Pros from reviewers

• User-friendly and easy to navigate interface: Paychex Flex offers a well-organized, intuitive interface that even less tech-savvy users can navigate with ease

• Efficient management of various job aspects: The software allows users to manage multiple aspects of their job, including pay, schedule, onboarding, HR requirements, and communication with colleagues

• Time-saving payroll processing: Paychex Flex significantly reduces the time spent on payroll processing, with some users reporting that it takes them only about 5 minutes to process payroll for new employees

• Access to historical payroll records: Users can access payroll records from over two years ago, providing valuable historical data for reference

• Excellent customer service: Despite some criticisms, many users report that the customer service team at Paychex Flex goes the extra mile to assist, particularly in situations where the company is behind schedule or needs to do an extra payroll run due to unforeseen circumstances.

Cons from reviewers

• Poor customer service: Many users have reported poor customer service experiences with Paychex, including long wait times, unresponsive representatives, and a lack of knowledge and competence among the staff

• Direct deposit feature limitations: If you have multiple employers, the direct deposit information does not automatically carry over from one job to another, requiring manual re-entry of information for each job

• High cost: Some users have reported that Paychex's payroll products are pricier than those of other providers, with some even experiencing unexpected price hikes

• Security concerns: There have been instances where users have reported security breaches, such as compromised direct deposit information

• Complicated interface: Some users find Paychex's interface overly complicated, making tasks like adding high-rate time or claiming vacation pay after working 40 hours difficult.