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iContact reviews
4.7 (6 reviews)

iContact is an email marketing software designed to boost business revenue. It offers user-friendly tools for creating, sending, and tracking email campaigns. The platform enables businesses to effectively reach their target audience, monitor campaign performance, and optimize their marketing strategies. iContact's features include customizable templates, autoresponders, segmentation capabilities, and detailed analytics. It is a comprehensive solution for businesses seeking to enhance their email marketing efforts.

  • 01Pros and cons from reviewers
  • 02Main features
  • 03What is iContact?
  • 04How iContact compare to similar software?
  • 05Who is iContact best for according to our reviewers?
  • 06iContact reviews

Pros from reviewers

  • User-friendly interface: iContact is praised for its intuitive and user-friendly interface, making it easy to create and send emails immediately

  • Efficient dashboard: The dashboard feature is appreciated for its ability to keep track of sent and pending emails, providing a clear overview of email campaigns

  • Duplicate contact removal: iContact has a technology that deletes duplicate contacts, saving users time and ensuring a clean contact list

  • Excellent customer support: Users have highlighted the excellent customer support, which is always responsive to queries and provides solutions to issues

  • Comprehensive features: iContact offers a range of features such as contact segmentation, email automation, and an analytics tool, which users find beneficial for managing contacts and tracking email performance.

Cons from reviewers

  • Inefficient contact list management: Users have reported that managing contact lists on iContact can be time-consuming, particularly when uploading multiple excel sheets one by one. The inability to delete more than one contact list at once also adds to the inefficiency

  • Limited integration capabilities: While iContact does offer some integration options, users have expressed a desire for more seamless integrations with other software and extensions, such as a text-to-join feature

  • Complicated template formatting: Some users find the new templates, though easier to use than the original email layout, have too many steps in the formatting process. Streamlining this process could improve user experience

  • Inadequate file storage: Users have reported that the individual file/asset upload size is too small, and the process to re-verify contacts could be more user-friendly

  • Poor handling of account cancellations and refunds: Some users have reported difficulties with the cancellation process, including unresponsive customer service and issues with refunds. This has led to dissatisfaction and loss of trust in the company.

Main features

Starting Price

N/A

Free Plan

No

Personalize your messages

Automate your tasks

Track your results

Email monitoring

Response management

What is iContact?

iContact is a leading email marketing software that enables businesses to create, distribute, and monitor their email campaigns effectively. It features a user-friendly drag-and-drop editor and automated workflows for creating customized campaigns. iContact also offers advanced reporting features for campaign optimization and integrates seamlessly with popular CRM and social media platforms. This tool is suitable for businesses of all sizes, offering scalable plans to meet varying needs. It aids in enhancing email marketing strategies and promoting business growth. iContact is available on Secret, a marketplace offering deals on SaaS products.

Who is iContact best for according to our reviewers?

  • Companies with high email volume: iContact is a user-friendly product that is very useful for companies that send thousands of emails weekly. It's easy to create and send an email immediately, and the dashboard feature helps keep track of sent and pending emails

  • Small businesses: iContact provides a time-saving, intuitive platform that allows small businesses to efficiently create and manage emails, freeing up time for other tasks. The platform includes quality checks to avoid errors and a dedicated advisor for prompt responses to needs or queries

  • Marketing agencies: iContact is ideal for marketing agencies that handle email marketing services for clients. The software has grown with the needs of agencies, especially as the need for automation and integration with third-party systems has risen. The API is robust and user-friendly, and the support is excellent

  • Non-profit organizations: iContact is suitable for non-profit organizations that need to manage contacts and ensure effective communication. It allows quick sending of emails and messages, and the content can be tailored to suit specific needs. The analytics feature enables tracking of who opens the emails, which can inform future campaigns

  • Bloggers: iContact is beneficial for bloggers who need to send weekly blogs to people nationwide. However, they may find the lack of line alignment options in the document dissatisfying and wish there were more for the newsletter.

    • iContact reviews

    4.7

    iContact rating

    4.5

    Ease of use

    4.5

    Customer service

    4.4

    Value for money

    4.2

    Likelihood to recommend

    4.2

    Features

    6 iContact reviews

    4.7 (6 reviews)

    • Jonathan Smith

      Utilizing iContact for Efficient Daily Event Alerts in Nonprofit Sector

      iContact provides me with a time-saving, intuitive platform that allows me to efficiently create and manage emails, freeing up time for other tasks. The recent upgrade to the platform fits well with my workflow and includes quality checks to avoid errors. I have a dedicated advisor who promptly responds to my needs or queries, a significant improvement over dealing with an anonymous call center. I especially appreciate the platform's new upgrades, which are increasingly intuitive. However, I would like to see more seamless integrations with other software and extensions, such as a text-to-join feature. The vendor responded positively to my review, appreciating my feedback and assuring me that they are continually working to improve their integration offerings. They also expressed gratitude for my positive comments about their service and support teams.

      May 12, 2024

    • Joshua N

      Improved Email Marketing Tools Boost Business Outreach

      The software's email marketing tools have significantly improved my business's outreach efforts

      May 6, 2024

    • Julie N

      Targeting Specific Groups with Segmentation

      I find the segmentation feature particularly useful in targeting specific groups within my customer base

      April 27, 2024

    • Helen Brown

      Experiencing iContact's Automatic Renewal and Outstanding Customer Service

      I highly recommend giving iContact a try! I provided my credit card information to this company and was pleasantly surprised by their automatic renewal feature. Even after my account was inactive for 6 months, they thoughtfully renewed it for an entire year. They conveniently charged my VISA $9, saving me the hassle of manual payments. I was thrilled to find out that I had been subscribed to their services for one and a half years, which only cost me $135. The best part? They didn't even require me to use their services during this period. Their commitment to maintaining my subscription, despite my inactivity, truly showcases their dedication to customer service.

      April 23, 2024

    • Jose Rodriguez

      iContact Impresses with User-Friendly Interface

      I've been using iContact for a few months now and I'm thoroughly impressed with its user-friendly interface

      April 16, 2024

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