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Keap Reviews
29 reviews
- 01 Is Keap any Good? My expert Review
- 02 Pros and cons from reviewers
- 03 Main features
- 04 How Keap compare to similar software?
- 05 Who is Keap best for according to our reviewers?
- 06 Keap Reviews
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01 Is Keap any Good? My expert Review
I've been a long-time user of Keap, and have enjoyed a great experience overall. The tagging features allow me to easily maneuver a large, complicated list of contacts, and create niches for campaigns that are targeted and personalized. I've enjoyed the automation features; I've automated onboarding for my small businesses, which has saved me countless hours of manual work. Keap integrates well with tools like Deadline Funnel and PlusThis which allows for easy conversion tracking and webinar management. There can be fairly solid learning curves to start, and I had some (very rarely) troubleshooting due to email deliverability issues.
Overall, given those minor hurdles, Keap is still a very appealing CRM platform. If your team is willing to spend the time to learn and optimize Keap, it can save time, create exponentially more engagement with customers.
02 Pros and cons from reviewers
Pros from reviewers
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Effective Contact Management
Keap offers the ability to use tags for organizing contacts, making it easier to manage and categorize contacts for personalized campaigns -
Comprehensive Customer Relationship Management
Keap stores not only marketing and sales data but also detailed customer account information like plans, employees, invoices, subscriptions, and more, making it a comprehensive tool for managing customer relationships -
Integration with Third-Party Tools
Keap provides the option to integrate third-party tools like Deadline Funnel and PlusThis, enhancing its functionality and versatility -
Time-Saving Automation
Keap's automation features significantly reduce the time and effort spent on follow-up tasks and new customer onboarding, enabling superior service to clients without increasing workload. -
Powerful Marketing Automation
Keap's excellent marketing automation capabilities allow for efficient and effective marketing strategies, including sending promotional emails and creating personalized campaigns
Cons from reviewers
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Inconsistent email delivery
There have been issues with emails bouncing, particularly to Yahoo and Telus, resulting in inconsistent email delivery -
Steep learning curve
Keap has a steep learning curve and may require a dedicated person to manage it full-time -
High cost
Keap is considered to be somewhat pricey, which may not be affordable for all businesses -
Poor customer service
The customer service representatives have been reported to lack knowledge and often provide different responses to the same query -
Unresolved bugs and issues
Users have reported numerous unresolved bugs and issues, including problems with contact field merging and tracking changes made to documents.
03 Main features
Starting Price
Free Plan
Publishing options
Real-time insights into your business performance
Stay on top of your to-dos and free up your time
Pricing and cost calculations
Visualize your sales process and close more deals
N/A
Free Plan
No
Publishing options
Real-time insights into your business performance
Stay on top of your to-dos and free up your time
Pricing and cost calculations
Visualize your sales process and close more deals
04 How Keap compare to similar software?
ActiveCampaign and Keap are two prominent players in the digital marketing and customer relationship management (CRM) space. They offer solutions tailored for small to medium-sized businesses, but there are notable differences in their features and functionalities.
ActiveCampaign is primarily known for its advanced email marketing and automation capabilities. It allows users to create complex, automated marketing workflows that can be triggered by various user actions and behaviors. This makes it an excellent tool for businesses focusing on nurturing leads and personalizing their marketing messages. ActiveCampaign also includes CRM features, but they are more complementary to its email marketing strengths rather than the core focus.
Keap, on the other hand, is more CRM-focused. It provides robust client management tools, allowing businesses to track interactions, manage leads, and automate sales processes effectively. Keap integrates these CRM capabilities with its email marketing...
ActiveCampaign
Used by 617 members
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05 Who is Keap best for according to our reviewers?
