Pros from reviewers
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Easy implementation and usage: Document360 is praised for its simplicity and ease of use, making it a straightforward solution for creating and managing both internal and external documents
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Smart and suggested searches: The software offers intelligent search capabilities, similar to Google, which assists in quickly finding the most relevant help articles, particularly useful for internal documents
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Excellent design for writers and authors: Document360 provides a well-structured platform that simplifies the creation of a multi-product knowledge base, delivering an excellent experience for writers and authors
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Analytics and traffic tracking: The software allows users to track the traffic on various pages, identifying areas that need improvement. This feature demonstrates Document360's commitment to distinguishing their product from other knowledge base platforms
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Outstanding customer service: Users have highlighted the exceptional customer service provided by Document360, demonstrating their dedication to delivering value to their customers.
Cons from reviewers
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Complicated cancellation process: Document360 requires a Zoom meeting to cancel your subscription, making it difficult to cancel without providing a justification
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Limited free trial: Although Document360 offers a free trial, it is only for a certain period, which may not be enough time for some users to fully evaluate the software
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No negative feedback mentioned: The reviews provided do not mention any specific drawbacks or areas for improvement in the software, which could indicate a lack of critical evaluation or possible bias
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Lack of comparative analysis: The reviews do not compare Document360 with other similar software, making it difficult to assess its relative strengths and weaknesses
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Potential overemphasis on internal use: Many of the reviews highlight the benefits of Document360 for internal documentation, which could suggest that it may not be as well-suited for external or customer-facing applications.
6 months free + Wow site on Document360
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Main features
Starting Price
Free Plan
Cloud-based platform
AI-powered content creation and management
Role-based user access control
Customizable and multilingual support
Comprehensive article creation
Starting Price
$149
/ month
Free Plan
Yes
Cloud-based platform
AI-powered content creation and management
Role-based user access control
Customizable and multilingual support
Comprehensive article creation
What is Document360?
6 months free + Wow site on Document360
Get 6 months free + Wow site on Document360 and up to $3,594 savings with Secret.
How Document360 compare to similar software?
Product
Document360
4.6
Document360 reviews
Price
$149
/ month
Free plan
Yes
Main features
Pros
Cons
Alternatives
Deal
Who is Document360 best for according to our reviewers?
Internal Documentation Teams: These are teams within an organization that need to create, manage, and share internal documents. Document360 is easy to implement and use, offering smart and suggested searches for quick assistance
Customer Support Teams: These teams can use Document360 to create external documents for customers. The software offers a range of useful features, making it a feature-rich solution for customer support
Content Writers and Authors: Document360 provides an excellent experience for writers and authors, simplifying the creation of a well-structured, multi-product knowledge base. It offers a free trial period to determine if it meets their needs
Analytics Teams: Teams that need to track traffic on various pages can use Document360 to identify areas of improvement. The software's recent enhancements to its Analytics demonstrate its commitment to delivering value
SaaS Companies: Companies offering Software as a Service (SaaS) products can use Document360 to assist customers with recurring questions. It helps decrease ticket volumes and enables 24/7 customer support.
6 months free + Wow site on Document360
Get 6 months free + Wow site on Document360 and up to $3,594 savings with Secret.
Document360 reviews
4.6
Document360 rating
4.5
Ease of use
5.0
Customer service
4.6
Value for money
4.5
Likelihood to recommend
4.4
Features
5 Document360 reviews
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Kayla E
Improved Documentation Process with Intuitive Interface and Robust Features
its intuitive interface and robust features have significantly improved our documentation process. The ability to easily create, edit, and organize articles has streamlined our workflow
May 4, 2024
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Shirley Martinez
Highly Endorsed Software for Self-Service Support Creation
I highly recommend Document36 software, depending on your needs. It's easy to implement and simple to use. It offers smart and suggested searches, similar to Google, for quick assistance, helping us find the most relevant help articles. This is particularly useful for internal documents. Document36 is a great choice and provides real value for money to keep our knowledge base operational for internal use.
April 30, 2024
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Paul J
Exceptional Knowledge Base Management with Document360
I have found Document360 to be an exceptional tool for knowledge base management
April 21, 2024
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Madison
Document36's Unique Cancellation Process: A Focus on Customer Feedback and Improvement
I absolutely love that Document36 requires a Zoom meeting to cancel your subscription! It's such a unique approach that ensures they value customer feedback. It's a fantastic opportunity to share your experiences and potentially help improve the platform for future users. It's not just about cancellation, it's about communication and growth!
April 15, 2024
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Tobin S
Incredibly Beneficial Software
We were looking for an internal knowledge base solution that offered more than a typical shared drive or wiki site. Document36 has boosted our employee productivity by providing quick and direct access to necessary resources.
April 14, 2024
