Pros from reviewers

• Unified rules and processes: Employment Hero helps unify rules and processes for all employees, ensuring compliance with necessary laws

• Excellent payroll solution: It offers detailed pay slips that remove any doubts and keep employees satisfied, significantly reducing payroll processing time

• Efficient HR processes: Employment Hero makes HR processes more efficient and easier for employees, leading to increased participation in HR initiatives

• Paperless system: It provides a perfect paperless system for HR and Payroll, making it more time efficient and with a better track record

• Streamlined onboarding: The software has streamlined the onboarding process, making it paperless and easy for both the employer and the employee.

Cons from reviewers

• Limited customization options: While Employment Hero offers a wide range of features, users have reported that the software lacks flexibility when it comes to customizing contracts and policies, which can be time-consuming and costly.

• Inefficient navigation: Some users have expressed frustration with the lack of a one-click option to return to the application form after viewing or emailing an agreement, requiring them to perform another search or switch to the browser.

• Underdeveloped Performance Review process: Despite its many strengths, users have noted that the Performance Review process could be more developed and flexible, to provide a more robust tool for employee development.

• Limited connection with Payroll portal: Some users have reported issues with the software's limited connection with the Payroll portal, as well as problems with excluding Apprentices from payroll tax, applying rule sets during HR onboarding, and the unavailability of incident reports from the app.

• Lack of human interaction: Some users have expressed frustration with the lack of human interaction and the inability to make a phone call for support, relying instead on a series of videos and tutorials for assistance.