Pros from reviewers
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Professionalism: WebEx significantly improves the professionalism of meetings, both internally and with clients, providing a more professional look and feel
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User-friendly: WebEx is incredibly user-friendly and easy to set up, from both an admin and end user perspective, making hosting meetings easier
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Time zone adjustment: WebEx automatically adjusts for time zone changes, which is beneficial for those who frequently host or join meetings with people across the country
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Screen sharing: WebEx's screen sharing works exceptionally well, without the bandwidth issues encountered with other software
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Features: WebEx offers numerous features that facilitate effective communication with both in-person and remote teams, including interactive online meetings, strong screen sharing, real-time live chat, HD video quality, and instant messaging support.
Cons from reviewers
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Audio issues: Some users have reported persistent audio problems during calls, even after reaching out to technical support, which can disrupt communication and reduce the effectiveness of meetings
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Inconsistent performance on mobile devices: Despite its ease of use on desktops, Webex does not perform as well on mobile devices, often leading to a less than satisfactory user experience
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Poor customer service: There have been complaints about unhelpful customer service, particularly in relation to billing disputes and issues with service cancellation
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High CPU usage: Some users have reported that Webex uses a significant amount of CPU, leading to system lag and in some cases, system crashes
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Unreliable after updates: There have been reports of the software becoming less reliable after updates, with issues such as freezing cameras and inability to see participants.
Main features
Starting Price
Free Plan
Real-time reporting
Assignment management
Performance monitoring
High-quality video conferencing
Easy scheduling and calendar integration
Starting Price
N/A
Free Plan
No
Real-time reporting
Assignment management
Performance monitoring
High-quality video conferencing
Easy scheduling and calendar integration
What is Webex?
How Webex compare to similar software?
Product
Webex
4.0
Webex reviews
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Webex
vs
Zoom Meetings
Zoom and Webex are very similar. They’re at the same price point, around $14-15 for their cheapest subscription, and they offer very similar deals. Even the free plans have the same limits, 40 minutes for a meeting with maximum 100 attendees.
Both platforms also have nearly identical text messaging features, screen sharing options, and customization settings for meetings.
So for most businesses, you can’t really go wrong with either option. Webex and Zoom are reliable video conferencing apps that do their job well.
However, in our testing and research we found that Zoom is slightly better. For starters, it has over 1,000 more integrations than Webex, which makes it much easier to add Zoom to an existing toolset, or get more out of it with third-party apps.
Moreover, live streaming is available on more platforms on Zoom, and you can do it on the cheapest plan. In Webex, you can only do it with their most expensive plan. If streaming to Facebook or YouTube is important...
Webex
Collaboration made easy
Zoom Meetings
Communication and collaboration platform
Who is Webex best for according to our reviewers?
Business Professionals: These users appreciate the professionalism that WebEx brings to their meetings, both internally and with clients. The software is user-friendly and easy to set up, making hosting meetings easier. It also adjusts automatically for time zone changes, which is beneficial for those who frequently host or join meetings with people across the country
Educators: WebEx is used by teachers for delivering lessons remotely. It's easy to set up and the host can send an invitation to all students who then click on the link and download the app. It's also reliable, but a fast internet connection is required to prevent freezing
Remote Teams: WebEx is ideal for secure and unified cloud communication, offering numerous features that facilitate effective communication with both in-person and remote teams. It has the capacity to host interactive online meetings with strong screen sharing, real-time live chat, HD video quality, and instant messaging support
Webinar Hosts: WebEx Training Center is stable for enterprise webinars, even with thousands of users. However, the admin part can be clunky and setting different options can be complicated
Dissatisfied Customers: Some users have experienced ongoing issues with audio during client calls and have found the customer service to be unhelpful. Others have had problems with the software's performance on mobile devices, and some have found the cancellation process to be difficult.
Webex reviews
4.0
Webex rating
4.5
Ease of use
4.0
Customer service
4.2
Value for money
4.0
Likelihood to recommend
4.3
Features
4 Webex reviews
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Jason N
My Webex Experience: A Reliable and Cost-Effective Conferencing Solution
I've been using Webex for about 7 months now and it's been quite a journey! Initially, I had some hiccups with the audio during client calls. But, I reached out to their technical support and they were very responsive. They assured me everything was fine and indeed, with a little patience, the issues were resolved. I was considering switching to a more expensive alternative, but I'm glad I stuck with Webex. Their reliability has improved significantly over time. I even had a conversation with a representative named Victoria who was very understanding and helpful. She clarified some contract details for me, which I appreciated. Webex's customer service really shines through in their dedication to resolving issues and ensuring customer satisfaction. I'm giving it a solid five stars because it's been a great value for the money. I would definitely recommend Webex to anyone looking for a reliable and cost-effective conferencing solution. Remember, patience is key!
April 29, 2024
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Vincent Williams
Review - Excellent Android Support with Webex…
Webex works great on my Android devices, allowing me to connect with family court meetings. It also helps me connect easily with friends and family. The process is easy to understand.
April 22, 2024
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Brenda D
Webex Mobile App: Join Meetings Anywhere!
The mobile app of Webex is impressive, it allows me to join meetings on the go without any hassle
April 16, 2024
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Matthew F
Embracing Change and Innovation with Webex: A User's Perspective
I'm genuinely excited about Webex, a company that I believe is committed to providing top-notch services. My school uses Webex as our primary tool for recording our meetings and hosting them on our website. Recently, they introduced a new retention policy which led to the deletion of over 3 of our recordings. However, I see this as an opportunity to upgrade to their new Pro-Plan. Although it's a bit pricey, it offers us the ability to keep our recordings, which is fantastic! Webex has also made some changes to the admin portal this year, simplifying it for a more streamlined user experience. While it's true that the admin account doesn't have access to every recording, I find it quite engaging to manually re-assign meetings to myself. It gives me a sense of control and involvement in the process. Webex is constantly evolving and improving, and I'm thrilled to be part of this journey. It's always exciting to explore what new features and improvements they'll introduce next!
April 13, 2024