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Small business owners
Keap is suitable for small business owners who need to manage contacts, send promotional emails, and automate marketing. It also provides detailed customer account information, customizable reporting methods, and reduces the time and effort spent on follow-up tasks and new customer onboarding -
Marketing professionals
For marketing professionals, Keap offers excellent marketing automation capabilities, the ability to use tags for organizing contacts, and the option to integrate third-party tools. It also provides features like Dynamic Content for enhancing automation campaigns -
E-commerce businesses
Keap is ideal for e-commerce businesses as it not only manages contacts but also handles e-commerce functions. It stores marketing and sales data, and detailed customer account information like plans, employees, invoices, subscriptions, and more -
High-tech businesses
High-tech businesses can benefit from Keap's automatic lead follow-up features. It helps in promoting and following up after trade shows and webinars, and for text and email marketing. It also aids in note consolidation and performs all the functions of a more expensive fully-integrated multi-CRM system -
Landscaping companies
For small landscaping companies, Keap offers improved marketing management, new automations, and better lead capturing and appointment management. It provides contact and lead management, group texting, email marketing, and automations all in one affordable software.
06 Keap Reviews
Keap rating
Ease of use
Customer service
Value for money
Likelihood to recommend
Features
Keap Reviews
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Aaron N
Exemplary Customer Service Experience with Keap
I've had the opportunity to interact with Keap's customer service on several occasions, particularly when dealing with payments that were mistakenly taken by a third-party partner. I was pleasantly surprised when they promptly responded with a formal letter, showcasing their commitment to professionalism. It's impressive how they stand by their partners, reflecting their loyalty and trust. I would highly recommend using Keap!
June 2, 2024
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Althea
Years of Successful Business with Keap
I have been doing business with Keap for years and have invested a significant amount of money into their services. However, 2 days ago, I noticed that client information started disappearing from our database. When I contacted them, they were unable to explain why this was happening and informed me that they only keep logs for up to two weeks. Despite their high charges, they fail to provide quality service. They also falsely represent their reviews on and Google. This has led me to question their trustworthiness.
May 25, 2024
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Tyler
Keap: A Small Business Owner's Best Friend
As a small business owner, Keap has been instrumental in helping me manage and track my client interactions. The ease of use and intuitive interface makes it a joy to use daily
May 21, 2024
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Victoria N
Streamlined Customer Management with Automation
it has streamlined my customer management process and improved my overall productivity. The automation feature is a game-changer, allowing me to focus on other aspects of my business
May 14, 2024
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Gabriel Davis
High cost and challenging learning process.
I find Keap very expensive and it has a steep learning curve. I wouldn't recommend it unless you have a dedicated in-house person to manage it full-time.
May 5, 2024
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Knox M
Top-tier Marketing Automation Solution for Small Enterprises
I find Keap to be a highly effective and powerful tool when used correctly. I utilize it for managing contacts, sending promotional emails, marketing automation, and e-commerce. As I mastered its features like tag naming conventions, Goals, and Campaign links, it became easier to use and is now one of my favorite marketing automation software. I value several features of Keap, such as the ability to use tags for organizing contacts, its excellent marketing automation capabilities, and the option to integrate third-party tools like Deadline Funnel and PlusThis. These features aid in personalizing campaigns and boosting conversions. I also find the Dynamic Content feature beneficial for enhancing automation campaigns. However, I do find Keap to be somewhat pricey. In terms of transitioning to Keap, it wasn't exactly a switch from Aweber. When I joined the organization, both Aweber and Keap were being used - Aweber for sending emails to paid members, and Keap for other functions.
April 29, 2024
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Evelyn A
Keap's Impressive CRM Capabilities
I've been using Keap for several months now and I'm thoroughly impressed with its CRM capabilities
April 20, 2024
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Julie R
Explore More Options Beyond Keap
I believe there are other options available that are much more user-friendly and cheaper than Keap.
April 15, 2024
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Carol F
Exemplary Customer Service Experience with Keap
I'm genuinely amazed at the level of engagement I've experienced with Keap. Even before I officially signed up for their service, they were already reaching out to me with emails and letters, showing their dedication to customer service. After some confusion about my account status, I was impressed by their prompt response and willingness to rectify the situation. They assured me that all my payments would be cancelled since my account was never used, and they even sent me an email confirmation of this. What really took me by surprise was their commitment to resolving the issue - they even involved their legal team to ensure everything was handled correctly. This level of dedication to customer satisfaction is rare and truly commendable. I find this service incredibly reliable and would highly recommend others to experience their proactive and thorough customer service.
April 14, 2024
Start saving on the best SaaS
Secret has already helped tens of thousands of startups save millions on the best SaaS like Microsoft Teams, Google Workspace & many more. Join Secret now to buy software the smart way.