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Keap Reviews
29 reviews
- 01 Is Keap any Good? My expert Review
- 02 Pros and cons from reviewers
- 03 Main features
- 04 How Keap compare to similar software?
- 05 Who is Keap best for according to our reviewers?
- 06 Keap Reviews
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01 Is Keap any Good? My expert Review
I've been a long-time user of Keap, and have enjoyed a great experience overall. The tagging features allow me to easily maneuver a large, complicated list of contacts, and create niches for campaigns that are targeted and personalized. I've enjoyed the automation features; I've automated onboarding for my small businesses, which has saved me countless hours of manual work. Keap integrates well with tools like Deadline Funnel and PlusThis which allows for easy conversion tracking and webinar management. There can be fairly solid learning curves to start, and I had some (very rarely) troubleshooting due to email deliverability issues.
Overall, given those minor hurdles, Keap is still a very appealing CRM platform. If your team is willing to spend the time to learn and optimize Keap, it can save time, create exponentially more engagement with customers.
02 Pros and cons from reviewers
Pros from reviewers
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Effective Contact Management
Keap offers the ability to use tags for organizing contacts, making it easier to manage and categorize contacts for personalized campaigns -
Comprehensive Customer Relationship Management
Keap stores not only marketing and sales data but also detailed customer account information like plans, employees, invoices, subscriptions, and more, making it a comprehensive tool for managing customer relationships -
Integration with Third-Party Tools
Keap provides the option to integrate third-party tools like Deadline Funnel and PlusThis, enhancing its functionality and versatility -
Time-Saving Automation
Keap's automation features significantly reduce the time and effort spent on follow-up tasks and new customer onboarding, enabling superior service to clients without increasing workload. -
Powerful Marketing Automation
Keap's excellent marketing automation capabilities allow for efficient and effective marketing strategies, including sending promotional emails and creating personalized campaigns
Cons from reviewers
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Inconsistent email delivery
There have been issues with emails bouncing, particularly to Yahoo and Telus, resulting in inconsistent email delivery -
Steep learning curve
Keap has a steep learning curve and may require a dedicated person to manage it full-time -
High cost
Keap is considered to be somewhat pricey, which may not be affordable for all businesses -
Poor customer service
The customer service representatives have been reported to lack knowledge and often provide different responses to the same query -
Unresolved bugs and issues
Users have reported numerous unresolved bugs and issues, including problems with contact field merging and tracking changes made to documents.
03 Main features
Starting Price
Free Plan
Publishing options
Real-time insights into your business performance
Stay on top of your to-dos and free up your time
Pricing and cost calculations
Visualize your sales process and close more deals
N/A
Free Plan
No
Publishing options
Real-time insights into your business performance
Stay on top of your to-dos and free up your time
Pricing and cost calculations
Visualize your sales process and close more deals
04 How Keap compare to similar software?
ActiveCampaign and Keap are two prominent players in the digital marketing and customer relationship management (CRM) space. They offer solutions tailored for small to medium-sized businesses, but there are notable differences in their features and functionalities.
ActiveCampaign is primarily known for its advanced email marketing and automation capabilities. It allows users to create complex, automated marketing workflows that can be triggered by various user actions and behaviors. This makes it an excellent tool for businesses focusing on nurturing leads and personalizing their marketing messages. ActiveCampaign also includes CRM features, but they are more complementary to its email marketing strengths rather than the core focus.
Keap, on the other hand, is more CRM-focused. It provides robust client management tools, allowing businesses to track interactions, manage leads, and automate sales processes effectively. Keap integrates these CRM capabilities with its email marketing...
ActiveCampaign
Used by 616 members
Marketing automation for your growth
90% off any annual plan for the first year
Save up to $1,610
05 Who is Keap best for according to our reviewers?
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Small business owners
Keap is suitable for small business owners who need to manage contacts, send promotional emails, and automate marketing. It also provides detailed customer account information, customizable reporting methods, and reduces the time and effort spent on follow-up tasks and new customer onboarding -
Marketing professionals
For marketing professionals, Keap offers excellent marketing automation capabilities, the ability to use tags for organizing contacts, and the option to integrate third-party tools. It also provides features like Dynamic Content for enhancing automation campaigns -
E-commerce businesses
Keap is ideal for e-commerce businesses as it not only manages contacts but also handles e-commerce functions. It stores marketing and sales data, and detailed customer account information like plans, employees, invoices, subscriptions, and more -
High-tech businesses
High-tech businesses can benefit from Keap's automatic lead follow-up features. It helps in promoting and following up after trade shows and webinars, and for text and email marketing. It also aids in note consolidation and performs all the functions of a more expensive fully-integrated multi-CRM system -
Landscaping companies
For small landscaping companies, Keap offers improved marketing management, new automations, and better lead capturing and appointment management. It provides contact and lead management, group texting, email marketing, and automations all in one affordable software.
