call from any device, and conduct virtual meetings from anywhere with an internet connection -
Businesses with Remote Agents
GoTo Connect is ideal for businesses managing remote agents, offering simple reporting and unmatched administrative changes to the call system. The software is robust and provides every feature a business could possibly want -
Companies Transitioning to Cloud-Based Systems
GoTo Connect is suitable for companies transitioning from on-site systems to cloud-based phone systems, offering the convenience of managing it from anywhere. However, they should be prepared for potential call quality issues
06 GoTo Connect Reviews
GoTo Connect rating
Ease of use
Customer service
Value for money
Likelihood to recommend
Features
GoTo Connect Reviews
-
Gregory S
GoTo Connect: Affordable Excellence in Communication Software
Finally, the cost-effectiveness of GoTo Connect is commendable. It provides all the features of a high-end communication software at a fraction of the cost.
September 3, 2024
-
Eugene Smith
GoTo Connect: A Superior Cloud PBX Solution!
So far, my experience with GoTo Connect has been positive. I found it user-friendly from the start, making the transition from our previous products seamless. However, I sometimes find the interface confusing and hard to navigate. The primary reason for switching to GoTo Connect was its cost.
August 27, 2024
-
Elijah Martinez
Never Miss a Message: The Power of Voicemail-to-Email
The voicemail-to-email feature has ensured that I never miss important messages, even when I'm away from my desk
August 17, 2024
-
Gregory F
Should've Made the Switch Sooner!
By switching to Jive, I'm saving thousands of dollars every year. Not only am I saving a significant amount of money, but I also have brand new phones and features I never thought were possible. It feels like my practice has finally entered the 21st century. The online portal was a bit confusing when I first started, so I had to get my IT team to set it up for me. I switched to GoTo Connect primarily to save thousands of dollars annually. This has allowed me to expand my budget and compensate my employees more. I am absolutely thrilled!
August 12, 2024
-
Charles M
Enhancing Team Communication Efficiency with GoTo Connect Analytics
I appreciate the robust analytics provided by GoTo Connect. They help me monitor and improve our team's communication efficiency
August 4, 2024
-
Elijah Martinez
Excellent Call Quality Despite Poor Internet at Home
The call quality is consistently excellent, even when I'm working from home with a less than ideal internet connection
July 28, 2024
-
Jacqueline
Decent, Yet Underwhelming Experience
My experience with GoTo-Connect has been average. It's not terrible, but it's not great either. I'm contemplating switching to a new product when my contract expires in a few months. This was my first encounter with a cloud-based phone system, having moved from an on-site Wave system. I value the convenience of managing it from anywhere. However, the call quality is often subpar, with my users frequently complaining about dropped calls or calls with static or interruptions. I opted for GoTo Connect because it was suggested by the MSP we were associated with. I transitioned to it because I believe cloud-based and cloud-managed phone systems are the future.
July 21, 2024
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Sarah Davis
Exploring the Dynamic and Supportive World of Goto-Connect
My experience with goto-connect has been quite an adventure! Whenever I encountered an issue, their support team was always there, providing me with the opportunity to take a breather during the wait times. Their responses, while broad, allowed me to explore different angles of the problem. The product's functionality is quite diverse, with a variety of offerings and ongoing consolidation, which keeps things interesting. It's like they're constantly evolving to provide a unique remote support experience. I would definitely recommend giving them a try before jumping to a competitor.
July 14, 2024
-
Paxton
Highly Satisfied with GoToConnect
I have been using GoToConnect for about 5 years and I've seen it improve over time. It has been an excellent tool for my Financial Services agency, enabling me to easily adjust the dial plan. The user interface is superb and allows me to text or call from any device, and even conduct virtual meetings from anywhere with an internet connection. I have no complaints and rarely encounter any glitches or issues. I chose GoToConnect because my son recommended it after reviewing several other services. I've been very satisfied with this company and plan to continue using GoToConnect. I switched to GoToConnect when I moved offices and the previous service was no longer available. After some research, I found GoToConnect, formerly known as Jive.
July 9, 2024
-
Aislinn S
Streamlined Communication with Video Conferencing
its intuitive interface has streamlined my daily communications. The video conferencing feature, in particular, has been instrumental in facilitating remote meetings with my team
June 30, 2024
Start saving on the best SaaS
Secret has already helped tens of thousands of startups save millions on the best SaaS like Microsoft Teams, Google Workspace & many more. Join Secret now to buy software the smart way.