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Survicate reviews
4.4 (5 reviews)

Survicate is a customer feedback software designed to assist businesses in understanding their customers' needs and expectations. It provides tools for creating surveys, collecting and analyzing feedback, and monitoring customer satisfaction. Survicate enables businesses to make informed decisions, enhance their products or services, and improve customer experience based on data-driven insights.

  • 01Pros and cons from reviewers
  • 02Main features
  • 03What is Survicate?
  • 04How Survicate compare to similar software?
  • 05Who is Survicate best for according to our reviewers?
  • 06Survicate reviews

Pros from reviewers

  • Mobile-friendly: Survicate's widgets are fully functional and responsive on mobile devices, allowing for greater user engagement.

  • Cost-effective: Survicate is a more affordable option compared to its competitors, offering the same features at a lower cost

  • User-friendly interface: The software is easy to use and navigate, making it simple to create and manage surveys

  • Highly customizable: Survicate allows for a high degree of customization in its surveys, enabling users to tailor their surveys to their specific needs

  • Responsive support team: The support team at Survicate is quick to respond and assist with any issues or queries, providing excellent customer service

Cons from reviewers

  • Backend can be slow: Despite its user-friendly interface and attractive widget design, Survicate's backend can sometimes lag, affecting the overall user experience

  • Less user-friendly tag creation: The option to create custom tags through survey links is not as intuitive as it could be, making it difficult for users to fully customize their surveys

  • Issues with CRM syncing and minor bugs: Some users have reported problems when trying to sync Survicate with their CRM, as well as encountering a few minor software bugs

  • Difficulty sending identified email links without an email tool: Without integrating the survey into an email tool like Intercom or Marketo, sending an identified email link can be cumbersome and often results in the emails being blocked by servers

  • Delay between launching or editing a survey and its appearance on the website: This delay can make testing and changes difficult, as users have to wait for the survey to appear on the website before they can see the effects of their edits.

Main features

Starting Price

N/A

Free Plan

No

User-friendly Interface

Comprehensive survey tools

Advanced Analytics

Integration Capabilities

Multi-channel feedback collection

What is Survicate?

Survicate is a comprehensive customer feedback software that enables businesses to understand their customers' needs and preferences. It provides tools for creating personalized surveys, collecting and analyzing feedback, and integrating this data with other business tools. Users can create surveys for website visitors, app users, or email subscribers to gain insights into customer satisfaction and product usage. The software also offers features for tracking Net Promoter Score (NPS), customer segmentation, and data visualization. With its user-friendly interface and robust analytics capabilities, Survicate aids businesses in making data-driven decisions and improving their products or services based on actual customer feedback. It integrates smoothly with platforms like Slack, HubSpot, Google Analytics, etc. Currently, Survicate is available at a discounted price.

Who is Survicate best for according to our reviewers?

  • Online Retailers: These users can benefit from Survicate's user-friendly interface and attractive widget design to gather feedback from customers about their purchasing experience

  • Digital Marketers: They can use Survicate to create smart lead profiles through targeted surveys, helping them understand customer behavior and trends

  • CRM Users: Survicate integrates with 19 tools, including CRM and Martech tools, and over 3000 other platforms via Zapier, making it suitable for users who need to sync their survey data with their CRM

  • Website Developers: Those who need to incorporate contact forms directly onto their websites can use Survicate, although they may find navigating on-screen challenging when there are numerous continuous responses

  • Car Manufacturers: Survicate's intuitive interface allows car manufacturers to easily create pop-up scenarios and content on their websites, leading to an increase in online leads and improved understanding of customer insights.

    • Survicate reviews

    4.4

    Survicate rating

    4.5

    Ease of use

    4.5

    Customer service

    3.7

    Value for money

    3.8

    Likelihood to recommend

    4.0

    Features

    5 Survicate reviews

    4.4 (5 reviews)

    • Michelle G

      Survicate: A Game-Changer for Customer Feedback Analysis

      I've been using Survicate for several months now and I'm extremely satisfied with its performance. The software's user-friendly interface and comprehensive analytics have significantly improved my team's ability to gather and interpret customer feedback

      May 7, 2024

    • Debra

      Effortless Customisation with Survicate

      I find Survicate fantastic for launching website intercept surveys quickly and easily due to its user-friendly interface. The software provides numerous customization options for survey visibility and timing on the website. I am impressed by the user-friendly and detailed data outputs and exports. The customer service has been very responsive and helpful, even considering adding functions not yet included in the software. I appreciate the user-friendly survey setup and the ability to preview them easily before launch. There are also customization options for survey visualization and timing. However, there is a delay between launching or editing a survey and its appearance on the website, making testing and changes difficult. The vendor responded positively to my feedback and informed me they have minimized the delay to about 30 seconds to a minute.

      April 27, 2024

    • Joyce Brown

      Survicate's Mobile Optimization: Expanding Customer Reach

      I appreciate the mobile optimization feature of Survicate. It allows us to reach customers who primarily use mobile devices, thereby broadening our reach

      April 21, 2024

    • Christine R

      Decent Survey Software with Room for Improvement

      I had to transfer my user ID from a former employee and in doing so, I had to use his account login. However, there was no data in his account. I reached out to the Survicate team for help and they were able to assist me within an hour. They clarified that they had revoked the previous employee's access to the company information. I questioned why they didn't simply remove him from the user base. Apart from this, the software generally performs well. It doesn't offer as many features as its competitors, but it is functional and user-friendly. It enables me to incorporate contact forms directly onto my website. However, from an admin point of view, it's challenging to navigate on-screen when there are numerous continuous responses. I wish there was a "view all" feature where I could filter responses by date range. From a user standpoint, pop-up surveys are annoying and outdated. The vendor responded to my feedback, stating that they've added the date range filter and are currently working on it.

      April 15, 2024

    • Barbara Williams

      Commendable Customer Support at Survicate

      The customer support at Survicate is commendable. They are always ready to assist and their response time is impressively quick

      April 14, 2024

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