Pros from reviewers

• Comprehensive Business Management: Vtiger CRM provides a comprehensive platform for managing all aspects of a business, from sales and marketing to customer support and project management. It allows businesses to track all steps of the sales process, create service contracts, open tickets to solve customer requests, and even manage warehouse and logistics operations

• Customizability: Vtiger CRM is highly customizable, allowing businesses to create new modules, fields, and connections to suit their specific needs. This level of customization facilitates the creation of numerous workflows for different teams to collaborate on a centralized, highly customized build

• Cost-Effective: Vtiger CRM is a cost-effective solution for businesses, providing a wealth of resources and functionality at a fraction of the cost of other CRM software. This makes it an excellent choice for small companies with a limited budget

• Supportive Customer Service: Vtiger CRM is known for its outstanding customer support, always ready to assist with patience and dedication. They are constantly adding new features and improving the software, providing a significant advantage to businesses

• Health Management: Vtiger CRM can also be beneficial for individuals with health conditions causing mental fatigue and memory issues, as it helps in planning and organizing work, thus enabling them to continue working.

Cons from reviewers

• Complexity of certain features: Some users have reported that certain features, such as the project module, can be complex and not very user-friendly, making it difficult for less tech-savvy users to navigate

• Ineffective alert system: The CRM aspect of vTiger has been criticized for its ineffective alert system, with users receiving too many emails daily and missing important follow-up reminders, suggesting a need for a more direct reminder system

• Over-customization can be challenging: While vTiger is highly configurable to meet business needs, over-customization can become a challenge, making the software difficult to manage and navigate

• Limited functionality in some modules: Some users have reported that key functionalities are missing from certain modules and some have 'standard' settings that can't be bypassed, limiting the software's flexibility and customization options

• Difficulty in updating and adapting: Some users have found it challenging to update and adapt vTiger to modern times without community collaboration, suggesting that the software may not be as user-friendly or intuitive as other CRM solutions.