06 Keap Reviews
Keap rating
Ease of use
Customer service
Value for money
Likelihood to recommend
Features
Keap Reviews
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Jacob Smith
Efficient Workflow: Keap's Seamless Integration with Business Tools
I love how Keap integrates seamlessly with other tools I use for my business. This has made my workflow much more efficient
October 21, 2024
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Donna F
Keap's Excellent Reporting: Empowering Informed Business Decisions
Keap's reporting feature is excellent. It provides detailed insights into my business performance, helping me make informed decisions
October 14, 2024
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Kyle M
Nine Years of Struggle with Keap
I used Infusionsoft and Keap for 9 years, attempting to create a flawless, automated marketing system, but I never succeeded. I eventually switched to ActiveCampaign, which offers more valuable features for less cost. I found the Campaign Builder most useful, but it was difficult to set up, flawed, and lacked crucial features, resulting in a love/hate relationship with it. Every feature seemed excellent at first, but there was always something missing or broken when I tried to implement them, rendering them unusable. This included features like SMS in campaign sequences or scheduling. I don't even believe they have responsive order forms yet, so I had to use ThriveCart. I moved to Keap because I needed marketing automation, not just a shopping cart.
October 6, 2024
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Andrea Johnson
Exploring the Intricacies of Keap's Unique API: A Thrilling Experience
I'm genuinely thrilled with Keap's API! It's so unique that it keeps me engaged and challenged. When I command it to return ALL, it selectively filters the entries, which I find intriguing. It's clear the developers have put thought into this. I reached out to their call center for guidance, and they encouraged me to explore it myself, which I find empowering. It's an opportunity to delve deeper into their distinctive API. It's exciting that their function called ALL doesn't just hand everything to you on a silver platter. Now, I get to spend my time unraveling the intricacies of their platform, which is a fantastic learning experience!
October 1, 2024
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Donna Davis
Effortless Campaign Automation with Keap
As a small, high-tech business owner, I find Keap's automatic lead follow-up features extremely useful. It helps me keep track of leads and customers, stay organized, and prioritize my contacts. I use it for promoting and following up after trade shows and webinars, and for text and email marketing. I appreciate the automated email and text message sending, lead scoring, and webinar sign-up reports. However, I find Keap lacking in some crucial functionality and customer support. Once I left the CRM, all my outgoing emails were marked as spam and I found their template makers' interfaces unappealing. I switched to Keap because it performs the basic functions of a customer relationship management system and aids in note consolidation. It performs all the functions of a more expensive fully-integrated multi-CRM system.
September 24, 2024
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Faye S
Exceptional Customer Support Enhances Keap Software Experience
The customer support provided by Keap is top-notch. They're always ready to assist and their helpful advice has made my experience with the software even better
September 15, 2024
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Dylan B
Nearly a Year with Keap: A Landscaping Company's Experience
I've found Keap to be a great tool for my small landscaping company, offering improved marketing management, new automations, and better lead capturing and appointment management. I commend their customer service, which is vital for us. I appreciate having contact and lead management, group texting, email marketing, and automations all in one affordable software. While other software may offer strong services, they often fall short in other areas and try to compensate by stacking software, which can be time-consuming and more expensive than anticipated. Keap, on the other hand, covers many areas with one in-house software system. They do have some weaknesses, but overall, they have a good system that could be further developed. My main issues with Keap are the lack of a menu option for the business phone line, which is problematic if more than one person is answering or making calls, and sending messages. I would also like more flexibility with Zapier integrations.
September 7, 2024
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Keturah M
Infusionsoft: A Disappointing Downfall
As a customer for over 7 years, I regret to say that I can no longer endorse Infusionsoft, now known as Keap. I was once a strong advocate, even attending Infusioncon in Phoenix, but the software now has numerous unresolved bugs and issues. A significant problem is that all our emails to Yahoo and Telus are bouncing, an issue Keap is aware of and has been attempting to fix for over a month. This results in our emails being delivered inconsistently. For Canadians, all Rogers emails will bounce. Additionally, Keap's customer service lacks knowledge. The representatives seem to have limited understanding and often need to consult others for answers. If you speak to a different representative, you're likely to receive a different response. There are also many bugs, such as the contact field merging not functioning. Their solution was to simply omit the customer's name in the email.
August 31, 2024
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Jacob W
Keap's Email Marketing Boosts Engagement Rates
Keap's email marketing feature has been particularly beneficial for my business. It allows me to create professional-looking emails that have significantly improved my engagement rates
August 26, 2024
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Ralph W
Effortless and Trustworthy Marketing Automation with Keap
I use KEAP daily for our marketing automation and to stay on track. However, we're not fully utilizing the application's potential. The vendor recommended we explore the Keap Academy for free courses to help us implement more features.
August 20, 2024
Start saving on the best SaaS
Secret has already helped tens of thousands of startups save millions on the best SaaS like Microsoft Teams, Google Workspace & many more. Join Secret now to buy software the smart way.